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  1. #1
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    Thumbs down Slow slow computer

    I am running Windows 7 Pro with a Phenom II 3GHz processor and 4 gig Ram. I experienced a slowing down, frequent freezes and programs 'not responding'. My PC Shop says it is spyware but fails to remove any and suggests a complete reinstall which I have just done. I am still having the same problems, though perhaps not as bad. Any suggestions?

  2. #2
    Member
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    Default Re: Slow slow computer

    It could be overheating (Did you build and put it together)?? Whats the brand/model of the motherboard?
    Last edited by Speedy Gonzales; 19-09-2010 at 10:12 AM.

  3. #3
    Soaring like an Eagle gary67's Avatar
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    Default Re: Slow slow computer

    Does it have an ATI graphics card? My step son has just built something similar and we have since found that his Radeon 5700 can and is causing problems

  4. #4
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    Exclamation Re: Slow slow computer

    Didn't build myself - not that clever!
    I have done reinstalls with XP in the past, there is usually an option to format the drive first. With Win 7 I didn't seem to have that option, just repair or install

    Log attached

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 9:21:42 a.m., on 19/09/2010
    Platform: Windows 7 (WinNT 6.00.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16385)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\ASUS\GamerOSD\GamerOSD.exe
    C:\Program Files\Microsoft Security Essentials\msseces.exe
    C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
    C:\Program Files\VMware\VMware Player\hqtray.exe
    C:\Program Files\Common Files\Motive\MotiveBrowser.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Rainlendar2\Rainlendar2.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\Memento\Memento.exe
    C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
    C:\Program Files\Skype\Plugin Manager\skypePM.exe
    C:\Program Files\VMware\VMware Player\vmplayer.exe
    C:\Program Files\VMware\VMware Player\vmware-unity-helper.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Skype\Toolbars\Shared\SkypeNames2.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Users\Ken\Downloads\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://mail.google.com/mail/?shva=1#inbox
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
    O4 - HKLM\..\Run: [ASUSGamerOSD] C:\Program Files\ASUS\GamerOSD\GamerOSD.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
    O4 - HKLM\..\Run: [MotiveReportAgent] "C:\Program Files\Common Files\Motive\McciBootStrapper.exe" /url="-url=file://C:\Program Files\Common Files\Motive\ReportAgent.html" /browsertype=CustomMSIE /browserpath="C:\Program Files\Common Files\Motive\MotiveBrowser.exe" /hidden
    O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
    O4 - HKLM\..\Run: [VMware hqtray] "C:\Program Files\VMware\VMware Player\hqtray.exe"
    O4 - HKCU\..\Run: [ASUS SmartDoctor] C:\Program Files\ASUS\SmartDoctor\SmartDoctor.exe /start
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [Rainlendar2] C:\Program Files\Rainlendar2\Rainlendar2.exe
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - Startup: Advanced Registry Optimizer.lnk = C:\Program Files\Advanced Registry Optimizer\ARO.exe
    O4 - Startup: Logitech . Product Registration.lnk = C:\Program Files\Logitech\Logitech WebCam Software\eReg.exe
    O4 - Startup: Memento.lnk = C:\Program Files\Memento\Memento.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware player\vsocklib.dll
    O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware player\vsocklib.dll
    O16 - DPF: {0067DBFC-A752-458C-AE6E-B9C7E63D4824} (Device Detection) - http://www.logitech.com/devicedetect...etection32.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O23 - Service: ATK Fast User Switch Service (ATKFUSService) - ASUSTeK COMPUTER INC. - C:\Windows\system32\ATKFUSService.exe
    O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt. exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
    O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\Windows\system32\IoctlSvc.exe
    O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - C:\Program Files\VMware\VMware Player\vmware-ufad.exe
    O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files\VMware\VMware Player\vmware-authd.exe
    O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe
    O23 - Service: VMware USB Arbitration Service (VMUSBArbService) - VMware, Inc. - C:\Program Files\Common Files\VMware\USB\vmware-usbarbitrator.exe
    O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe

    --
    End of file - 7471 bytes

  5. #5
    Member
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    Default Re: Slow slow computer

    This will be one of the probs / causes

    Uninstall this. Nvidia firewall aka ForceWare Network Access Manager is crap. It can causes LOTS of probs. It can also cause corrupt downloads

    O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe

    I would uninstall this. Be careful what program you use for the registry. Some can totally screw a system up

    04 - Startup: Advanced Registry Optimizer.lnk = C:\Program Files\Advanced Registry Optimizer\ARO.exe

  6. #6
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    Default Re: Slow slow computer

    Thanks again. Did all that but still have the problem

  7. #7
    IT Contractor
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    Feb 2005
    Posts
    2,677

    Default Re: Slow slow computer

    Is CPU usage spiking when the issue occurs? Try a memtest.
    Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD
    Windows 7 x64 // Phenom II 955 // 8GB DDR3-1333 // GTX460 1GB // Corsair Force3 120GB SSD
    Samsung Galaxy S4 GT-I9505

  8. #8
    Junior Member Halwende's Avatar
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    Auckland City
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    Default Re: Slow slow computer

    I had a similar issue once, turned out to be the main hard-drive (with Windows on it) failing. Is everything ok in a SMART test? If you don't have anything installed that can do a check try HD Sentinel at http://www.hdsentinel.com/hard_disk_sentinel_free.php

    If you get any indications of failures with it backup your essential files straight away!

    Also as inphinity suggests, test the RAM - try http://hcidesign.com/memtest/

  9. #9
    pcsourcepoint
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    Default Re: Slow slow computer

    If it's not a hardware issue, it might be software conflicts. Maybe try booting up in safe mode or safe mode with networking to see if problems disappear. If it's not faster then maybe due to third part utilities or a windows services feature. If so then a clean boot troubleshooting process (from Microsoft) may be required to determine which utility/service.
    Last edited by kahawai chaser; 20-09-2010 at 12:00 PM. Reason: More info
    Computer Tech Links (My Tutorials & Reviews)| Free MP3 Software Reviews (My Reviews)|I Student NZ (My Student Resoucre Tips)

  10. #10
    Senior Member 1101's Avatar
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    Default Re: Slow slow computer

    Ive seen the Logitech webcam software screw things up. No need for it to run in the background.
    "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
    You may have loaded something not 100% win7 compatable ??

    Also seen faulty HD's causing slowdowns, but thats pretty rare

    run msconfig
    untick startup items
    restart

    if that doesnt work
    msconfig => services =>hide MS services => untick the NON ms services
    restart

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