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  1. #1
    Trying to fiddle less! R.M.'s Avatar
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    Default Problem updating Photoshop

    I have (as of course you know!) a brand new machine with Windows 7 Professional OS. And I have also been loading my brand new software...

    I strike problems trying to Update Photoshop CS5. Through the process it tells me to:
    'Please close the following applications to continue: Adobe Bridge (Bridge.exe) and at times (depending what I am trying to update) Adobe Photoshop (Photoshop.exe).

    This I then do, but no joy... So I go to Task Manager and find neither Bridge or Photoshop are running.

    A search of the Net shows similar problems with CS4, but I thought I'd just run the problem past you people.

    Thoughts? Suggestions? I'd welcome some ideas of where to go next.
    Now-if I could just remember where I left my brain...

  2. #2
    Senior Member KarameaDave's Avatar
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    Default Re: Problem updating Photoshop

    I have a similar issue on two machines with Premiere Pro and Photoshop (CS4).
    A quick search of the Internet reveals a total lack of support on Adobes' part.
    Pretty poor, apparently the 'cure' is to uninstall the lot, clean your system with a
    special tool, then reinstall, hoping that this will magically 'fix' the issue.
    It doesn't, so then they tell you to do it again, brilliant!
    FTW

  3. #3
    Large Member plod's Avatar
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    Default Re: Problem updating Photoshop

    Have you tried dumping your preference files?
    samsung, discovering a new galaxy every month

  4. #4
    Trying to fiddle less! R.M.'s Avatar
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    Default Re: Problem updating Photoshop

    Quote Originally Posted by plod View Post
    Have you tried dumping your preference files?
    Where/how do I do this?
    Now-if I could just remember where I left my brain...

  5. #5
    Large Member plod's Avatar
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    Default Re: Problem updating Photoshop

    Quote Originally Posted by R.M. View Post
    Where/how do I do this?
    That I'm not sure on windows, only know with the mac version.

    try this link
    http://www.creativepro.com/article/p...eferences-file


    Just noticed the link I posted doesn't cover the latest software, might pay to do a quick google for your OS and CS4
    Last edited by plod; 23-08-2010 at 07:54 PM. Reason: more info
    samsung, discovering a new galaxy every month

  6. #6
    ember BBCmicro's Avatar
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    Default Re: Problem updating Photoshop

    Quote Originally Posted by KarameaDave View Post
    uninstall the lot, clean your system with a
    special tool, then reinstall
    Reinstalling to a different location might avoid the need for the special tool. I solved a PremierePro2 problem that way
    Ryzen 7 1700 @ stock, EVO 960 500GB M.2 NVMe, G-Skill 2 x 16GB @ 2.4GHz,
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  7. #7
    Senior Member KarameaDave's Avatar
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    Default Re: Problem updating Photoshop

    Oh, that might be worth a try, but really shouldn't be necessary.
    FTW

  8. #8
    Large Member plod's Avatar
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    Default Re: Problem updating Photoshop

    Did you have any joy
    samsung, discovering a new galaxy every month

  9. #9
    Trying to fiddle less! R.M.'s Avatar
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    Default Re: Problem updating Photoshop

    No... And I've just tried to uninstall it, and get the same message:

    'Please close the following applications to continue: Adobe Bridge (Bridge.exe)'

    So can't actually uninstall. Now what??
    Now-if I could just remember where I left my brain...

  10. #10
    VoidMaster
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    Default Re: Problem updating Photoshop

    Look for Bridge.exe in Task Manager, or the equivalent thereof in Win7, right click and stop it running then try to un-install Photoshop.
    It's not the least charm of a theory that it is refutable. The hundred-times-refuted theory of "free will" owes its persistence to this charm alone; some one is always appearing who feels himself strong enough to refute it - Friedrich Nietzsche

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