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  1. #1
    Rocket Dog WalOne's Avatar
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    Unhappy M$ doesn't want to know me - I've been cast out

    Problem is my motherboard died. Tech took the C drive out of my Compaq and installed that on a spare Dell with a working motherboard. Everything works OK, and I have all my software intact. However M$ don't see my XP and Office 2003 as valid and won't validate it. As the original XP came pre-installed, and I have no proof of OE, I'm left in a bind. (I have Office 2003 records OK)

    Can someone suggest the best way to solve this issue (without paying M$ $267 or so for a new system)?
    I have very high hopes that seriousness is a reversible condition.

    Dr Lester Levy


    I've studied deeply in the philosophies and religions, but cheerfulness kept breaking through.

    Leonard Cohen

  2. #2
    Computer Tech
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    Default Re: M$ doesn't want to know me - I've been cast out

    Do you have the old compaq computer case handy?
    There should be a Microsoft Windows sticker on it with the Product key on it.
    You will need to change the product key using something like Magical Jellybean.

    Office 2003 should only need to be activated again. If it won't activate over the internet call the 0800 #.
    After you have put in your code that it asks for you will most likely need to talk to an operator. Just tell them you have replaced the motherboard in your computer and they should give you the activation code - I do this all the time.

  3. #3
    Senior Member godfather's Avatar
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    Default Re: M$ doesn't want to know me - I've been cast out

    Original XP was BIOS locked to the Compaq motherboard.
    You may be out of luck, as the Office OEM has to also die with the motherboard, though they may take pity on that.

    A phone call to MS stating you had a m/b failure may bring sympathy, as above.

  4. #4
    Rocket Dog WalOne's Avatar
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    Default Re: M$ doesn't want to know me - I've been cast out

    Thanks, CyaBro and Godfather. I guess GF you're saying then that the keys I've obtained for the M$ products via Jelly Bean won't now work because of the tie in to the old M/Board.

    Guess I'll have to put all negative thoughts about MS to one side while I put myself at their mercy. (Note I said MS and not M$)
    I have very high hopes that seriousness is a reversible condition.

    Dr Lester Levy


    I've studied deeply in the philosophies and religions, but cheerfulness kept breaking through.

    Leonard Cohen

  5. #5
    Wanderer
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    Default Re: M$ doesn't want to know me - I've been cast out

    I'm not sure on the legal re: big company PCs.

    Big company PCs are preloaded with windows thou that you don't get a install CD just a Compaq CD/DVD which is a HDD image file.

    It might be that Compaq sold it with windows on the condition that to be used with the that particular Compaq only.

  6. #6
    Computer "Specialist" Agent_24's Avatar
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    Default Re: M$ doesn't want to know me - I've been cast out

    Certain tools are available to bypass activation...
    Non-system disk or disk error. Replace and strike any key when ready.

  7. #7
    Senior Member Gobe1's Avatar
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    Default Re: M$ doesn't want to know me - I've been cast out

    Quote Originally Posted by godfather View Post
    Original XP was BIOS locked to the Compaq motherboard.
    You may be out of luck, as the Office OEM has to also die with the motherboard, though they may take pity on that.

    A phone call to MS stating you had a m/b failure may bring sympathy, as above.
    hahahahahahaaaaaaaa
    Multiplayer games are the Shizz "Theres nothing like killing your mates!" Me

  8. #8
    Computer Technician wainuitech's Avatar
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    Default Re: M$ doesn't want to know me - I've been cast out

    Follow what CYaBro suggested - the other option, IF the Dell case has the COA on it, ( it should) since it doesn't like the original COA then activate windows, But select by Telephone - down the bottom click on Change product key - enter in the COA on the Side of the case, should now activate, as the Hardware and COA is now married to the OS. Thats a bit like doing a full reinstall.

    Question: what sort of Tech or should that be lazy ***** - only does a half arse job, any decent tech will have sorted that out before you got it back.

  9. #9
    Wrinkly Member! B.M.'s Avatar
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    Default Re: M$ doesn't want to know me - I've been cast out

    I had exactly the same problem (Motherboard Failure)

    Rang Microsoft and told them the problem only to be told TUFF.

    XP and Office were locked to the original Motherboard and I would have to purchase new software.

    Thatís when thing got ugly.

    So, only way out was to kill WGA and turn off all Microsoft Updates.

    So now I run XP Sp2 with no further updates and Office with no updates and the Update/Call Home facility disabled.

    System has never run better.

  10. #10
    Senior Member Gobe1's Avatar
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    Default Re: M$ doesn't want to know me - I've been cast out

    Never ever say motherboard failure, or downgrading vista or anything
    Always just say reinstallation of windows
    Its not lying
    Multiplayer games are the Shizz "Theres nothing like killing your mates!" Me

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