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  1. #1
    Metla Fan Club Member Sam I Am's Avatar
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    Default Vista AVG Reboot loop

    I have a client who has installed AVG 9 free on her vista machine. When prompted to restart she did and now it is in a reboot loop. It wont start in normal or safe mode. There is not enough time to logon and get rid of anything. As you would expect... There are no restore points and windows repair claims there is nothing wrong.

    I'm due to just back up her data and reinstall, anyone have any clever ideas before I do that?

  2. #2
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    Default Re: Vista AVG Reboot loop

    Was V9 installed without updating it. Or did it pick up any system files as trojans? In V8 I think it was, AVG picked up user32.dll as a trojan. And if you deleted it, what you posted will happen. Only thing to try, go to the AVG forum, and see if the prob is there. If it isnt post your prob there. And see if anyone replies

  3. #3
    Computer Technician wainuitech's Avatar
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    Default Re: Vista AVG Reboot loop

    Have you actually checked there are no restore points ?? Windows often makes them when installing software on its own. Try booting from a Vista DVD/ repiar my computer, and load up system restore from that.

    You can also try rebuilding the Boot loader heres how
    Last edited by wainuitech; 27-01-2010 at 08:11 AM.
    Update / Upgrades = Replace old bugs with new ones.

  4. #4
    Metla Fan Club Member Sam I Am's Avatar
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    Default Re: Vista AVG Reboot loop

    Quote Originally Posted by wainuitech View Post
    Have you actually checked there are no restore points ?? Windows often makes them when installing software on its own. Try booting from a Vista DVD/ repiar my computer, and load up system restore from that.

    You can also try rebuilding the Boot loader heres how
    Yes we have no restore points. That woudld be far to easy.

    It does boot to the logon screen, then reboots.

    Hmmmmm Had an idea... Nope disabling restart on error has no effect.

  5. #5
    Computer Technician wainuitech's Avatar
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    Default Re: Vista AVG Reboot loop

    Did you try rebuilding the boot loader
    Update / Upgrades = Replace old bugs with new ones.

  6. #6
    Metla Fan Club Member Sam I Am's Avatar
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    Default Re: Vista AVG Reboot loop

    Nope, should only need to do that if vista will not boot at all. If it boots to the logon screen then the mbr, boot sector and boot manager are all fine.

    Have tracked it down to possibly being a lot more infected than client was willing to admit to. Eset is currently doing its thing in the workshop.

  7. #7
    Computer "Specialist" Agent_24's Avatar
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    Default Re: Vista AVG Reboot loop

    AVG probably deleted some important system file, as usual. When you fix the computer get rid of AVG and get something else
    Non-system disk or disk error. Replace and strike any key when ready.

  8. #8
    Metla Fan Club Member Sam I Am's Avatar
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    Default Re: Vista AVG Reboot loop

    Quick follow up. In the end I just imaged the drive and reinstalled then recovered the profile.

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