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  1. #1
    Junior Member
    Join Date
    Oct 2009
    Posts
    14

    Default Exceed Broadband Usage Every Month

    Hello everyone,

    I started using telecom broadband 4 months ago on the 3GB plan, however, within a week, I had exceeded my usage.

    I changed to the 10GB plan and thought everything would be sweet, but, to my horror, within a week, I had exceeded my usage.

    I have rung telecom every month to try and resolve this issue, but, the problem continues.

    I do not have a wireless modem.

    I am the only person that uses this computer.

    I do not have P2P file-sharing software.

    I do not use online gaming or watch streaming events.

    I do not download any music or movies.

    etc, etc, etc

    I regularly run my anti virus and anti malware scans, but, nothing suspicious is detected.

    I even went to the extent of wiping my hard drive clean and reloading everything with the recovery disks that were made when I first purchased this computer.

    Its very strange, as soon as I have exceeded my broadband usage, my daily usage will drop back to within normal parameters.

    Your help will be greatly appreciated.

    Thank you.

  2. #2
    Member
    Join Date
    Dec 2004
    Location
    NZ
    Posts
    44,851

    Default Re: Exceed Broadband Usage Every Month

    Post a hijackthis log, if you want its below. Install / run it click on scan the system and save a log. Copy and paste it here. We'll see whats in it

  3. #3
    widget worker limepile's Avatar
    Join Date
    Dec 2006
    Location
    Hibiscus coast
    Posts
    321

    Default Re: Exceed Broadband Usage Every Month

    Telecom..lol.
    Individual rights are not subject to a public vote; a majority has no right to vote away the rights of a minority; ( the smallest minority on earth is the individual). - Ayn rand

  4. #4
    IT Contractor
    Join Date
    Feb 2005
    Posts
    2,677

    Default Re: Exceed Broadband Usage Every Month

    How much usage are we talking? Whats your typical usage of the PC like (gaming? movies? email? etc)?
    Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD
    Windows 7 x64 // Phenom II 955 // 8GB DDR3-1333 // GTX460 1GB // Corsair Force3 120GB SSD
    Samsung Galaxy S4 GT-I9505

  5. #5
    Junior Member
    Join Date
    Oct 2009
    Posts
    14

    Default Re: Exceed Broadband Usage Every Month

    Thanks for the speedy response lol

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 7:40:35 a.m., on 23/10/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\Motive\McciCMService.exe
    C:\PROGRA~1\AVG\AVG8\avgrsx.exe
    C:\Program Files\Symantec\Norton AntiBot\agent\Bin\NABWatcher.exe
    C:\PROGRA~1\AVG\AVG8\avgnsx.exe
    C:\PROGRA~1\AVG\AVG8\avgemc.exe
    C:\Program Files\AVG\AVG8\avgcsrvx.exe
    C:\Program Files\Symantec\Norton AntiBot\agent\Bin\NABAgent.exe
    C:\windows\system\hpsysdrv.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\HP\KBD\KBD.EXE
    C:\WINDOWS\ALCXMNTR.EXE
    C:\PROGRA~1\AVG\AVG8\avgtray.exe
    C:\Program Files\QuickTime\QTTask.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\tcnz\McciTrayApp.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Symantec\Norton AntiBot\agent\bin\NortonAntiBot.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe
    C:\Program Files\Symantec\Norton AntiBot\agent\bin\NABMonitor.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Documents and Settings\Compaq_Owner\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
    R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
    R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
    O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
    O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
    O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [tcnz_McciTrayApp] C:\Program Files\tcnz\McciTrayApp.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [NortonAntiBot] "C:\Program Files\Symantec\Norton AntiBot\agent\bin\NortonAntiBot.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe
    O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://ptcnztbc.tcnz.motive.com
    O15 - Trusted Zone: http://www.telecom.co.nz
    O16 - DPF: {9191F686-7F0A-441D-8A98-2FE3AC1BD913} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/actives.../as2stubie.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
    O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
    O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
    O23 - Service: SymantecAntiBotAgent - Symantec - C:\Program Files\Symantec\Norton AntiBot\agent\Bin\NABAgent.exe
    O23 - Service: SymantecAntiBotWatcher - Symantec - C:\Program Files\Symantec\Norton AntiBot\agent\Bin\NABWatcher.exe

    --
    End of file - 8357 bytes

  6. #6
    Helper < Helped DeSade's Avatar
    Join Date
    Mar 2005
    Location
    Earthquake HQ
    Posts
    3,670

    Default Re: Exceed Broadband Usage Every Month

    The usage meter is having issues this month, I was up to about 30gb then I got a over the limit email. I had another 10gb left.

    Its a stated issue on their site right now, its usually fine.

  7. #7
    Member
    Join Date
    Dec 2004
    Location
    NZ
    Posts
    44,851

    Default Re: Exceed Broadband Usage Every Month

    Quote Originally Posted by inphinity View Post
    How much usage are we talking? Whats your typical usage of the PC like (gaming? movies? email? etc)?
    The OP said no gaming, or movies in the 1st post. If its email, it would have to be essays, or life histories before it fills 3 or 10 GB

  8. #8
    Member
    Join Date
    Dec 2004
    Location
    NZ
    Posts
    44,851

    Default Re: Exceed Broadband Usage Every Month

    I would install something better than Symantec antibot. Knowing them its probably updating every day. And I would use something better than AVG.

    Those 2 alone would probably waste your GB's.

    You can tick these entries, then tick fix checked.

    Close browsers

    R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

  9. #9

    Default Re: Exceed Broadband Usage Every Month

    You would probably have to assume that something on your PC is accessing the internet to use that much data allowance, so how about doing the following:

    Turn your modem off for 24 hours and see what data telecoms usage meter shows as used while its off. There should be no data used at all (of course).

    Then perhaps try leaving the modem on then disconnect your PC from the modem for 24 hours. Likewise there should be no data used.

    Assuming both tests above show no data used then its definitely your PC thats chewing up the data.

    Norton/Symantec is horrible - It looks like you have both AVG and Norton? Get rid of both and install avira antivir (free version is good).
    Perhaps also try the utils on
    http://www.windowsecurity.com/securitytests/ - there is a trojan scan link that is quite good.

    Also, if your PC is sitting there doing 'nothing' are the lights on your router going nuts? If so something is going on. Dont forget, the data used could (in a worst case) be someone/something trying to hack in - I believe (attempted) intrusions would/could count in your traffic.

  10. #10
    Junior Member
    Join Date
    Jan 2005
    Location
    In a 5th wheel
    Posts
    323

    Default Re: Exceed Broadband Usage Every Month

    You are right Rob - I had this issue years ago with Telecom - they charge for all incoming traffic as well of course so anyone going hard out trying to get in is counted towrds your traffic.
    So while in the perfect world turning off your router *should* reveal no traffic - there will always be some.
    I've noticed this as well on TC cable network, we can go away for a month and still get some traffic showing on the meter...

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