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  1. #1
    Mike Mike's Avatar
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    Default Mouse click removes window focus, and no window update

    A friend of my mum & dad's has asked me to fix her laptop... I've got it going way better than it was, but there are two things that are bugging me.

    1. When I click on a window (button, icon, menu, anywhere) the window loses focus. I have to alt-tab to select the window, and use keys to select what I want.
    2. Windows update fails everytime I run it (going to update.microsoft.com). It suggests I add 3 or 4 update URLs to my trusted sources and to my firewall settings, but it's made no difference.

    Can anyone help with either of these problems? Could they be related somehow?

    Laptop is running Win XP Home SP3. Trying to get to windows update using IE7.

    Cheers,
    Mike.
    what are you doing looking in here?

  2. #2
    Senior Member Blam's Avatar
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    Default Re: Mouse click removes window focus, and no window update

    Have you done the usual malware scans yet?

    And post a HijackThis log here. The hosts file may also be blocking WU.

    Try running this also:
    http://www.softpedia.com/get/System/...al-a-fix.shtml

    Blam


  3. #3
    Mike Mike's Avatar
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    Default Re: Mouse click removes window focus, and no window update

    Hi. No I haven't done the usual malware scans yet - I'll do that now.

    Hosts file not blocking anything. I can get into Windows update, and get to click "Express" or "Custom"... it does its search then gives an error. The error is "Error number: 0x80072EE2". Apparently its a time-out error, but it is happening everytime I run it (over the last three days). I can run Windows Update no problem from my computer on the same connection, and I don't appear to be having any other internet connection issues on this laptop (surfing and downloading seems to work just as fast as on my computer).

    I ran the Dial-a-fix you suggested, but it still doesn't update. I removed SP3 as I thought maybe it was connected to that (I installed SP3 a couple of days ago)... that didn't make any difference though.

    Here's my hijackthis log:
    Code:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 8:42:00 a.m., on 1/08/2009
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16876)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    C:\WINDOWS\system32\DVDRAMSV.exe
    C:\WINDOWS\system32\svchost.exe
    C:\PROGRA~1\AVG\AVG8\avgrsx.exe
    C:\PROGRA~1\AVG\AVG8\avgnsx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\TCtrlIOHook.exe
    C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\PROGRA~1\AVG\AVG8\avgtray.exe
    C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\WINDOWS\system32\RAMASST.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
    O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
    O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
    O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O3 - Toolbar: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O4 - HKLM\..\Run: [TCtryIOHook] TCtrlIOHook.exe
    O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
    O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
    O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
    O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
    O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
    O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
    O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://download.windowsupdate.com
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1248850493140
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
    O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\system32\avgrsstx.dll
    O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    --
    End of file - 7469 bytes
    Thanks,
    Mike.
    what are you doing looking in here?

  4. #4
    Mike Mike's Avatar
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    Default Re: Mouse click removes window focus, and no window update

    Spybot found nothing but a few cookies.

    Mike.
    what are you doing looking in here?

  5. #5
    Member
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    Default Re: Mouse click removes window focus, and no window update

    Uninstall all versions of Java its out of date, then update it.

    Tick these then tick fix checked

    Close browsers

    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

    It could be a WU prob. Try some of the things here

  6. #6
    Mike Mike's Avatar
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    Default Re: Mouse click removes window focus, and no window update

    Quote Originally Posted by Speedy Gonzales View Post
    It could be a WU prob. Try some of the things here
    Yeah I've tried all those and still no joy. I'll try your other suggestions when the laptop has restarted.

    Mike.
    what are you doing looking in here?

  7. #7
    Soaring like an Eagle gary67's Avatar
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    Default Re: Mouse click removes window focus, and no window update

    If you know the kb of the updates you need download the installation files on another comp and try installing manually using a flash drive.

  8. #8
    Mike Mike's Avatar
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    Default Re: Mouse click removes window focus, and no window update

    Thanks for the suggestion gary67. If this were my laptop I'd probably do that, but as it's someone elses, I'd really like to get Windows Update working so that they can keep the computer updated without too much hassle.

    I have removed java, and removed that line using hijackthis, but no change - still can't get windows update working properly.

    I'm now leaning towards a full reinstall, but I'm hoping it doesn't come to that. The laptop seems to run quite well (now) other than the WU problem.

    Cheers,
    Mike.
    what are you doing looking in here?

  9. #9
    Senior Member Blam's Avatar
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    Default Re: Mouse click removes window focus, and no window update

    try this:


    1. Close all the open windows.
    2. Click Start->Run, type: %windir% and press Enter.
    3. Locate and open the System32 folder.
    4. Find the CatRoot2 folder, right-click on it, and select RENAME. Change the name to CR2OLD. Make sure you press Enter after typing in the new name, so the changes are executed.
    5. Close this window.
    6. Go back to the Microsoft Windows Update Website and check the result there.


  10. #10
    Mike Mike's Avatar
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    Default Re: Mouse click removes window focus, and no window update

    I renamed CatRoot2 (had to do it in safe mode) and then tried again, but still the same problem. This is really weird.

    Cheers,
    Mike.
    what are you doing looking in here?

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