Has anyone had any experience with the local (Auckland) ISP Planet? A friend of mine has just got their broadband going today, with Planet, and all looked good on the router, a solid connection to the cabinet up the road, and all was working well.

They have just rung me now though (9pm), to say that their internet connection is intermittent. It works perfectly for a while, then no web pages can be accessed for 5 or 10 minutes, then all comes right by itself. Apparently the ADSL light on the router stays on as expected through all of this.

I'm not saying anything is wrong at Planet, but just wondered about other's experience. Thanks.