PDA

View Full Version : Dell Delivery time



Gobe1
28-04-2009, 12:23 PM
HI, I ordered a Dell t3500 for a solidworks user on tuesday last week, it arrived 10 minutes ago.


Thats not too bad :stare:

wratterus
28-04-2009, 12:26 PM
Break it and send it back, then see what happens. ;)

Gobe1
28-04-2009, 12:52 PM
Ha yeah i hear you. I got the 3 years onsite next business day warranty, have you ever used this?

wratterus
28-04-2009, 12:59 PM
Nah, I havn't had any experience with that, sounds like a good move getting it though, seems pretty safe.

Rob99
28-04-2009, 01:06 PM
When a Dell breaks and you need to phone the support they will usually get you to do every diagnostic procedure under the sun, in triplicate. After 5 hours or so they will confirm that they will need to send a tech around, who normally turns up the next day and fixes the problem in about 5 minutes.

I guess it is cheaper to pay call staff than contracted tech staff.

somebody
28-04-2009, 01:25 PM
I used their Next-Business-Day service a couple of years back - spent 15 minutes on hold, about another 15mins explaining to the call centre person why XYZ needed replacing, and the next morning, a technician showed up and did what I had asked. No problems whatsoever.