View Full Version : External Harddrive problem

29-03-2009, 04:21 PM
I got a external hard drive that was used with XP and worked well as you would expect.
Now I plug it into my Vista machine and it crashes it with a BSOD, I can't figure out why.

The hard drive works perfectly well on other XP machines that I have tried it on.

29-03-2009, 04:30 PM
What does it say on the BSOD?

Could be a lack of system power.

29-03-2009, 06:56 PM
Not sure what you mean by system power.
The external is powered by the mains
The comp has a 750w PSU

Blue screen flashed off before I could read it.
Said something about dumping something then the monitor went to sleep
Its set to not reboot when bsod so I had to restart it from there
Restarted fine after it was unplugged

29-03-2009, 08:55 PM
Right click My computer>Properties>Click "Advanced System Settings" on left pane>Under start up and recovery select "settings">Untick "Automatically restart"

Now you can have a look at what the bsod says and post it back here


29-03-2009, 09:56 PM
Have you tried different USB ports on the PC.

I have seen it before that some ports cant handle these devices, try all the rear ports if you haven't already.

29-03-2009, 10:18 PM
Tried all ports cept those the mouse and keyboard are plugged into with the same result.
All ports worked fine when this computer was running XP also so its got to be something to do with XP/Vista
I checked it again with a XP laptop and works fine.


Technical Info

Stop 0x0000007E (0xFFFFFFFFc0000005, 0xFFFFFA600098607D, 0xFFFFFA6001BDB7E8, 0xFFFFFA6001BDB1c0)

Partmgr.sys - Address FFFFFA600098607D Base at FFFFFA6000985000, Datestamp 479198BA

I have the MEMORY.DMP if its of any help

29-03-2009, 10:36 PM
is SP1 installed?


Sounds like a known problem

29-03-2009, 10:36 PM
Bit of research shows its a driver problem - have a read of This form (http://www.techsupportforum.com/microsoft-support/windows-vista-support/273094-stop-message-0x0000007e-windows-vista-usb-external-hd-error.html) - follow the advice from the Microsoft tech team - last post.

What you can also do is click start - type in Reliability - select reliability and performance, select Reliability Monitor - there you will see red circles with x's, click to open them in relation to the crash - it should tell you exactly what the problem is.

29-03-2009, 11:10 PM
There were no reliability entries for today at all.
I followed the MS tech advice and nothing happened. The verifier did nothing and I followed the instructions exactly.

Yes Blam, sp1 is installed.

29-03-2009, 11:36 PM
Your only option here is to uninstall SP1. As there seems to be a driver incompatibility eith Vista SP1

30-03-2009, 09:30 AM
Go to the External Hard Drives manufactures web site - look and see if there is an updated driver for the drive. OR is it a drive you put in a external case yourself.

Removing SP1 would be pointless as sooner or later it will install any way and the same problem would occur - and if the OS came with SP1 integrated then you cant remove it.

What make and model is the External HDD ?

30-03-2009, 01:30 PM
I got a MS tech from that linked site looking into it, will let you know the outcome
Make and Model no idea

Its a standard IDE (probably seagate knowing me) in a enclosure both purchased seperately

30-03-2009, 02:33 PM
In that case what you can do is see if its the drive/ drivers or USB enclosure causing the problem.

Remove the drive from the enclosure - attach it as a slave drive (after resetting drives jumper) to your PC - see if it boots up OK or if it blue screens as well.

Thats assuming your PC has a IDE ribbon or IDE connector and ribbon on the Board.

30-03-2009, 04:55 PM
I'd second WT's recommendation. I once had a HDD that blue screened no matter what I connected it with. So seeing whether it is OK in another setting is well worthwhile.