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ppppaula
15-03-2009, 05:48 PM
Hi..I'm new in here but was told this was the best place for advice so am hoping someone can please point me in the right direction. Problem is my laptop is running extremely slowly - not sure if it is a problem with Outlook or with the actual specs / RAM. It runs at physical memory usage of 60odd% at start up. Here is what I have:

Acer Aspire 5100 with pretty much std shop specs - 1GB Ram , Windows Vista, Office 07 plus some components of Office 03. Use all the usual Office programmes + itunes, photos. Has 2 hard drives, "C" with 33 GB (currently only 6.72 GB free) and "D" with 32.7 GB (this ones has 30.6GB free). Please let me know if you need more of the specs.

What I have done so far is:

1. removed as much as possible from start up leaving explorer.exe, msascui.exe, csrss.exe, ati2evxx.exe, winlogin.exe, dwm.exe and avgtray.exe (not sure what most of these do). I usually end the dwm.exe process manually with no apparent ill effects.

2. installed and run spybot search & destroy - this found (and fixed) 2 trojans and 4 pups (not sure what they are)

3. installed and run AVG antivirus. Haven't looked at the results of this yet.

4. moved all of my files (eg. spreadsheets, access databases, itunes library, photos) from the C drive to D. My C drive is still almost full.

5. tried (and failed) to scan the Outlook PST file (this was per advice found on majorgeeks.com) - this failed and then recommended I do a scan disk and try the scan PST again. The scan disk appeared to work but I still can't get the scan pst function to work.

So....the problems are:

1. Outlook keeps freezing and generally behaving badly. I am running Outlook 03.

2. I can't upload photos from my memory stick to the D drive (this in itself could be a problem with the memory stick I guess).

3. No matter what I do, physical memory seems to be running very high.

4. IE runs slowly at random times but not sure if this is a broadband or laptop issue.

5. There seems to be a lot on my C drive but I am at a loss as to what could actually be removed.

I am thinking I should be upgrading my RAM and / or upgrading Outlook to 07 or another email programme altogether. I am ready to bin the entire thing as it is just so frustrating. This has been happening on an off for a few months and came right for a while when I removed a lot of the start up things. It has been almost unusable for the last week.

Please help!!

Thanks in advance,
Paula

Speedy Gonzales
15-03-2009, 05:53 PM
Welcome to the forum !

Post a hijackthis log, its in the link below

Run it, click on scan the system and save a log. Copy and paste the log here

Not too sure if csrss.exe (somehow, I dont think it should be) running in startup

See if you can get some more space back with ccleaner (www.ccleaner.com)

Install it, (untick yahoo toolbar, you dont need it), run it close browsers / go to the cleaner tab, click on run cleaner

pcuser42
15-03-2009, 06:10 PM
Vista uses a lot of space for System Restore points. Clean them up, and you should gain many GBs of space. :) http://www.mydigitallife.info/2007/07/03/vista-reclaim-and-release-disk-space-from-system-restore-and-shadow-copies/

Also, IE runs slow by design. Get Firefox. :p

Does the memory stick work fine on other PCs?

If you only use Outlook for email, ditch it for Thunderbird. If you do use the calendaring features etc., you'll have to either upgrade to Outlook 2007 and see if it fixes it, or live with it.

I recommended at least 2GB of RAM for Vista, even Home Basic.

ppppaula
15-03-2009, 06:15 PM
Thanks! hijack this log below. when I clicked the 'scan' button, I got the following error although it did still seem to do the sacan. "An unexpected error has occured at procedure: modRegistry_IniGetString(sFile=System.ini, sSection=boot, sValue=Shell) Error #5 - invalid procedure call or argument".


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:12:05 p.m., on 15/03/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Windows\system32\Taskmgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://au.rd.yahoo.com/customize/ycomp/defaults/sp/*http://au.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.nz.acer.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.nz.acer.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://au.rd.yahoo.com/customize/ycomp/defaults/su/*http://au.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: &Check Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O13 - Gopher Prefix:
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab
O16 - DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C} (ContactExtractor Class) - http://www.facebook.com/controls/contactx.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: eNetHook.dll,avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
O23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 9326 bytes

ppppaula
15-03-2009, 06:17 PM
thanks PCuser - I had heard that about Vista...will see if I can gain more space then head down the path of upgrading

Speedy Gonzales
15-03-2009, 06:27 PM
Doesn't look too bad, but you can tick these entries then tick fix checked

Close browsers

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

Uninstall all versions of java, its out of date, then update it, link below

Get malwarebytes below (if this isnt 64 bit vista, I dont think it works with 64 bit). Update it then scan. See what else it can find

Is this Symantec program still installed??

O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)

Blam
15-03-2009, 06:32 PM
Firstly, moving everything from D to C is bad, and will slow Vista down even further!
So move it all back, and make sure C drive has at least 5-10gb of free space.

Try running office diagnostics and see if it solves anything, instructions and screenshots can be found here:
http://www.online-tech-tips.com/ms-office-tips/office-diagnostics/

Download Firefox as mentioned, and see if the slowness persists.
If it does, are you using wireless?
If you are, check the strength of the connection in Network and Sharing Center
If it is low you will either need to move closer to the router and/or make sure their are no other devices such as phones etc interfering with the signal.

Go to add/or remove, then uninstall unneeded programs.
Also perform a defrag with Auslogics Disk Defrag:
http://www.auslogics.com/en/software/disk-defrag/download

Run ccleaner first.

Also, the reason vista is using so much memory is because it has a feature called superfetch, which tries to "optimize" free memory, in simple terms.

I recommend you also get another 1gb of RAM, for only abour 25-35 bucks off trademe or any PC shop, as vista is quite a resource hog that requires LOTs of memory to run.

Blam

Blam
15-03-2009, 06:52 PM
Also-regarding Outlook freezing.

Try compacting the ps file and see if it helps FILE>DATA FILE MANAGEMENT>PERSONAL FOLDERS>SETTINGS>COMPACT

If that doesn't work, go run>outlook /safe and see if it freezes.

Blam

ppppaula
15-03-2009, 07:02 PM
Thanks Blam. I've done the compact thing for Outlook and so far so good. Have also downloaded Firefox and that also appears faster. Did a defrag earlier in the week so that should be ok. I've also carried out the system restore clean up recommended by pcuser and that has give my c drive a couple more gb back.

Will get on to the rest of speedy gonzales recommendations later on tonight.

Thanks everyone for all of your help - it all seems to have made a difference for now and I'll get on to the extra RAM this week.

cheers

Blam
15-03-2009, 07:08 PM
What exactly is the problem when copying files from the memory stick to the hard drive?
Any errors?

ppppaula
15-03-2009, 07:20 PM
yeah, it is really slow and will copy a few photos then will take 20 mins or so and tell me that the next file has an error so I check skip all files with errors but then nothing ends up copying over. I haven't had a chance to try on another PC yet so I may in fact have a dodgy stick!

Blam
15-03-2009, 07:26 PM
Follow the instructions here for your flash drive:

http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/

Follow the "GUI way"

Blam

ppppaula
15-03-2009, 07:27 PM
yeah...it takes about 20 mins to decide that a file has an error so I tick skip all files with errors and end up with nothing copied over

ppppaula
15-03-2009, 07:28 PM
woops posted wrong reply sorry...will give your last tip a go too! thanks

beeswax34
15-03-2009, 10:52 PM
Also, AVG can slow your computer down and its not very good either. Get Avast Home and you should notice a difference.

ppppaula
31-03-2009, 12:14 PM
Thanks to all those that gave me advice...we have finally gotten around to upgrading to 2gb of RAM and that has resolved every issue and the laptop is running perfectly.

Faded_Mantis
31-03-2009, 04:35 PM
Good to see you have things sorted out :)


... and 4 pups (not sure what they are)

Potentially Unwanted Programmes, often things like adware.


There seems to be a lot on my C drive but I am at a loss as to what could actually be removed.

I know you mentioned you moved files/songs etc, but you could also try uninstalling any programmes from C: which you have the CD's/installer files for and installing them on D: (If you haven't already).