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jader
17-02-2009, 06:50 PM
Hi,

I am looking at a friends computer - it was infested with spyware and trojans - I think I have managed to clean it up but then again....

The issue I have is HTTP doesn't work - I cant get anything through IE and SuperAntiSpyware cannot access the internet for updates.

I have tried the winsock fix program (LSP-Fix) and all the "netsh winsock reset" commands - none worked

Its a :-
Dell Dimension 2400 Celeron 2.3 & 512 mb ram

WIN XP - Home Edition 5.1.26 Service Pack 3 Build 2600

Attached the IE network diagnostics .... & Hijack this log.

Can someone help????

Network Diagnostics for Win XP

Last diagnostic run time: 02/17/09 18:20:18 WinSock Diagnostic
WinSock status

info : Error attmpting to validate the Winsock base providers: 2
error : Not all base service provider entries could be found in the winsock catalog. A reset is needed.
info : Redirecting user to support call



Network Adapter Diagnostic
Network location detection

info : Using home Internet connection
Network adapter identification

info : Network connection: Name=Local Area Connection 3, Device=Broadcom 440x 10/100 Integrated Controller #2, MediaType=LAN, SubMediaType=LAN
info : Network connection: Name=xtra ltd, Device=Conexant D850 56K V.9x DFVc Modem, MediaType=PHONE, SubMediaType=NONE
info : Ethernet connection selected

Network adapter status
info : Network connection status: Connected

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn : HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
info : FTP (Passive): Successfully connected to ftp.microsoft.com.
info : HTTPS: Successfully connected to www.microsoft.com.
warn : HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error : Could not make an HTTP connection.

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++++++++++++++++
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:25:20 PM, on 2/17/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Prevx\prevx.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Prevx\prevx.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Xtra Help Assistant\bin\McciTrayApp.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
C:\Program Files\Common Files\Teleca Shared\CapabilityManager.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
C:\PROGRA~1\COMMON~1\Nokia\MPAPI\MPAPI3s.exe
C:\Documents and Settings\Park\My Documents\Tama\iPod\bin\iPodService.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Common Files\Teleca Shared\Generic.exe
C:\Program Files\Sony Ericsson\Mobile2\Mobile Phone Monitor\epmworker.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Windows Live Toolbar\msn_sl.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = http=127.0.0.1:9090
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local;<local>
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\sw g.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [tcnzTrayApp] "C:\Program Files\Xtra Help Assistant\bin\McciTrayApp.exe"
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [ScanSoft OmniPage SE 4.0-reminder] "C:\Program Files\ScanSoft\OmniPageSE4.0\Ereg\Ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\ScanSoft\OmniPageSE4.0\Ereg\ereg.ini"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [BHR] C:\Program Files\Zamaan's Software\Browser Hijack Retaliator 4.5\BHR.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: hp officejet 4100 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Xtra Help Assistant.lnk = C:\Program Files\Xtra Help Assistant\bin\matcli.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: PokerStars.net - {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files\PokerStars.NET\PokerStarsUpdate.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-NZ/a-UNO1/GAME_UNO1.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Filter hijack: text/html - (no CLSID) - (no file)
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CSIScanner - Prevx - C:\Program Files\Prevx\prevx.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Documents and Settings\Park\My Documents\Tama\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe

--
End of file - 10853 bytes

Speedy Gonzales
17-02-2009, 06:59 PM
Uninstall all versions of Java its out of date then update it

Tick these then tick fix checked

Close browsers

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O4 - HKLM\..\Run: [ScanSoft OmniPage SE 4.0-reminder] "C:\Program Files\ScanSoft\OmniPageSE4.0\Ereg\Ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\ScanSoft\OmniPageSE4.0\Ereg\ereg.ini"

Uninstall this

O4 - HKLM\..\Run: [BHR] C:\Program Files\Zamaan's Software\Browser Hijack Retaliator 4.5\BHR.exe

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O18 - Filter hijack: text/html - (no CLSID) - (no file)

Get malwarebytes below, update it then scan

jader
17-02-2009, 10:48 PM
Uninstalled all versions of Java bar the newest one. Cant update as the Java update cant access the internet. Can download new version as web browser cant access the internet.

Fixed the items as detailed.
Downloaded malwarebytes on my other PC and installed it on the shonky PC. Malwarebytes cant access the internet to get updates. Ran it anyway - nothing found.

I can ping websites and get a reply through the command window but Internet Explorer cannot access any web pages.

Where to now?

Speedy Gonzales
17-02-2009, 10:52 PM
Get this (http://www.simplysup3.com/download/dl/trjsetup675.exe)

Click on scan, then select all options under the utilities menu

Try ticking these entries in the log too

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = http=127.0.0.1:9090

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local;<local>

Blam
17-02-2009, 11:10 PM
My bet is that there's pesky entries in the hosts file...
Once you select the option under utilities in TrojanRemover it should be all good.

If it still doesn't work, you can try winsockfix.
http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml

I have found that LSP-Fix is less reliable and find Winsockfix better

Blam

jader
18-02-2009, 10:54 PM
Hey guys,

Thanks for the help - all seems to be up and running now.

Blam
18-02-2009, 11:00 PM
Great:)Was it Winsockfix?