View Full Version : No sound atall

30-12-2008, 06:22 PM
Hi, I have got my friend's laptop going ok now after all your help, but I still cannot get any sound from it. Here is updated HJT log file I wonder if any clues show up. Appreciate very much if Speedy could have a look.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:15:57 PM, on 12/30/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\COMODO\Firewall\cfp.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://hosting.conduit.com/Uninstall?toolbarid=&version=
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: P2P Energy Toolbar - {2bae58c2-79f9-45d1-a286-81f911301c3a} - (no file)
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\COMODO\Firewall\cfp.exe" -h
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\Firewall\cfp.exe" -h
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\Firewall\cmdagent.exe
O23 - Service: DVD-RAM_Service - Matsu****a Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe

End of file - 6150 bytes

30-12-2008, 07:15 PM
Do you have the drivers installed? Look in Device Manager for any yellow !s.

When you log off/shut down, is 'Logging Off' only displayed for a split second, or about 2 seconds? I assume you've checked for a knob somewhere on the laptop that turns the volume up/down manually?

30-12-2008, 08:44 PM
Hi jwil1,
Yes drivers are installed ok and are current. No yellow exclamations in Device Manager. Log off/shutdown stays on for a good few seconds. I have tested sound and audio in Control Panel/ Sounds and game controllers, Direct x9 is installed and says no problems with it. There is no knob or switch on outside of laptop case that I can find.
Laptop was like this (or worse) when friend gave to me to fix, so don't know how long it has been without sound. Friend is away till Saturday.

Would be good if I could fix sound prob for her. Anything in HJT log that gives any clues?
Main prob is it only has 192 MB RAM.

Cheers LL

30-12-2008, 09:47 PM
Is it disabled in the BIOS? Is Wave muted/down in Volume Control?

30-12-2008, 10:03 PM
Try going back int to the control Panel / Sounds and Audio Devices - Under the Audio tab, make sure the actual drivers are selected, and not Modem. If thats OK , look under the Sound Tab, and see what the Sound Scheme is set to, try altering that and see if it makes any difference.

Regarding the hijack Log - nothing looks out of place really - you can remove these following dead keys.

O3 - Toolbar: P2P Energy Toolbar - {2bae58c2-79f9-45d1-a286-81f911301c3a} - (no file)

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

30-12-2008, 10:17 PM
No volume controls anywhere are muted, they're all set to about medium. Can't find anything relevant to sound or audio in the BIOS.

Thanks for going through the HJT, I thought I could remove those two things, and you have confirmed that for me. I will check out Sounds and audio devices again etc, also sound scheme.

Cheers LL

31-12-2008, 04:10 AM
If all fails you can try a repair install

31-12-2008, 08:45 AM
Thanks blam6,
As you say, if all else fails.

I went back into sounds and audio and the sound scheme was set to nothing, so changed it to Windows default, tested it but still no go. Rebooted, still nothing.
I downloaded Driver Detective and it picked up that the Realtek Audio driver is out of date, (which I already suspected) I don't want to pay them to download new one, I have tried the REaltek site but when I chose driver to download, the site timed out several times so I gave up on that.

Maybe my friend will just be happy that the lappy is going a lot better now and is not worried about sound on it. At least it is usable now and I will recommend that she gets more RAM installed.


31-12-2008, 09:57 AM
I wouldn't worry to much about driver detective saying its out of date - This PC I'm on now is 3 years old, and my laptop 5 years old,never had the audio drivers updated and the sounds as good as the day they were installed.

Try this - click start/run type in sfc /scannow - press Enter. let it do a system scan for damaged or missing files.

Just in case - try plugging in a set of normal speakers into the headphone jack, see if you get sound - its to test if the speakers on the laptop are actually working.
Also check the speakers are set to laptop - on my Acer Laptop you can change them to other devices.Control Panel/Sounds and audio devices/volume/Advanced.

What model of TOSHIBA is the Laptop - try the original drivers from TOSHIBA . if you Go Here (http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp) - work through the menu and download / install the manufactures drivers.

31-12-2008, 10:06 AM
tried plugging in external speaker or headphones

31-12-2008, 11:47 AM
I have tested sound and audio in Control Panel/ Sounds and game controllers, Direct x9 is installed and says no problems with it.
Main prob is it only has 192 MB RAM.

Turn it up to maximum volume on everything.
Could be that onboard sound is knackered............physically.

And ewww......192mb! Go into the BIOS and turn the VGA Ram down to 32mb or 16mb. That stops it pinching so much.
Then add at least another 512mb module. Its not hard, panel under the laptop to put it in, and that will also show you what type its using already so you can get the right kind. And its not too expensive now.

Drives me nuts trying to work on PCs like that - like pedalling a pushbike uphill with flat tyres and 4 fat people balanced on it.

31-12-2008, 01:53 PM
Hi pctek,
Will have a look under the hood or under the laptop in this case, and see where RAM goes. Will have to wait till she gets home on Sat to suggest she gets more RAM. She is a solo mum, always broke, but I'll point out to her that it will be far cheaper than new laptop! It must be only utilising 192MB and the rest is trying to run XP.

Have downloaded Crucial Scan on it so we can know what to get. It says it has 256 RAM in one slot and other is empty. Can't believe that Noel Leeming sold her one with only that amount of RAM in it! It's 4 years old but even so.....!

Cheers, and Happy 2009 to you

31-12-2008, 01:58 PM
DSE have been selling off lappie ram really cheap about $3 on their website under clearance stuff if it is the right one for that machine.

31-12-2008, 03:40 PM
You could also try Ascent's memory configurator (http://ascent.co.nz/kingston.aspx)

Just select the laptop's model and it'll tell you what type of ram it will accept :)