View Full Version : Email Attachment problem

14-12-2008, 01:29 PM
Pictures cannot be resized & attached to Emails in Windows Mail.
Something has changed on this system. When a picture in windows photo gallery is selected & reduced in size to attach to email, it just dissapears. The new email window dosent open like it used to.
This is also the same if you try to use Office Picture manager.

14-12-2008, 02:51 PM
Not on a Vista PC to check these - but found these instructions to try / check:
Double check these settings in Windows Mail:
1. Click Tools - Options.
2. Click Read tab.
A) Uncheck "Read all messages in plain text"
3. Click Send tab.
A) Under Mail sending format, dot "HTML"
B) Under Mail sendig format, click the "HTML Settings" button.
C) Make sure "Quotable Printable" is selected and that "Send pictures
with messages" is checked. Click OK.
4. Click OK.

14-12-2008, 03:42 PM
You don't need to have the sending format in HTML to attach a photo to an email.

14-12-2008, 03:43 PM
Thank you, I'll report on progress when I get a chance to get back on to it.

14-12-2008, 04:35 PM
You don't need to have the sending format in HTML to attach a photo to an email. normally you dont - but this is vista and god knows whats been changed - and your suggestion to the problem is what ?

From the Vista Forum Help:
Insert, Picture, will be grayed out unless you have chosen HTML format.
You can either make HTML the default format, or choose it each time you
compose a new email.

Make sure you turn off all email scanning in your antivirus. If that does not
improve the situation, do a trial uninstall of the antivirus, then try sending
pictures again.

Also have a read through this forum (http://forums.vnunet.com/thread.jspa?messageID=1155751&tstart=0) - theres a few links that I dont currently have time to look at, but may provide an answer.

14-12-2008, 05:01 PM
Just remembered there is another problem on this system.
The user has put all his music files into group folders.
The names have all dissapeared from the folders.

14-12-2008, 05:35 PM
Try this

Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

Type the following command, and then press ENTER:

sfc /scannow

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

14-12-2008, 05:54 PM
Thanks Safari but I've already been there, that why I'm picking you guys brains.
It will most likely be an induced fault.

14-12-2008, 06:44 PM
Okay - sounds like there are several problems - all relating to something being changed - you could "hit and Miss" for hours and get nowhere - If possible, can you remember if there has been any thing changed, in the settings, or any programs installed / Removed, OR any updates added THEN the problems began ? (no matter how unimportant it may seem at the time)

you can try running chkdsk Go to the C: drive from computer - right click the drive choose properties / tools
tab, you will find error checking. Tell it to run, prob say needs to run on next reboot - select Yes/OK and reboot.

It may find something but I suspect it wont - there will be something changed, and thats what needs to be found - whats changed ?

14-12-2008, 06:56 PM
You are on to it, unfortunately I am not the user.
I spent some time looking at it today & talking with the user.
I will probably have another look on Tuesday armed with all your valuable sugestions

14-12-2008, 07:15 PM
Just a thought - you can try running system restore back to before this happened if it wasn't to far back

15-12-2008, 07:26 AM
Yes I will have a look at that too but this is a dual boot system.
If all else fails I may have to do a repair install.
Fortunately there is a Vista DVD.

16-12-2008, 12:12 PM
Ok I have sorted the email problem by returning all windows settings back to defaults.
Thanks for your input.

16-12-2008, 01:07 PM
Now here is the solution to the other problem in case anyone comes across it.

Q. I have a question for you concerning something odd that's happened on my Windows Vista Home Premium computer. My account is Administrator type. I have an Administrator account and a Family account, but as far as I know, this has happened only in the Administrator account. I don't know if someone used the computer and accidentally changed a setting somewhere or not, but I've never seen this before, not even in XP. The problem occurred in my Documents folder (the one labeled with the account username) and also in the Control Panel folder: All the icons are still there, but they don't have names. The icon labels are simply gone!

I tried changing the icon size, but same thing, there are no names for the icons. In the Details and Tiles views, the names appear as they should, but in the medium-to-large Icon views, they are missing.

A. Both Windows Vista and Windows XP have a well-hidden ability to display thumbnail images with no labels. This feature is probably most useful in a folder containing just pictures. When you invoke it by accident, it can definitely make life difficult.

To display the contents of a folder as thumbnails with no filenames, simply hold down a Shift key while switching the folder from Details view to Thumbnails view in XP or to one of the several Icons views in Vista. In my experience, this action is a bit less responsive in Vista—you may have to try several times. But clearly it wouldn't be hard to invoke this feature accidentally.

So how do you get back the filenames? First, make sure the problem folder is currently set to display in one of the filename-free thumbnail views. Now click on some other folder, hold down a Shift key, and click back on the folder whose filenames you want to recover. Here again I found that in Vista I sometimes had to try several times. Now that you know how to turn this feature on and off at will, perhaps you'll find it's actually useful.