View Full Version : Graphics Driver Problem - Help!

01-12-2008, 06:20 PM
Hey guys,

Ive recently installed XP Pro (had Vista Ultimate but had to downgrade due to compatibility problems with a few of my key programs)

I am having a problem with my graphics driver and The Sims 2 Apartment Life. Ive been running The Sims 2 (including all the expansion packs etc) in Vista for a long time, and it runs perfectly, but now in XP pro, i get a very specific error when i use the build mode tools (specifically: deleting walls). The game crashes and im returned to the desktop, which is now 640x480 16 colour, with an error message saying the graphics driver has stopped working normally. (see screenshot) http://img179.imageshack.us/img179/5553/screenerrorps3.jpg

Any help would be great!!


System Information
Time of this report: 12/1/2008, 18:13:27
Machine name: RYAN-NOTEBOOK
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Compaq Presario A900 Notebook PC
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Duo CPU T7250 @ 2.00GHz (2 CPUs)
Memory: 2038MB RAM
Page File: 493MB used, 5483MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

Display Devices
Card name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 965 Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_30D9103C&REV_03
Display Memory: 384.0 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: igxprd32.dll
Driver Version: 6.14.0010.5002 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/21/2008 10:18:58, 57344 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: igxpmp32.sys
Mini VDD Date: 10/21/2008 10:17:58, 6048480 bytes
Device Identifier: {D7B78E66-6942-11CF-0660-D310A2C2CB35}
Vendor ID: 0x8086
Device ID: 0x2A02
SubSys ID: 0x30D9103C
Revision ID: 0x0003
Revision ID: 0x0003
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

Speedy Gonzales
01-12-2008, 06:43 PM
Are the video card drivers for XP??

If theyre not, I would uninstall them, then download the latest version off the Intel site

01-12-2008, 07:07 PM
Interesting Compaq dont supply a Driver for XP on their site for your model.

But Try these (http://downloadcenter.intel.com/filter_results.aspx?strTypes=all&ProductID=2800&OSFullName=Windows*+XP+Professional&lang=eng&strOSs=44&submit=Go!) from Intel Site as mentioned by speedy.

PS: welcome to PF1

01-12-2008, 07:11 PM
Maybe you'll find help here

01-12-2008, 07:18 PM
I already have the current drivers from the Intel website. - And that forum post is me. Lol

01-12-2008, 07:45 PM
Did you install DirectX 9.0c yourself - it looks like from the report there may ?? be a problem - run the directX tests.

Click start/run type in DXDIAG run the tests under the display tab.

02-12-2008, 09:52 AM
You can try the latest version of DirectX 9 - November 2008 (http://www.microsoft.com/downloads/details.aspx?familyid=886ACB56-C91A-4A8E-8BB8-9F20F1244A8E&displaylang=en) - some games require newer versions as the libraries get updated.

I doubt whether Sims2 is in this category, but it can't really hurt :)