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sroby
06-11-2008, 03:37 PM
Hi there. I've a strange problem with a brother MFC8820. I cannot install the scanner drivers. I downloaded drivers from the Brother site (both full software & driver files only), it will print, but the scanner hardware will not accept/install the drivers either from a manual driver install or via the software install.
Ive tried this on 2 PC's,Win2000 & XPSp2.

The scanner hardware is detected when I plug it in, Win will not accept the downloaded drivers.
When I browse to the downloaded driver inf I get "the specified location does not contain information about your hardware"

I have a feeling it may be due to both PC's only having USB1.1 ports. Brothers
FAQ & help via the web page is VERY vague whether the scanner drivers are USB1.1 compatible.

Speedy Gonzales
06-11-2008, 04:18 PM
Did you install the drivers FIRST?? Before plugging the printer into the USB port?

pctek
06-11-2008, 04:19 PM
You are meant to install all software etc first before you plug it in.
Then when it tells you you connect it. Try that.

sroby
06-11-2008, 04:41 PM
You are meant to install all software etc first before you plug it in.
Then when it tells you you connect it. Try that.

Did that , didnt work (for the scanner).Actual printer hardware installed OK. .Tried removing the devices not installed from device manager & starting from scratch etc.