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Chilling_Silence
22-10-2008, 05:30 PM
Hi all,

I have a client who's about to be ditching a CRM package and just going with something a bit more trimmed down.

Basically they're a Cleaning Co.
Client rings up & says "I want X done"
Agent takes down their details in a custom web-form Im putting together which emails the agent filling in the form upon completion.
This email appears in their Outlook, which is then dragged & dropped onto a Technicians calendar (Used for scheduling different Tech's jobs etc).

Is there any kind of Reporting that can be done from Exchange, on say the number of inbound emails, the number of calendar events created perhaps? Something along those lines?

They'd looked into OTRS but I think it may be a bit overkill. Outlook itself will work fine, but just wont have the reporting that the big boss manager dude would like...

Suggestions / comments?

Cheers


Chill.

somebody
22-10-2008, 05:38 PM
People have built interesting plugins for Outlook using the SDK available. I haven't done it myself so I don't know how difficult it is, but it may be worth looking at.