View Full Version : Problem with my new software

31-07-2008, 01:49 AM
I got my computer back with XP dual booting to Vista but neither of the OS's are stable.

They are constantly crashing, can anyone tell me where to look for a error or something in order to start tracking the source of this problem?

31-07-2008, 06:12 AM
check the event viewer on both ........and run a ram test and a harddrive test

31-07-2008, 11:05 AM
Ok I got the event viewer up in Vista but I don't know what I am looking at.
Also how do I run the Ram and Harddrive tests, I don't see that as a option in here.

Although both are brand new.

Speedy Gonzales
31-07-2008, 11:14 AM
Look for any entries with a X or bugcheck entries.

Might be under system. I dont know what Vista's event viewer has

You probably have to use memtest in DOS to test the ram, not in Windows

31-07-2008, 11:27 AM
This is what I see in the Event Viewer error section
There is a critical section also but no events logged in it.


How do I run memtest?

Speedy Gonzales
31-07-2008, 11:33 AM
This is what I see in the Event Viewer error section
There is a critical section also but no events logged in it.


How do I run memtest?

So its been crashing since April / May?? I thought you just got it back?? What did whoever actually do to it?

Post another screenshot with more recent dates, and the times/dates it actually crashed

Look here for Memtest (http://memtest.org/)

I've never used it. But it looks like you'll have to burn it to a cd or boot from a floppy / USB flash drive

31-07-2008, 11:47 AM
The dates are very strange this is a new build
Computer went in on Monday for...
Optical drives
Card reader
New harddrive with a dual boot to windows vista 64bit

It was rebuilt with all new hardware and vista 64bit was installed onto a new harddrive to dual boot with the existing XP system.
XP was removed and reinstalled into the system for the sake of drivers etc and both XP and Vista are not running stable, crashing often.
The vista install where this error log is, is only 2 days old.

Ok checked the system date looks like it the tech forgot to set it
Its showing May 1st so the dates now work.

Speedy Gonzales
31-07-2008, 11:55 AM
If XP was removed, was it reinstalled while Vista was still installed??

If it was, this could be why its crashing.

XP SHOULD be installed BEFORE Vista.

If it keeps on crashing take it back and tell them to do it properly (if they installed XP and Vista, and you paid for them to do it).

And / or get a refund, and go somewhere else. To someone who knows what theyre doing

31-07-2008, 12:05 PM
I am not sure what order the OS's were installed, I asked the tech to install the hardware I brought from him and install a dual boot system, I wasn't really interested in the how of things...

I gave him a call and he thinks it might be the Motherboard, hes ordered a new one to swap into it.

Speedy Gonzales
31-07-2008, 12:08 PM
WHAT mobo did you get?

Whats the brand/model?

31-07-2008, 12:19 PM
Intel Quad Core #Q9450
Asus P5N-T Deluxe nForce 780i SLI(C72XE) Skt-LGA775
4GB kit G.SKILL (2GB x 2) DDR2-1066 (PC-8500) CL5-5-5-15
LG GH20NS10 20X Internal SATA Black Color OEM SATA DVD WRITER (x2)
500GB Seagate Barracuda ES 7200.2 SATA 7200RPM 32Mb
3.5" Bay All-In-One Internal Card Reader, Three Face Plates
Windows Vista Home Premium x64 OEM DVD

Speedy Gonzales
31-07-2008, 12:27 PM
Umm, if its back at the shop or whatever now, I would get them to update the BIOS, if its not 1106.

As it looks like 1106 fixes video corruption. And this can make a system freeze (with that mobo).

This may have been one of the issues, you were seeing.

31-07-2008, 12:30 PM
Its not back there yet, no point till the new parts arrive.
Can you tell me how to check bios version, hopefully it can be done in windows as I cannot restart right now

In dxdiag bios is listed as Phoenix - AwardBIOS v6.00PG
Does that help?

Speedy Gonzales
31-07-2008, 12:34 PM
In XP try start / all programs / accessories / system tools / system information.

It may show under BIOS Version / date.

It does on this.

I dont know where it is in Vista, I dont use it

I wouldnt update the BIOS in Windows tho (if your BIOS isnt 1106)

31-07-2008, 12:41 PM
BIOS Version/Date Phoenix Technologies, LTD ASUS P5N-T DELUXE ACPI BIOS Revision 1001, 12/03/2008

So it does not look like it has 1106

Speedy Gonzales
31-07-2008, 12:44 PM
Correct, thats the original BIOS, but not 1106

31-07-2008, 01:20 PM
So it needs a bios update first and foremost from the looks of things.

How do I flash the bios?

31-07-2008, 01:32 PM
XP SHOULD be installed BEFORE Vista.

doubt that's any kind of issue you can install em anwywhichway you like with a small amount of fiddling round........

How do I flash the bios?

VERY carefully cause if you get it wrong PERMANENTLY dead motherboard.......

ask the shop tech to do it......

31-07-2008, 01:51 PM
OK so I need to leave that for the tech.
I am creating a email to send to him with as much information as I can get.

Anything else to add to what we have here so far?

(seems to crash a lot when I am typing, just had one, and several last night)