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View Full Version : Major Problems with Vista Home Network Printing and HP



markfowler2066
23-07-2008, 10:42 AM
Hey folks! I'm from the US but have loved my visits to your wonderful country.
My organization maintains about 1,000 pcs, most of which run XP. We recently were asked to replace a small XP-based workgroup with 3 new Vista-based HPs running Vista Home premium. Perviously there were four local, shared printers, all HP, all working perfectly over the workgroup. We then added 2 new Vista boxes, and after some bizarre, hidden software shifting by MS (HP?) we were able to get the 2 Vista boxes to share their printers with each other. All of the "normal" probs associated with XP printing to Vista and visa-versa also showed up but these have been momentarily set aside due to a much more serious problem:

When we added the 3rd, identical HP/vista Home box to the lan, it would not print to the shared printers on the other 2 vista box. We can see the networked printers, both in the "Add a printer" sw, as well as just clicking on them in the "view the local network" mode. After spending over TEN (non-billable) hours (as a policy we do NOT charge our clients for "learning curve") with hopelessly undereducated but well meaning HP help desk people, we can now print to the networked printers, but it can take as long as 20 minutes to print from the 3rd machine (typical delay is about 10 seconds with the original 2 vistas).

We were then able to get MS on the phone without paying (WOW!) and they had us swap the machines and printes around with an amazing result; any two of the Vista home machines with attached ptrs work, but adding the 3rd one always results in 10 to 20 minute network print delays. And yes, we (and MS) have thoroughly checked all lan settings, etc.

Sorry this is such a long post but this is one of the best forums on the web, and if anyone can figure this out it is you.. Your Thoughts? (and thanks in advance) M.

Poppa John
23-07-2008, 11:21 AM
Hello Mark Fowler & Welcome.

I cannot help you with your problem & do not wish to seem difficult but..,

There is a fellow countryman on here who is quite Knowledgeable with computers. As an added bonus, he speaks your version of English!!!

SurferJoe46. PJ :thumbs:

pctek
23-07-2008, 11:35 AM
Have a read of some of these:
http://help.lockergnome.com/vista/Slow-Printing-Response-Network-Vista-XP-Help-ftopict31680.html

http://forum.soft32.com/windows/Vista-Business-extremely-SLOW-ing-network-er-ftopict374726.html

markfowler2066
23-07-2008, 12:26 PM
Hey PCTEK, thanks for the leads! Have already been to several just like them, with no luck. Here is some addl info for this vista brainteaser:

Following HP's later advice, we installed the "universal HP driver" for all HP ptrs involved during sessions with HP's help desk, eliminating the "canned" print drivers for the printers buried in Vista. We now have the latest drivers, from HP, all Vista and HP updates installed, Norton ripped out and replaced with AVG, then removed AVG, turned off the Vista firewall, still have the prob.

We then tried the "fake vista out using the localport" trick, but unlike many others who have solved their probs using this, no joy. What was really interesting, however, was when we tried to create the local port to the UNC, we got a Vista security error, saying "access to this path was denied". so...

First Vista says we don't have security rights to this path, but then it allows us to print after 10 to 20 minute delay. We can see ALL of the shared files, other devices, etc on the other Vista PCs on the LAN without problem, which makes the "security access rights" error message even more problematic. We have also tried the other popular workaround of adding a user account to match on the target box, still the prob exists.

We are pretty familiar with user / group access rights in both Windows and LINUX server environments, but know almost NOTHING about how to noodle about within VISTA to see permissions at the path/file level using the CMD line.

At least one of the HP laser printers, a 4200laserjet is supposed to be certified for VISTA. The other, older HP4050 laser prints locally attached to its new VISTA host like a charm..

Again, any two of the three VISTA boxes print to networked printers flawlessly, but when we add a 3rd, it has the huge network printer delays. It's almost like it falls back to some other protocol / path / whoknows? to find its way to the printer... I am also tempted to hint at some hidden SW throttle that Microsoft has become so attracted to lately to help push buyers into upgrades, but I won't go there now...

Is there anyone out there who has 3 or more VISTA home machines on a simple workgroup LAN who is printing to 3 or more shared HP printers without problems?

We are very confused... and thanks in advance for your kind thoughts

Speedy Gonzales
23-07-2008, 12:46 PM
Disable IPv6 on the Vista computers.

Is SP1 installed on the Vista computers?

SolMiester
23-07-2008, 01:12 PM
Put a print server box on the printers and use TCP/IP printing instead of Vista Shared printing......

markfowler2066
24-07-2008, 06:29 AM
Hey Speedy: Great advise! Will kill IPV6 in a few minutes and see what happens. Also, SolMeister, good idea, except to explaining to my client why the added expense is needed when it all worked perfectly prior to the VISTA invasion... Would need 3x parallel to ENET print servers or order the HP TCP/IP interface cards for the lasers, either way we are looking at $$hundreds that teh client shouldn't have to spend. BTW, this configuration would work perfectly using Windows 3.1 for workgroups! Seems like just another step backwards when it comes to Vista...