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View Full Version : Problem insalling KB953465 and KB953432 updates



paulb
22-07-2008, 10:18 PM
Hi
My automatic updates has downloaded the KB953465 and KB953432 updates (both for Outlook 2003) but these fail to install. I've downloaded both manually and tried to install as well but no luck. Help please!
I'm using Windows XP SP3 and have Microsoft Office 2003 installed.
Thanks
Paul

Speedy Gonzales
22-07-2008, 10:23 PM
If a previous version of the junk email filter is installed, (KB 953465) uninstall it first

I found this out too with Office 07, the latest version wont install if a previous version is installed.

Altho, I dont bother with the junk email filter now.

What Service pack is installed for Office?? As you need SP3 for Office 03, before KB 953432 will install. According to the MS site

paulb
23-07-2008, 05:15 PM
Hi
I have Office 2007 SP3 installed.
Thanks for the help but any other suggestions welcomed.

Speedy Gonzales
23-07-2008, 05:20 PM
You mean Office 03 SP3. Office 07 doesnt have SP3 only SP1

Did you uninstall the previous version of junk email filter, if its installed?

Look in event viewer see what the error says under MS Office sessions