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Lanicarl
10-03-2008, 07:30 PM
I`m new to the forum and I hope someone can help me with a small problem.
I have a second computer which has nortons security 2007 installed and when downloading updates most install however Security software update which includes cmmon client and intrusion prevention signatures won`t complete.
A box comes up with" windows XP 5.1 2600 service pack 2.Common client core 104.0.14.Could not find installation path for at least one componant"
Nortons support tells me that error LU1846 or sometimes LU1812 has occured.I have uploaded the appropriate hot fixes and run them to no avail.
I am left wondering is this a XP software problem or a nortons problem.I have 6 mon. left to run on my sub. and then I plan to ditch it and try another antivirus program.
XP Professional version 2002 SP2.

stormdragon
10-03-2008, 07:38 PM
Welcome to PressF1

It's probably a Norton problem.

Ditch Norton sooner rather then later.

I used to use Norton's on one of my computers it was always having updating problems its often a lengthy process to fix or a matter of just waiting for an update of the update.

I now use Avast Free (http://www.avast.com/eng/avast_4_home.html) its much easier, requires less resources and does a better job. If you're willing to pay then NOD32 (http://www.nod32.co.nz/) is currently the best on the market

gary67
10-03-2008, 07:38 PM
Welcome to PF1 Lanicarl, most people here will tell you to just ditch Norton's although one or two will not, the general consensus is to swap to NOD32.

nofam
10-03-2008, 07:42 PM
Hi Lanicarl - Welcome to PressF1 :)

Have you tried uninstalling NIS 2007 and re-installing to see if that fixes the issue?

Do you have any other Anti-virus software installed as well?

I'd suggest you download the Norton Removal Tool, run it to remove all of the Norton components, and re-install.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716240739?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

If this doesn't work, you may want to consider ditching it now, rather than in 6 months - Eset NOD32 and Kaspersky Internet Security 7 would both be great replacements!! :thumbs:

pctek
10-03-2008, 08:29 PM
I hope someone can help me with a small problem.
I have a second computer which has nortons security 2007 installed

A fairly large problem IMHO.

Remove it, it will do wonders to your PCs speed as well as curing all sorts of other problems.

Safari
10-03-2008, 08:39 PM
This is why Norton is so widely used.

http://www.stuff.co.nz/4433364a28.html

Consumers have come to expect that new computers will come with at least three months free use of security software from market leader Symantec or its closest rival McAfee, but what may not be obvious is that the software firms will have paid the PC maker to have the software installed.

wainuitech
10-03-2008, 08:44 PM
MANY tech's LOVE Norton's - brings in plenty of work to fix damaged and corrupted Operating systems.

From that article posted above
PC manufacturers are not interested in taking support calls from customers about security products

Should read Big name Manufactures are not interested-----

Enough said eh!

PS: Welcome to Press F1 Lanicarl.

zcc
10-03-2008, 09:10 PM
stormdragon has it right.

I had no amount of issues re downloads/updates/crap from nortons and now can say I have been in remission now for 2 years plus.

That doesn't help you, but you could spend days on this and get no where as I have in the past on XP, so drop it now and be FREEEEEEEE!!!!!!!!!!

Lanicarl
12-03-2008, 09:51 AM
Thanks you guys for the advice.Tried Nofam`s suggestion of reinstalling but Nortons no longer have 2007 on their download list[mine was a downloaded copy]so they tried to sell me 2008 with a credit for the 166 days left on 2007.
The support guy got a bit bolshie when I said that I only wanted it for the remaining 166 days and as he couldn`t say if the initial problem would not reoccur I told him to forget it.Deleted 2007 and brought and installed Eset Smart Security last night.So far so good.
Thanks Guys.

wainuitech
12-03-2008, 12:11 PM
Bet the PC is a bit faster ;) Have a look atThis posting (http://pressf1.pcworld.co.nz/showthread.php?t=87883&page=2) I have put some instructions on Setting up Nod32 AV - this does apply to Smart Security as well. Posts 12 & 16.

bevy121
12-03-2008, 12:17 PM
Make sure to get the Norton Removal Tool (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716240739?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid) and run it!

Nortons leaves lots af crap behind if you only use the uninstaller in the software

Thats why Norton had to make a stand alone removal tool as well :rolleyes: :groan:


And CCleaner in my sig would probably be a good move after that, just to clean all the other build ups - if you havent used anything to clean up your comp previously, I would very much advise it

mzee
12-03-2008, 06:33 PM
My two pet hates, Norton & Adobe. They both tend to be bloated and expensive.

I use 'Avast' anti virus, its free & completely automatic. I used to have AVG which is good but 'Avast' is better on the updates.

OS is Windows XP pro, but also works on ME.