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gary67
16-02-2008, 05:34 PM
Hi

on my Wife's computer the update for MS Office 2003 pro, update service pack 3 has downloaded but will not install.

I wish to delete it but where do they download to as I can't find it anywhere and it does not show in add remove programs.

The computer will not shut down without trying to install it which takes at least half an hour each night which is very annoying.

Thanks

Speedy Gonzales
16-02-2008, 05:41 PM
It might be in one of the folders here

C:\WINDOWS\SoftwareDistribution

If you tried to install it from the Windowsupdate site.

Did you download it manually, then install it, or go to the WU site?

gary67
16-02-2008, 06:18 PM
It came through on the WU automatically.

Speedy Gonzales
16-02-2008, 06:23 PM
If youre on broadband get it manually then install it (http://www.microsoft.com/downloads/details.aspx?FamilyID=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en)

If youre not on broadband, thats probably why its stuck.

Disable automatically update and change it to notify me.

Go through the folder I posted previously.

gary67
16-02-2008, 06:55 PM
I found a text file with all the updates in and it said SP3 failed, cannot find the update in Software distribution. will carry on tomorrow gotta go now thanks for your input

Speedy Gonzales
16-02-2008, 06:56 PM
I found a text file with all the updates in and it said SP3 failed, cannot find the update in Software distribution. will carry on tomorrow gotta go now thanks for your input

What error code appears in the text file?? That will tell us why it failed

gary67
17-02-2008, 08:41 AM
Thanks Speedy, it seems to have sorted itself out this morning finally after 2 weeks of being annoying.

Speedy Gonzales
17-02-2008, 09:54 AM
Cool!