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NZHawk
18-01-2008, 02:05 PM
Compaq Presario 700AP notebook
WinXP Home - SPII + all necessary updates
Mobile AMD 946Mhz, 368Mb ram, 80Gb hard drive

- new hard drive
- fresh install - used the recover CD's
- ram test ok
- tried system restore to several back dates, no success

every boot reflects a error:
"Windows - Registery Recovery
One of the files containing the system's Registry data had to be recovered by use of a log or alternate copy. The recovery was successful."

Only other symptoms: when the computer was doing updates it froze, it would need to be rebooted to set right.

any suggestions on how to correct the error

wratterus
18-01-2008, 02:11 PM
I'd be doing a chkdsk /r and a hard drive diagnostic, and checking for viruses/spyware. Do you have an up to date anti virus software installed?

Open up a command prompt (start/run, type in "cmd")

Type in chkdsk /r and hit enter.

PC will reboot, and run the chkdsk on startup.

Find out the brand of your hard drive, look in the BIOS or pull it out of the lappy. If you give me the serial number I can tell you the brand.

Download the ultimate boot cd (http://www.ultimatebootcd.com/download.html), and burn the .iso to a cd, boot off the cd and run the hard drive tool for your brand of hard drive,

NZHawk
18-01-2008, 02:14 PM
On it way---------------
spankin new hard drive - didn't think it needed it but willing to give it a try.

wratterus
18-01-2008, 02:22 PM
Hmm, new hard drive shouldn't be an issue, but might pay to check anyway? Up to you. Did you see the question about anti virus software above?

Also, in the run box, type

sfc /scannow

(copy and paste that in to the run box and press enter)

That will check the protected system files are in good order.

NZHawk
18-01-2008, 02:26 PM
I'd be doing a chkdsk /r and a hard drive diagnostic, and checking for viruses/spyware. Do you have an up to date anti virus software installed?
--Yes
Open up a command prompt (start/run, type in "cmd")

Type in chkdsk /r and hit enter.

PC will reboot, and run the chkdsk on startup.
-- running right now

Find out the brand of your hard drive, look in the BIOS or pull it out of the lappy. If you give me the serial number I can tell you the brand.
--Seagate

Download the ultimate boot cd (http://www.ultimatebootcd.com/download.html), and burn the .iso to a cd, boot off the cd and run the hard drive tool for your brand of hard drive,
--will check drive with Seagate Diagnostics tool

Speedy Gonzales
18-01-2008, 02:29 PM
Look in event viewer for the error under system or application.

And see what the event ID is, then click on the link it gives you.

See if anything comes up

wratterus
18-01-2008, 02:33 PM
Cool...good luck, As Speedy said have a look in the event logs and see if there's any errors there.

Another thing to try after the stuff you've got to do already, :p open msconfig, (start, run) go to the startup tab and disable everything, go to the services tab, hide the microsoft services and disable everything there again. See if that error still comes up when you reboot, that will track down if it's a 'windows' (or hardware) error, of if an item of software thats installed is causing it.

You can just jump back in there are re-enable everything once you've figured out if thats the problem or not.

NZHawk
18-01-2008, 02:34 PM
Will check the event viewer after the hdd test.
Thanks

Speedy Gonzales
18-01-2008, 02:46 PM
Some sites say that error may mean a corrupted file, some say use a registry cleaner (use something like ccleaner's registry option).

Delete whatever comes up. See if that fixes it.

And not a good idea disabling services thru msconfig. Disable it in services. IF you know what you're doing and disabling.

NZHawk
18-01-2008, 02:58 PM
Thanks again,
sfc /scannow -- already did that - no change

The chkdsk /r just now finished starting the Seagate hdd diagnostics.

The will follow up on the other recommendations.

Cheers

wratterus
18-01-2008, 02:58 PM
And not a good idea disabling services thru msconfig. Disable it in services. IF you know what you're doing and disabling.


I said not to disable M$ services, and it's just a temporary thing. It's a very quick and harmless way of narrowing down the problem. :rolleyes:

NZHawk
18-01-2008, 03:41 PM
Seagate hdd test: ok
Now onto the others

NZHawk
18-01-2008, 04:55 PM
I have viewed the event logs & yes there were some errors / warnings, but to be honest they speak jibberish to me.

I ran RegHealer & CCleaner: removed what they found - no change - the error still comes up.

turned off all start up programs - no change - still get the error.

Could the problem be with the restore CD's.
Would you recommend a reformat / reinstall using WinXP cd & install the drivers as needed?

Speedy Gonzales
18-01-2008, 06:18 PM
I have viewed the event logs & yes there were some errors / warnings, but to be honest they speak jibberish to me.

So what are the errors / event ids?

NZHawk
20-01-2008, 03:03 PM
Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 19/01/2008
Time: 1:56:50 p.m.
User: NT AUTHORITY\SYSTEM
Computer: YOUR-GA8G2HE1F3
Description:
Windows saved user YOUR-GA8G2HE1F3\Laurie registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.




Event Type: Warning
Event Source: EventSystem
Event Category: (52)
Event ID: 4354
Date: 17/01/2008
Time: 5:22:10 a.m.
User: N/A
Computer: YOUR-GA8G2HE1F3
Description:
The COM+ Event System failed to fire the StartShell method on subscription {A5978620-5B3F-F1D1-8ED2-00FA0035B753}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}. The subscriber returned HRESULT 80004001.


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 17/01/2008
Time: 5:37:02 p.m.
User: YOUR-GA8G2HE1F3\Laurie
Computer: YOUR-GA8G2HE1F3
Description:
The server {204810B9-73B2-11D4-BF42-00B0D0118B56} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.




Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 34
Date: 19/01/2008
Time: 3:54:20 p.m.
User: N/A
Computer: YOUR-GA8G2HE1F3
Description:
The time service has detected that the system time needs to be changed by -86391 seconds. The time service will not change the system time by more than -54000 seconds. Verify that your time and time zone are correct, and that the time source time.windows.com (ntp.m|0x1|192.168.1.16:123->207.46.197.32:123) is working properly.

Speedy Gonzales
20-01-2008, 03:15 PM
The 2nd log looks like it has something to do with Windows / MSN Messenger, its out of date. As stated here (http://support.microsoft.com/kb/319590)

Update it.

The 4th log sounds like your clock or the date/time in the BIOS is wrong. Correct it. Change the server (dbl click on the clock in the taskbar / internet time.

Try this server: ntp.cs.mu.oz.au (type it in).

The first log, get this and install it (http://www.microsoft.com/downloads/details.aspx?FamilyID=1b286e6d-8912-4e18-b570-42470e2f3582&DisplayLang=en)

The 3rd log click on the bottom where it says:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

It may give you links to a fix. Does the control panel open??

NZHawk
20-01-2008, 03:43 PM
Yes the control panel opens.
Applying other fixes
and downloading & installing windows updates

NZHawk
20-01-2008, 04:24 PM
That's it --- I am throwing in the towel.
I am going to reformat & reinstall from WinXp cd (not the restore cd)

Many thanks to all who have helped, especially Speedy Gonzales.

Fingers crossed a fresh install from a different source will give a happy laptop!