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theother1
26-11-2007, 04:15 PM
Hi PF1ers
returned from a week on holiday, great tan and raring to get back intothe last 4 weeks work before Christmas. Logged on to my Lappie (Asus 2500h XP pro sp2) downloaded approx 70 emails to my Outlook Express and Outlook email accounts updated a few bits of Software from CD and then BSOD!!!!!!
Tried reboot, loaded ok, did a bit of work then BSOD!!!!!!!!!!!!!!!!!
Reboot allowed disk checker to run corrected "serious problem" sent error report to MS. did a little work then , you guessed it, BSOD!#***&^^^###%* .
Computer goes through the startup/disccheck all ok - then crashes.
What to do people? the BSOD message doesn't stay up long enough for me to see what it says.

theother1
26-11-2007, 04:26 PM
Have tried starting in safe but it stops at a screen full of sys32 info which says;
Multi(0)disk(0)partition(2)\windows\system32\drive rs\1394bus.sys
followed by a bunch of other lines the same with different last bit

please tell me that it is not the HD

Speedy Gonzales
26-11-2007, 04:34 PM
That 1394bus.sys file is for firewire.

qazwsxokmijn
26-11-2007, 04:38 PM
You said you updated bits of software from a CD....what was it?

wainuitech
26-11-2007, 04:57 PM
Try starting the Lappy and keep hitting F8 on startup, you want the Black screen with white writing, using the arrow keys move to " last known Good Configeration" see if it boots normally.

Sounds like a driver update has made a muck up some place.


please tell me that it is not the HD

Okay - Its not the hard drive:p

theother1
26-11-2007, 05:52 PM
thanks wainui
Managed to get it to startup after a disk scan and a change of some config on the disk ran Spybot and Adaware and deleted a bunch of Gremlins and it has been stable for the last 90mins. I didn't think it was the HD however I was worried it might have been becoming unstable.:thumbs:

theother1
27-11-2007, 03:56 PM
Hi People
The BSOD problem has returned however I have run Chkdsk and will post the result here for the experts to advise me. (if I can remember how).

Here is the link http://www.imagef1.net.nz/files/windows_chkdsk.bmp

Speedy Gonzales
27-11-2007, 04:06 PM
Dont think that'll crash the system.

But you can go to c:\windows\prefetch. Delete whats in there.

Or add that folder in ccleaner (options / include).

Wont hurt it.

Disable system restore and renable it.

You may have to reboot.

And use ccleaner to remove everything else.

wainuitech
27-11-2007, 04:08 PM
Try running chkdsk out of windows, it works better, to do this go to "my Computer> right click the HD>properties>Tools Tab> Check Now button> tick Both Boxes> agree to any promps> it will say it needs to run on next reboot say yes> reboot PC and it will start to run chkdsk

See if that fixes the problem as the report does say it has faults and cant fix, this is normally because windows is running.

bevy121
27-11-2007, 04:16 PM
When posting an image on the web, much better to save it as a gif rather than a bmap - if someone on dialup tries to open that one it'll take about 8 1/2 minutes to load!! LOL

theother1
27-11-2007, 05:53 PM
Thanks for the tips guys

theother1
27-11-2007, 06:10 PM
Have done as you suggest Wainui and it hasn't crashed as yet but when I tried to send an error report to MS got this error message
http://www.imagef1.net.nz/files/error_message.jpg
Thanks for your help, also made sure to poost this as a JPG, Bevy.

Speedy Gonzales
27-11-2007, 06:16 PM
That link has most probably moved or doesnt exist.

wainuitech
27-11-2007, 06:44 PM
If you can get the thing to run long enough click Start/run Type in eventvwr look under the application and system logs , there should be an error messages, look for one(s) that happen the time of the BSOD / crash - post back the complete event message - lets see whats causing it.

Ignore the error reports they are a waste of time. ( usually)

motorbyclist
27-11-2007, 09:14 PM
I tried to send an error report to MS got this error message

microsoft receives 50GB of error report data daily, so don't expect anyone to read them, and ultimately don't bother sending them


Hi PF1ers
returned from a week on holiday, great tan and raring to get back intothe last 4 weeks work before Christmas. Logged on to my Lappie (Asus 2500h XP pro sp2) downloaded approx 70 emails to my Outlook Express and Outlook email accounts updated a few bits of Software from CD and then BSOD!!!!!!
Tried reboot, loaded ok, did a bit of work then BSOD!!!!!!!!!!!!!!!!!
Reboot allowed disk checker to run corrected "serious problem" sent error report to MS. did a little work then , you guessed it, BSOD!#***&^^^###%* .
Computer goes through the startup/disccheck all ok - then crashes.
What to do people? the BSOD message doesn't stay up long enough for me to see what it says.

now, assuming that your lappy didn't update it's antivirus over the week you were on holiday, and that it never got to update before you downloaded 70 emails, I have to ask, have you updated/run your antivirus software at any point? probably not the problem, but it pays to check:thumbs:

theother1
27-11-2007, 11:08 PM
Thks Mbcyclist,
Yes updated AV before downloading emails (I think????) but maybe not:( anyway I have started it running twice since doing chkdsk and it hasn't crashed. Will do that thing that Wainui suggested and post back.
For those of you who are old enough to be interested, Just got back from Crosby, Stills and Nash at the Westpac Trust centre. Still rocking. Went back stage and met Graham Nash. Big night.
http://www.imagef1.net.nz/files/Clipboard01.jpg
http://www.imagef1.net.nz/files/event_2.jpg
http://www.imagef1.net.nz/files/event_3.jpg

Speedy Gonzales
27-11-2007, 11:22 PM
This (http://support.microsoft.com/kb/317541)

MAY fix the event id: 8 error

CAUSE
This behavior can occur if the Update Root Certificates component is turned on and the computer cannot connect to the Windows Update server on the Internet.

The Update Root Certificates component automatically updates trusted root-certificate authorities from the Microsoft Update server at regular intervals.


RESOLUTION

To resolve this behavior, you must connect to the Internet or turn off the Update Root Certificates component. To turn off the Update Root Certificates component, follow these steps:

1. In Control Panel, double-click Add/Remove Programs.
2. Click Add/Remove Windows Components.
3. Click to clear the Update Root Certificates check box, and then continue with the Windows Components Wizard.

It looks like indexing maybe corrupted

Go to control panel / admin tools / services / indexing service. Disable it, (altho this doesnt have to be on anyway).

Reboot. Put it back on manual.This may fix event id: 4126 and maybe 4124. (If 4126 appears again in event viewer, disable Indexing service for good).

System error 1003 maybe a corrupted driver.

WHAT was the last thing u installed in the way of drivers?

Right mouse on my computer / advanced / startup and recovery. Untick automatically restart. If this isnt unticked already.

And when it crashes again, this may show the name of a file or driver.

If it does, tell us what it says.

After u do the above right mouse on application and system, in event viewer.

Select clear all events for both. So, you can see what's crashing. If it crashes again.

theother1
28-11-2007, 11:09 AM
Further developements
"DRIVER-IRQL-NOT-LESS-OR-EQUAL
sTOP:0X000000D1(0X104C1A65,0X00000002,0X0000001,0X F73ECFOF)
NDIS.SYS-ADDRESS F73ECFOF base at F73D4000,DATE STAMP 41107EC3"

"WINDOWS\INTERNET LOGS\fwpktlog.txt corrupt"
WINDOWS\Internet logs\fwdbglog.txt corrupt"

any thoughts guys
I did all the other stuff that speedy suggetsed. Thanks

Speedy Gonzales
28-11-2007, 11:22 AM
Ndis.sys has something to do with the network.

I would uninstall the Network card drivers. Download the drivers from the site, for this PC.

Then reinstall them.

According to this thread (http://forums.pcworld.co.nz/archive/index.php/t-48080.html)

These maybe the drivers (http://dlsvr01.asus.com/pub/ASUS/nb/A2H/LAN_ME_XP_2K_041203.zip)

10.6 mb. Unzip it first

bevy121
28-11-2007, 01:28 PM
Could be prudent to check your ram just to make sure its not that.
Grab memtest and put it on floppy/CD and boot from that to perform test.
Run it for a while and see if you get any errors

theother1
29-11-2007, 06:43 PM
Well guys
You succesfully identified where the problem lay (lies). I began to suspect that it had to do with the wireless network at the office as the only time it crashes is in the office. However, having downloaded the new drivers the quickload key for internet explorer still doesn't work. . still havent deleted any files so I am unsure whether the problem is fixed.
I reitterate that the problem only occurs in the office and I am at a loss to what to do to fix it as I can't get on the internet in the office.

Any help greatly appreciated

Speedy Gonzales
29-11-2007, 06:58 PM
So, its not crashing now tho??

And the only thing that doesnt work now, is the quickload (whatever that is)

Is this like a utility for the keyboard, for like shortcuts/commands for programs?

Umm if its the wireless that the prob the file I gave was for the LAN.

Might pay to get the wireless drivers as well (http://dlsvr01.asus.com/pub/ASUS/nb/A2H/WLAN_Eng_XP_2K_041006.zip)

theother1
29-11-2007, 07:12 PM
No, it doesn't crash when I am out of the office. It is obviously an compatibility issue with the office wireless network. Just a thought, but if I connected with a cable would the same problems arise?
I haven't deleted any drivers as yet as I was concerned about being able to connect to the net.

wainuitech
29-11-2007, 07:18 PM
No, it doesn't crash when I am out of the office. It is obviously an compatibility issue with the office wireless network. Just a thought, but if I connected with a cable would the same problems arise?
I haven't deleted any drivers as yet as I was concerned about being able to connect to the net.

Only one way to find out - try it, may just be something in the wireless - thats part of fault finding - narrow down possible causes.

Speedy Gonzales
29-11-2007, 07:25 PM
So, if this is in an office, why are you fixing it?

theother1
29-11-2007, 07:46 PM
So, if this is in an office, why are you fixing it?

I don't understand your question speedy. It is my own computer which I use for work purposes. I suspect you mean "why am I fixing it, as opposed to someone else doing it?"
We are independent contracters and there is no IT department to get to fix it.

Speedy Gonzales
29-11-2007, 07:49 PM
Thats ok I thought it was a work computer (not your own)

theother1
29-11-2007, 07:58 PM
yes speedy thought that is what you meant but some times it is hard to understand the emphasis from the simple text.
God, I wish I could give it to someone. You might recall I had huge problems with the PC that was on my desk (company supplied) I finally managed to get this one up and playing happily with the others and after a week away it decide to spit the dummy. As far as I know there have been no changes to the network, but who knows?

theother1
04-12-2007, 04:25 PM
I wish I could say that this problem was fixed guys, however.
Speedy, I tied the link you gave me for drivers http://dlsvr01.asus.com/pub/ASUS/nb/A2H/WLAN_Eng_XP_2K_041006.zip I am afraid nothing happened. IE loaded up and looked for it but nothing appeared.

It seems the problem is with NDIS.sys however I don't understand how I can fix it.
The ASUS site has changed since that old post and I can't find the drivers for the quick load keys anymore.

The W/L Lan download is for a control centre which as far as I can see doesn't actually do anything.
Any help gratefully received.

theother1
10-12-2007, 07:01 AM
Hello again
The problem hasn't gone away so I thought someone might be able to tell me something from the Hijackthis log.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:40:12 a.m., on 10/12/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\sistray.EXE
C:\WINDOWS\system32\khooker.exe
C:\WINDOWS\ATK0100\Hcontrol.exe
C:\WINDOWS\System32\fast.exe
C:\WINDOWS\System32\taskswitch.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\ASWLSVC.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\ASWL2K.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\System32\Fast.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\System32\RoamMgr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\WINDOWS\ATK0100\ATKOSD.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Admin\Desktop\Hijack this\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = 192.168.0.100
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\sw g.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [DNS7reminder] "C:\Program Files\ScanSoft\NaturallySpeaking8\Program\ereg.exe" -r "C:\Program Files\ScanSoft\NaturallySpeaking8\Program\ereg.ini"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [SSBkgdUpdate] C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe -Embedding -boot
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\system32\sistray.EXE
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\system32\khooker.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] c:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [Power_Gear] C:\Progra~1\ASUS\Power4 Gear\BatteryLife.exe 1
O4 - HKLM\..\Run: [Hcontrol] C:\WINDOWS\ATK0100\Hcontrol.exe
O4 - HKLM\..\Run: [FastUser] C:\WINDOWS\System32\fast.exe
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: eBay - Homepage - {EF79EAC5-3452-4E02-B8BD-BA4C89F1AC7A} - C:\Program Files\IrfanView\Ebay\Ebay.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.asus.com.tw
O16 - DPF: {0D41B8C5-2599-4893-8183-00195EC8D5F9} (asusTek_sysctrl Class) - http://support.asus.com/common/asusTek_sys_ctrl.cab
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1167871746765
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://floridakeysmedia.tv/axiscam/Codebase/AxisCamControl.ocx
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/2,0,0,4482/mcfscan.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASWLSVC - Unknown owner - C:\WINDOWS\system32\ASWLSVC.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Macromedia - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - c:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: RoamMgr - Intel Corporation - C:\WINDOWS\System32\RoamMgr.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe

--
End of file - 8664 bytes

Speedy Gonzales
10-12-2007, 07:56 AM
Looks ok to me but tick these entries then tick fix checked.

Close browser/s. Put hijackthis in its own folder first

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"

O4 - HKLM\..\Run: [SSBkgdUpdate] C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe -Embedding -boot

O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE

Uninstall all versions of Java. Latest version is in my sig.

I think we've tried everything else. The only other thing you can try is disable the onboard network adapter and buy a separate adapter. See if still crashes. It maybe damaged

Or if its still under warranty take it back.

theother1
10-12-2007, 03:23 PM
Thanks Speedy
Please remind me, where do I go to delete those entries?

Speedy Gonzales
10-12-2007, 03:34 PM
In hijackthis after you run it and click on scan the system and save a log.

Tick the previous entries. Then tick fix checked.

theother1
14-12-2007, 09:14 AM
Thanks Speedy, I was just having a senior moment.
I have done all that and subsequently think I may have isolated the problem further.
I am currently using the computer on the network, but without Outlook running, and it hasn't crashed yet. I will start up Outlook in a moment and see what happens.
Thanks for your help with this. I suspect that I may have to reload Outlook. I think it is on the MS office disc, is that correct?:thumbs:

Speedy Gonzales
14-12-2007, 09:18 AM
Yup Outlook is on the MS Office cd. As its part of Office, not Windows.

theother1
16-12-2007, 09:35 PM
Ok. Latest is Zonealarm is blocking internet access to 203.96.152.4 which is named Rachel.paradise.net.nz. the file is in my temporary internet folders but when I open that file there is nothing there of that name. Is this a bit of malware? and how do I get rid of it?
Thanks
Guys

bevy121
16-12-2007, 10:48 PM
Is your ISP paradise ?
Thats just one of their dns servers.

Paradise Access Info (http://www2.paradise.net.nz/access.html?sm=0&)

theother1
17-12-2007, 09:44 AM
Hmmmmmn! So why would it suddenly be popping up in a ZoneAlarm warning when I start up the computer. and yes I am a paradise subscriber.