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Chilling_Silence
20-11-2007, 02:15 PM
Long story cut short
Bought a 3Com wireless ADSL Router for my cousin
Configured it all correctly, its powering on fine, username / pwd are fine, adsl light is shining on the front of it but not the "online" light (Coz its not getting an IP, only the adsl signal im guessing)
Rang Xtra (His ISP, not mine) and double-checked ALL the settings
Did a factory reset and its still not working after Ive re-set it up.

So its 'connecting' to the exchange but just not getting an IP from what I can gather...
And yes, double-checked the username / password format etc, its all fine :)

Any ideas what may be causing it?

linw
21-11-2007, 09:25 AM
I had a similar problem a few weeks ago on a client's site. The modem had been working fine for months then it stopped. ADSL but no authentication. XTRA were saying the problem wasn't at their end but after pushing it up the food chain, and some delay, they did sort it out. Don't know what the problem was - just relieved it was fixed.

As an aside, don't you hate the standard 'reset to factory' advice? This now means that, for a previously working system, you add several new setup error possibilities that weren't there before!

Sorry my reply is not of much direct help but I wish you good luck.

Chilling_Silence
21-11-2007, 05:16 PM
Getting him to bring it over to my place tonight, we shall soon sort what the issue is Im sure!

Thanks for your reply, its nice to know that all hope is not lost :D

stu161204
21-11-2007, 06:30 PM
Have you/he manual entered Xtra DNS servers?