View Full Version : Sync Pocket PC to Laptop - Outlook

06-11-2007, 07:05 AM
Our daughter who lives in Hongkong has sent the following email requesting help.

am trying to sync my pocket pc that is about 5 years old to my laptop to use for work. With the pocket pc there is an installation disc for outlook 2000 (and also says 'pocketpc 2002 prem w/outlook 2000' on it). When I try to install I get an error message - error 1402. Set up cannot open the registry key. HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURR ENTVERSION\RUN\OPTIONALCOMPONENTS\IMAIL

She is using XP SP2 on her laptop - don't know what on her Pocket PC.
She has looked on the internet for an answer to her problem but can't find the answer. Can anyone help please?

06-11-2007, 10:53 AM

"Verify that you have sufficient permissions to access the registry". Even though you are logged on as the Administrator, or a user with administrative permissions, it is often the case that the Administrator etc., for some unknown reason is not listed in the relevant registry key location.

How To Reset Security Settings Back to the Defaults

How to use an Office XP Setup log file to troubleshoot Setup problems in Office XP


She could download more up to date sync software:


06-11-2007, 11:57 AM
Make sure she has Active Sync 4.5 or newer (or even a 4.6 beta if there is one)

06-11-2007, 06:42 PM
Thanks for your replies PCTEK and Beeswax. I have emailed our daughter with your suggestions, plus a link to PC World forum - and await her reply.

08-11-2007, 02:27 PM
Our daughter has emailed back :
Thanks - no idea still
Have downloaded up to date software, but that is not the problem. Can't do the other suggestions as it is for ME or before, and I can't follow the prompts they say as they are not available.
I can't update my itunes either, with a similar error - that I need to verify with the administrator to amend anything - but I am the administrator ...
Very confusing - and I know it'll be something really easy also!
Has anyone any other suggestions please?

Speedy Gonzales
08-11-2007, 02:50 PM
Try what it says here (http://www.winway.com/Main3/support/Resume/Install/Error1402.aspx)

For XP.

Her prob will be something similar to this (http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=pl&cc=pl&dlc=pl&product=421635&docname=c00037600)

08-11-2007, 02:50 PM
5 years is a long time in technology, she might want to update her little pocket PC with something that is newer and much easier to use. I would imagine that she could pick up a Blackberry, eMate, HP iPaq, RIM or iPhone for $299 $399 US (depending on brand) which would save her a LOT of frustration.
Just a thought.

Did she originally have WinME when she bought the pocket PC?

08-11-2007, 06:13 PM
Thanks Speedy and Winmacguy, I have sent both options to her and will let you know if she has been able to solve the problem. I agree that a new PDA would be MUCH easier - but we will see!

09-11-2007, 07:13 AM
Update: Daughter agrees that buying a new PDA would be much easier and save lots of hassle. Thanks very much for all your advice. Much appreciated.