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View Full Version : Xtra-Yahoo disgruntlement



ITchy
11-10-2007, 10:15 AM
Hi all. This is my first post so sorry if this topic is being discussed at length elsewhere. Perhaps some kind person might redirect me if there's a large thread about the subject of Xtra and their new Yahoo arrangement.

I'm a 20-year pc tech who's finally had it up to here with Xtra, so I'm curious to know what members are saying about alternative ISPs.

Cheers

bob_doe_nz
11-10-2007, 10:38 AM
Most of us have switched to Xnet :cool:

wratterus
11-10-2007, 10:47 AM
Xnet seems to get a very good thumbs up from a lot of the members on this forum. I was with KOL, but changed to Orcon (bigger data cap). I found both of those ISPs to be really good for speeds, and great customer support. You can call, and 5 mins later your talking to a kiwi. Much much better that xtra. I think Telstra is quite good too, although I havn't had much first hand experience with them.

stu161204
11-10-2007, 10:48 AM
Welcome to PressF1 ITchy :)

SolMiester
11-10-2007, 10:50 AM
I would change if I could......I need xtra so I can authenticate to Telecom RADIUS servers for work access to our PON!.......
When we migrate to One Office however...........

andrew93
11-10-2007, 10:57 AM
I changed to ICONZ but beware with Xtra that they will charge you for the full month from when you change. On my last bill from Telecom, there was a full months charge for Xtra even though I switched 7 days into the month. My advice is to change as late in the billing month as you can because you will get boned. When I rang xtra for a credit they put me on to some monkey in Manila who kept quoting the T&C so I told him what I really thought of NZ companies exporting jobs, hung up before he could reply and then rang Telecom and asked if they still wanted my business. They arranged a credit to keep my business. It isn't big bucks - just the principle. Xtra call centre staff = monkeys. Change but leave it till later in your billing cycle.

bk T
11-10-2007, 01:13 PM
... Xtra call centre staff = monkeys.

Fully agree with you. Called Xtra's helpdesk the other day and after about 20 min., someone from India with a very strong Indian accent attended to me , but I found it extreamely difficult to understand him. I then requested to speak to someone local (NZ) but was told that he can't do it; and suggested me to hang up and phone again!

Telecom has been spending toooooo muuuuch money on their top Executives who are doing next to nothing and far, far tooo little on those ordinary staff and equipment.

kahawai chaser
11-10-2007, 02:44 PM
Yeah I switched from Xtra to KOL (Cheaper for dialup), as I found Xtra a bit cumbersome for help calls. But I retained my Xtra email account, because they may bring in enhancements or improvements in the future...

winmacguy
11-10-2007, 02:58 PM
Orcon user with no problems getting emails.

drcspy
11-10-2007, 03:02 PM
Telecom has been spending toooooo muuuuch money on their top Executives

yeh the latest one has a salary 'package' which adds to approx $5 million.....

that's just damn ridiculous !

pctek
11-10-2007, 03:54 PM
I'm a 20-year pc tech who's finally had it up to here with Xtra, s

What - it took you THIS long??

bk T
11-10-2007, 05:24 PM
... But I retained my Xtra email account, because they may bring in enhancements or improvements in the future...


I'm considering to follow your decision. BTW, how much do you have to pay Telecom in order to keep your email account?

robbyp
11-10-2007, 05:29 PM
I'm considering to follow your decision. BTW, how much do you have to pay Telecom in order to keep your email account?

They charge $5 per month for an @xtra.co.nz email account and 2 hours of dial up. Actually I think you now get more xtra email acounts with the new bubble system for that $5. You do also get the free pro flicker account which is worth a bit of money.

royaloaks
11-10-2007, 08:46 PM
I switched from Xtra to Orcon. Xtra wanted all sorts of charges for me to pay because I was breaking the contract. I told them that they had broken the contract, They were the ones who would not talk to me for a week, they were the ones that had allowed my e-mail box to fill with rubbish ( penis enlargement, Viagra etc) but I said if you insist I pay, lets go to the small claims court and let a referee sort out who is right. They wiped all charges! Not a good company. Life is now GOOD! PS: My speed went from 1,650 with Xtra to 4,000 with Orcon

ITchy
11-10-2007, 11:22 PM
Thanks folks, very interesting comments. XNet certainly looks attractive; the 10gb plan (Fullspeed down, 128K up) is 44.38, with monthly credit for unused data.

So add $5 for Xtra email and it's around $10 cheaper than the same plan with Xtra.

And with the bonus of a kiwi helpdesk and no more Yahoo b******t (I'd rather have leprosy than any involvement with Yahoo), it's irresistible :p

ITchy
27-12-2007, 05:22 PM
Update: Finally did it. Xtra gets dumped just as soon as XNet can schedule the changeover (quaintly entitled the 'churn'), ie, in 3 or so business days.

Apart from the reduced cost (My plan will be highspeed DOWN, 128K UP, with a base price of 33.95 and $1\GB after that; around $12-$14 less than I pay now), XNet is taking care of the Xtra-chop\transfer, and the cost of maintaining my seven or so Xtra email addies (1 main, 5 aliases and another mailbox) shouldn't exceed $3 -$4.

Whoooee! - Christmas CAN be full of good cheer :-)

robbyp
27-12-2007, 08:15 PM
Update: Finally did it. Xtra gets dumped just as soon as XNet can schedule the changeover (quaintly entitled the 'churn'), ie, in 3 or so business days.

Apart from the reduced cost (My plan will be highspeed DOWN, 128K UP, with a base price of 33.95 and $1\GB after that; around $12-$14 less than I pay now), XNet is taking care of the Xtra-chop\transfer, and the cost of maintaining my seven or so Xtra email addies (1 main, 5 aliases and another mailbox) shouldn't exceed $3 -$4.

Whoooee! - Christmas CAN be full of good cheer :-)

I think you will be pleased. I have been with them for a few months after being with Slingshot for over 5 years on dialup and later braodband, and have been very happy. I was very dissatisfied with Slingshots quality of broadband, and have not had the same outages or slowness of slingshot. The best ISPs are those that you don't even know are there, as you don't have any problems to contact them with.