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Slim
24-06-2007, 04:26 PM
I have a Benq 340U/640U scanner.
It never appears to scan any more than 280mm
instead of 297mm of a A4 document.
The bottom 15mm always missing.
Is this normal, I am using the inbuilt XP program
scanner and camera wizard.

Speedy Gonzales
24-06-2007, 04:32 PM
Try something like Irfanview (http://www.irfanview.com)

See if its any better.

superoman
25-06-2007, 01:28 PM
Check that the size is set to A4 in the program. it sounds like it is set to letter

Slim
25-06-2007, 01:42 PM
The only program is Windows scanner and camera wizard which has no poption for page size.

Speedy Gonzales
25-06-2007, 01:45 PM
Get Irfranview or a standalone program.

Slim
25-06-2007, 01:53 PM
Irfranview is not a scanner program.

Speedy Gonzales
25-06-2007, 01:55 PM
AFAIK it can load most pic formats and it has also got a scan option.

What are u scanning? Pictures / photos etc or text??

FoxyMX
25-06-2007, 02:06 PM
Irfranview is not a scanner program.

Yes it is. Go to File > Select TWAIN source and away you go (I think... it has been a long time since I last used Irfanview to scan items but I know it can be done).

Slim
25-06-2007, 02:35 PM
Hi all have just downloaded and scanned with Irfranview but still missing bottom 15mm of A4 page.

PaulD
25-06-2007, 02:41 PM
what does the preview show? Have you selected the whole page?

The various programs that you could use to access the scanner should all be using the same drivers to talk to the scanner.

Slim
25-06-2007, 02:48 PM
In the preview window I pulled the top and bottom bars as far up and down as they would go, it still would not show all the bottom.
The preveiw window is not very large.