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systm
24-04-2007, 10:24 AM
I have built a 2nd machine for doing non internet related things. In the last 6 months I havent had a chance to use it because it randomly keeps resetting itself. It usually happens at random intervals; sometimes it will be on for a day then reset, other times for a few hours. Ocassionally when it restarts it will give an error msg, although it only happened a few times and I didnt write the msg down. It was something to do with the bios and it tried to load files from the floppy drive which I dont even have. This leads me to belive it could be the mobo.

I have tried the following....

- bought a new 400w psu (which is adequete)
- had the motherboard tested (although if the problem was with the motherboard I dont know wether they would leave it on long enough to see the problem occur?)
- taken out all the pci cards
- checked the heat of the hardware = ok
- done a reinstall

Im stumped!? From what I have googled it seems it could be either the mobo, memory or psu.

Any help would be appreciated :)

Speedy Gonzales
24-04-2007, 10:33 AM
Untick automatically restart, and if its crashing or bringing up a BSOD, tell us what it says.

Also check event viewer. See if there are any X's or errors under the application or system entries.

Either press ctrl-c to copy then paste what it says here.

Or if it gives u a MS link, click on it, and see what it says.

wuppo
24-04-2007, 09:18 PM
Memory can be responsible for random resetting. Try downloading "memtest86" and run it for several hours.

systm
25-04-2007, 11:02 AM
Thanks for help so far. In relation to Speedy's suggestion, here are the errors that showed up in eventviewer.

Aplications Errors on last login 25/04/2007

- Faulting application services.exe, version 5.1.2600.2180, faulting module rpcrt4.dll, version 5.1.2600.2180, fault address 0x00009724.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


- Faulting application avgupsvc.exe, version 7.5.0.420, faulting module unknown, version 0.0.0.0, fault address 0x76f924ed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


- Faulting application winlogon.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x76f924ed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Aplication Errors last crash 15/04/2007

The COM+ Event System detected a bad return code during its internal processing. HRESULT was 800748C4 from line 44 of d:\qxp_slp\com\com1x\src\events\tier1\eventsystemo bj.cpp. Please contact Microsoft Product Support Services to report this error.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

System Errors on last login 25/04/2007

- Faulting application services.exe, version 5.1.2600.2180, faulting module rpcrt4.dll, version 5.1.2600.2180, fault address 0x00009724.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


- Faulting application avgupsvc.exe, version 7.5.0.420, faulting module unknown, version 0.0.0.0, fault address 0x76f924ed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


- Faulting application winlogon.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x76f924ed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

System Errors last crash 15/04/2007

The COM+ Event System detected a bad return code during its internal processing. HRESULT was 800748C4 from line 44 of d:\qxp_slp\com\com1x\src\events\tier1\eventsystemo bj.cpp. Please contact Microsoft Product Support Services to report this error.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Speedy Gonzales
25-04-2007, 11:24 AM
It looks like AVG is crashing, might be a conflict I dont know.

Is this the latest version of AVG???

Is XP up to date, or was it before it started to crash?

You could try and see if you can get hijackthis in my sig below, put it in its own folder, run it then click on scan and save a log. And post the log back here.

We'll see (hopefully) if there's something causing the crashing.

systm
25-04-2007, 12:09 PM
Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 12:07:43 p.m., on 25/04/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RunDLL32.exe
C:\WINDOWS\AGRSMMSG.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\admin\Desktop\HiJackThis_v2.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe //ICWLaunch
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SBDrvDet] C:\Program Files\Creative\SB Drive Det\SBDrvDet.exe /r
O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Executive Software\Diskeeper\DkIcon.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'Default user')
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

--
End of file - 3260 bytes

Speedy Gonzales
25-04-2007, 12:35 PM
Log looks ok to me. When u built this system, did u configure the BIOS at all?

It doesnt sound like u did or have.

If it was trying to load from floppy, the floppy sounds like its the bootdisk.

Go into the BIOS and change the bootdisk to the hard drive.

I would also change the date/time in the BIOS to todays date and time.

And save the settings. And if u havent configured anything else in the BIOS yet, it maybe a good idea to go thru the BIOS now and see what needs enabling or disabling.

I would also check the BIOS for the Virus boot sector virus protection option (it maybe different on your mobo), make sure its disabled.

systm
26-04-2007, 10:39 AM
When I posted this problem I started up my system to see if I could get the error msg again. When I woke up this morning the computer had reset itself and this msg is now on this screen....

Award BootBlock BIOS v1.0
Copyright (c) 2000, Award Software, Inc


Detecting floppy drive A media ...

Scanning BIOS Image in Hard Drive ...

Scanning BIOS Image in Floppy Diskette ...
Can not Find BIOS Image in Hard Drive or Diskette !

DeSade
26-04-2007, 10:45 AM
I had a problem with the download of AVG from the main site, it did not install properly and caused a similar problem. Downloaded again from the alternate and it was fine from then on.
Might be the same type of thing.

Agent_24
26-04-2007, 07:22 PM
I doubt AVG would break the BIOS....

Sounds to me either a virus nuked it (unlikely), or your BIOS chip/motherboard is stuffed.

You could download the latest BIOS file, fix with that recovery program and see what happens....

Maybe flash that didn't quite 'take' ?

Shire
28-04-2007, 01:59 PM
Check if your CPU fan is working properly.