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View Full Version : Hotmail Plus duplicated emails in Outlook Express



Oldferix
17-04-2007, 08:41 PM
Our daughter who uses Hotmail Plus, but opens her emails in Outlook Express is finding that all her emails are duplicated and then deleted immediately when she opens them in Outlook Express, but when she opens them in Hotmail webmail - only one email is presented. She has uninstalled and reinstalled Outlook Express which has not fixed the problem. Can anyone help?

Speedy Gonzales
17-04-2007, 09:27 PM
I would go to the hotmail site and see if theres a FAQ there about it.

Oldferix
17-04-2007, 09:33 PM
Thanks for your reply Speedy - our daughter has already done as you suggest. The FAQ recommended that she uninstall and then reinstall Outlook Express - which has not solved the problem.

Safari
17-04-2007, 09:44 PM
That can happen if your Hotmail account is the default mail account and OE is configured to both open directly to the Inbox (which downloads headers automatically) and check for new messages when starting (which also downloads headers automatically). To stop the duplicates, simply choose one option or the other, but not both. Click Tools | Options, then remove the check mark for When starting, go directly to my 'Inbox' folder OR the check mark for Send and receive messages at startup.

If that does not work do the following.
http://support.microsoft.com/kb/296447

pcuser42
18-04-2007, 07:24 AM
If that still doesn't work, get another email client. If that still doesn't work, get a Gmail account.

Oldferix
18-04-2007, 08:28 AM
Safari.
that did the trick!
We really appreciate your help - thank you.
- Oldferix's daughter.:thumbs: