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bruce666
30-01-2007, 11:36 PM
My drive will no longer play DVDs. It still reads and burns CD-roms. When I put in a DVD the software (InterVideo WinCD6) opens but locks at the first screen. Nothing dramatic befell the computer between the last time it worked and now. It may be physically broken of course, but are there other possibilities to check before I buy a new drive? The computer is a Compaq Presario S6060AN. Thanks.

Rover
30-01-2007, 11:47 PM
Try to update video and sound drivers and install latest codecs (you can install DivX (http://www.divx.com/)).

CYaBro
30-01-2007, 11:56 PM
Try to update video and sound drivers and install latest codecs (you can install DivX (http://www.divx.com/)).

No don't do that. You don't need divx to play DVDs.
I would try another DVD player first. Something like VLC (http://www.videolan.org/) would be best.
If you have a DVD in the drive can you use Windows Explorer and see the AUDIO_TS and / or VIDEO_TS folders on the DVD? And their contents?

radium
31-01-2007, 12:15 AM
Yes, the first thing to do would be to see if you can read the DVD using Windows Explorer.

I have found in my past experience that some CD/DVD combo drives have trouble going from CDs to DVDs- or vice versa.

Trev
31-01-2007, 09:01 AM
What make is you DVD drive. Try useing Windows Media Player to play your DVD's and see if that works.

Trevor :)

bruce666
31-01-2007, 04:00 PM
No don't do that. You don't need divx to play DVDs.
I would try another DVD player first. Something like VLC (http://www.videolan.org/) would be best.
If you have a DVD in the drive can you use Windows Explorer and see the AUDIO_TS and / or VIDEO_TS folders on the DVD? And their contents?
Thanks, using Windows Explorer I can't open the D drive folder (the CD / DVD drive) at all or needless to say see or open any files inside it either. And I have found
(1) if there's a DVD in the drive when the computer is powered on everything locks, to the extent that nothing at all appears on the monitor. Opening the tray fixes that. (2) if I put a DVD in while the computer is doing some other task everything locks "not responding" and the microsoft error message send/don't send appears. No such symptoms happen with CDs.

Using Media Player I get a "not responding" when I try to click file/open to the D drive.

Whenever there's a DVD in the drive the read light beside the tray comes on and stays on indefinitely.

I have a fairly recent version of DivX.

The system info for the CD/DVD drive calls it ST380021A. I don't know if this is a clue to the make or not. No branding is visible on the exterior.

Thanks to everyone for the suggestions. I will check out VLC and report.

Speedy Gonzales
31-01-2007, 04:07 PM
The system info for the CD/DVD drive calls it ST380021A. I don't know if this is a clue to the make or not.

Thats a hard drive not a CD/DVD.

Is the CD/DVD actually plugged in, in the case?

radium
31-01-2007, 04:50 PM
Seeing as you can even see the files on the DVD using Windows Explorer, It sounds like a hardware issue, possibly a faulty CD/DVD Drive.

DivX has nothing to do with your problem

If you can, take the drive out and try it in a different computer, install Video Lan and see if it can play DVDs in the other computer.

bruce666
31-01-2007, 04:54 PM
Thats a hard drive not a CD/DVD.

Is the CD/DVD actually plugged in, in the case?

Thanks, and sorry; on closer reading in device Manager i find the CD/DVD drive is listed as:
HP DVD Writer 300n

CYaBro
31-01-2007, 08:26 PM
Thanks, and sorry; on closer reading in device Manager i find the CD/DVD drive is listed as:
HP DVD Writer 300n

Ah that's your problem then. Replace the drive.
I have seen quite a few of those models do the exact same thing.
Read & burn CDs fine but not DVDs.

radium
31-01-2007, 09:43 PM
Looks like your drive could be stuffed.

However You could always try upgrading the firmware

Try this Link: http://www.opendrivers.com/driver/213321/hp-dvd-writer-dvd300e-firmware-3.00-(300n-drive-version)-free-download.html

bruce666
31-01-2007, 11:01 PM
Looks like your drive could be stuffed.

However You could always try upgrading the firmware

Try this Link: http://www.opendrivers.com/driver/213321/hp-dvd-writer-dvd300e-firmware-3.00-(300n-drive-version)-free-download.html

I went there and got the firmware upgrade but early in the install this message: blah . . requires that your original CD writer or DVD writer software be installed on your computer. Please reinstall your original CD or DVD writer software and make sure HP RecordNow or HP MyCD has been successfully reinstalled.

The computer is a Compaq and I don't recognise those wares as ever being on my computer. Any ideas?

Speedy Gonzales
31-01-2007, 11:13 PM
I went there and got the firmware upgrade but early in the install this message: blah . . requires that your original CD writer or DVD writer software be installed on your computer. Please reinstall your original CD or DVD writer software and make sure HP RecordNow or HP MyCD has been successfully reinstalled.

The computer is a Compaq and I don't recognise those wares as ever being on my computer. Any ideas?

Is this the message? (http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00060875&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN)

Try the info on the above site.

radium
31-01-2007, 11:22 PM
On to it Speedy :)

As CyaBro says your not the only one who has problems with this drive Check out this also: http://club.cdfreaks.com/showthread.php?t=140100

radium
31-01-2007, 11:25 PM
Also Bruce Do be careful in Upgrading the Firmware, as incorrect installation or having the wrong version can be fatal to your drive.