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supersi
14-01-2007, 06:46 PM
I had an irate friend call who knows nothing about computers, he asked me round to help with his email problem.
Every time he hits send/recieve for pop3 to xtra in Outlook it asks him for his password.
He puts in the correct password and ticks the 'remember password' box.
No joy, it keeps doing this and no mail comes down as a result.
He is running XP Home, I didn't want to bum him out but he went and wasted money on Norton Protection center or whatever the hell it's called.
I suspect that the email screening in Norton is messing with outlook.
We downloaded the latest Outlook updates though and the problem still persists.

drcspy
14-01-2007, 07:04 PM
are you talking outlook express or outlook ?.......I am aware of a problem which i've seen occur with outlook express and it's easily fixable......microsoft have a fix for this.....

http://support.microsoft.com/?id=290684

supersi
15-01-2007, 09:18 PM
Outlook

Safari
16-01-2007, 06:21 AM
Outlook

That link from drcspy is also for Outlook
Here is a simplified version
http://www.theeldergeek.com/save_passwords_in_outlook.htm

I would also disable mail scanning in Norton.

plod
16-01-2007, 09:14 AM
that happens to our work computers when paradise are having issues, using outlook express and mail(on the mac)