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dunno
30-12-2006, 09:33 AM
My computer was running slow, so I tried to defrag but it would not let me because it kept telling me that chksdsk /f. needed to be run, everything I tried failed to find this program, I did run chkdsk both in normal and safe mode. I also managed to run defrag in safe mode, I have no idea whether this was right or wrong. When i tried to run chkdsk /f it kept telling me something else was using the program and did i want it to run on start up, so I answered yes but it did not run, only in safe mode. so i ran adaware and spybot, nothing much there. then i did a windows update of which i had 47 updates, wow, then i updated to Service pack 2, as i thought that windows defender might help. I did not manage to get windows defender as I got a error message. Some time ago i had a virus of which i found hard to get rid of, i am running avg free virus thingy, so i deleted the files and think maybe i deleted the program with chkdsk /f in it. I have just come on this morning and i my avg can not update saying the installation is corrupt or bad? My daughter downloaded limewire, but did not share any files, the computer was running bad before she did this, but she could not upload to her MP3 some of the songs as it kept saying that there was a unknown error in windows media player. i am totally freaking out, because i need my computer, but am not so good at the techinical side of things. PLEASE HELP, Thank you in advance
Dunno!!:confused: :help:

Speedy Gonzales
30-12-2006, 09:46 AM
Get hijackthis (http://www.merijn.org/programs.php#hijackthis)

Unzip the zip file then run it click on scan and save a log. Copy and paste the log here. We'll see whats in it.

Renmoo
30-12-2006, 09:57 AM
For HijackThis log analysis if Speedy Gonzales is not online, check out my signature.

Cheers :)

dunno
30-12-2006, 09:57 AM
Logfile of HijackThis v1.99.1
Scan saved at 9:48:27 a.m., on 30/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\System32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AhnLab\Smart Update Utility\AhnSDsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
c:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\Windows\system32\HpSrvUI.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\AhnLab\Smart Update Utility\AhnSD.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\Go ogleToolbarNotifier.exe
C:\Program Files\Samsung\Digimax Viewer 2.1\STImgBrowser.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.xtramsn.co.nz/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://nz8.hpwis.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [hp Silent Service] C:\Windows\system32\HpSrvUI.exe
O4 - HKLM\..\Run: [hpScannerFirstBoot] c:\hp\drivers\scanners\scannerfb.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AHNSD] "C:\Program Files\AhnLab\Smart Update Utility\AhnSD.exe"
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe"
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\Go ogleToolbarNotifier.exe
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O4 - Global Startup: Digimax Viewer 2.1.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {352797A0-EFD0-4FA6-B229-145120EA4B8A} (Walt Disney Internet Group Hardware Control) - https://disneyblast.go.com/v3/setup/activex/DIGHardwareControl.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://aolsvc.aol.com/onlinegames/free-trial-mahjong-fortuna-2-deluxe/zylomplayer.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/SSC/SharedContent/common/bin/cabsa.cab
O16 - DPF: {CC32D4D8-2A0B-4CEB-B105-C9B968379105} (CGameManagerCtrl Object) - https://disney.go.com/games/downloads/gamemanager/DIGGameManager.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install3.5/installer.exe
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://www.popcap.com/games/popcaploader_v6.cab
O16 - DPF: {EB6D7E70-AAA9-40D9-BA05-F214089F2275} (Vitalize Class) - http://www.clickteam.com/vitalize3/vitalize.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/MsnChat45.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AhnLab Task Scheduler - AhnLab, Inc. - C:\Program Files\AhnLab\Smart Update Utility\AhnSDsv.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - c:\Program Files\Norton Personal Firewall\ccPxySvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Personal Firewall Accounts Manager (NISUM) - Symantec Corporation - c:\Program Files\Norton Personal Firewall\NISUM.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

FoxyMX
30-12-2006, 10:04 AM
Running Chkdisk and Defrag in Safe Mode is fine. In fact it is preferable to run them in Safe Mode.

dunno
30-12-2006, 10:11 AM
I can not recall that there is a message when booting up

Speedy Gonzales
30-12-2006, 10:16 AM
Run hjt again tick these entries and tick fix checked. Close browser/s first.

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect

O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe" - uninstall this and get the update here (http://java.sun.com/javase/downloads/index.jsp)

O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (run this manually).

O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe - You may have this (http://www.sophos.com/security/analyses/w32rbotagh.html)

1. Don't run more than 1 firewall.

Uninstall Norton's Personal firewall, or Symantec Internet Security.

2. Don't run more than 1 anti-virus program. Uninstall C:\Program Files\AhnLab\Smart Update Utility\AhnSDsv.exe or AVG.

I would also try Trojan remover (http://www.simplysup.com/tremover/download.html)

Download this, install it run it. Then click on scan.

Then select the 3rd - 7th option under the utilities menu.

I would also make sure Windows is up to date.

Remember to unzip the HJT file you downloaded, before u run it again.

dunno
30-12-2006, 11:07 AM
When I try to uninstall Nortons firewall i got this message:
The Windows installer service could not be accessed. This can occur if you are running windows in safe mode, (which I am not) or if the windows installer is not correctly installed, Contact your support personnell for assistance.
Also i am trying to download trojan remover, but it seems to be stuck at 70% and has been there for around 5 minutes now. the paper is still flying from the world icon to the yellow file icon. ??????

Renmoo
30-12-2006, 11:12 AM
Have you done what Speedy has told you to do, dunno?

dunno
30-12-2006, 11:14 AM
Yes i have done everything he told me to do, but having trouble with two of the things he has asked. Uninstalling Nortons firewall and downloading trojan remover. I have done everything else

dunno
30-12-2006, 11:26 AM
I decided to cancel the download and re download it seems to have worked this time, I will follow the instructions given by Speedy Thank you. still not able to uninstall Nortons firewall

dunno
30-12-2006, 11:41 AM
Files required to use Windows Update are no longer registered or installed on your computer. To continue:

This is the message I get when I try to check whether my windows are up to date, HELP I am getting so confused now

Speedy Gonzales
30-12-2006, 11:51 AM
Files required to use Windows Update are no longer registered or installed on your computer. To continue:

This is the message I get when I try to check whether my windows are up to date, HELP I am getting so confused now

That message may mean the files for windows update haven't been registered, so the system can find them.

To fix this, do this:

To do this firstly click on the “Start” button then “Run” and enter the
following command into the “Run” dialog box

regsvr32 wuapi.dll

You should then receive a message to say it was successful. The above
process then needs to be done for each of the following commands:-

regsvr32 wups.dll

regsvr32 wuaueng.dll

regsvr32 wucltui.dll

regsvr32 atl.dll

regsvr32 msxml3.dll

Taken from here (http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&tid=4062fe23-b227-44fe-ba02-80169ef93af2&p=1)

Close the browser/s first. Then go back to the Windows update site again.

dunno
30-12-2006, 12:28 PM
Files required to use Windows Update are no longer registered or installed on your computer. To continue:


Register or reinstall the files for me now (Recommended)
Let me read about more steps that might be required to solve the problem

This is the message that is still coming up, I have tried the recommended one and done what you told me to but it is still not working, :waughh: :waughh:

Speedy Gonzales
30-12-2006, 12:48 PM
Did u tick the entries in the hijackthis log??

And did trojan remover find anything?? Did u select the 3rd - 7th option in Trojan remover as well?

Reboot then see if u can get to the windows update site.

You did re-register all the files I posted right?

SolMiester
30-12-2006, 01:13 PM
He has 3 a/v programs there, not just 2, Nortons, AVG and that other one?!!

Google indexing would slow the pc down too, I would uninstall the google search toolbar etc.

With Limewire, may sure it DOESNT start on windows startup!

dunno
30-12-2006, 01:16 PM
Did u tick the entries in the hijackthis log??

And did trojan remover find anything?? Did u select the 3rd - 7th option in Trojan remover as well?

Reboot then see if u can get to the windows update site.

You did re-register all the files I posted right?

Yes i checked all the boxes you told me to in hijack this log. Trojan remover found nothing, I have rebooted several times and I re-register the files
from run and then loaded the different files you gave me and they all came up successful.
I will go back and check all these things now, just to make sure that I did it all right. Thank you speedy I do really appreciate your help.

dunno
30-12-2006, 01:56 PM
The only thing I can find that I have not done is this one

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe" - uninstall this and get the update here

I did check it on the hijack list, but can not find it to uninstall it, I have been to programs and have found java, but do not know where to go from there.

I have been through again and checked that I have done everything, I will restart my computer and try windows again

Speedy Gonzales
30-12-2006, 02:22 PM
It should be called Java (TM) SE Runtime in control panel / Add/remove programs.

Don't DELETE any folder, in C:\program files, without uninstalling it first. It'll stuff things up.

Is this what you've been doing ? (deleting folders)??

This maybe why nothing is working.

dunno
30-12-2006, 02:45 PM
Hi Speedy

No i do not delete files from programs
Generally i go to add/remove programs, then after that i do a search and delete any thing that has the removed programs names in it.

I have gone to add/remove programs but it will not let me remove it is coming up with the same message as when i tried to uninstall nortons personal firewall.

The window installer service could not be accessed, this can occur if you are running windows in safe mode (which i am not) or if the windows installer is not correctly installed. contact your support personnel for assistance.

Speedy Gonzales
30-12-2006, 02:56 PM
Hmm get ccleaner (www.ccleaner.com)

Don't install the yahoo toolbar thing (untick it).

Then run it, then click on the cleaner icon, then click on run cleaner (close browser/s).

This will get rid of the temp files etc...

Then delete the Java folder in C:\program files, then go to c:\documents and settings\your username
\application data\sun folder (you'll have to show all files), and the Norton PF folder. See if Norton 's Personal firewall folders appear under documents and settings/your username\application data folder as well. Make sure u don't delete the Symantec Internet Security folder/s if they're there, if u want to use it.

Then click on the issues tab in ccleaner, click on scan for issues. Remove everything that comes up.

dunno
30-12-2006, 03:27 PM
Hi Speedy

it will not let me remove java folder, it comes up with the message

Cannot delete ssv.dll. Access is denied
Make sure the disk is not full or write-protected and that the file is not currently in use.

Speedy Gonzales
30-12-2006, 03:28 PM
Delete it in safe mode.

dunno
30-12-2006, 04:08 PM
I have deleted java in safe mode, and restarted in normal mode but when i go to documents and settings, I have four yellow folders, one with all users, two with my two daughters log ins and one called owner. But i cannot find \application data\sun folder these bits.

PedalSlammer
30-12-2006, 04:34 PM
My computer was running slow, so I tried to defrag but it would not let me because it kept telling me that chksdsk /f. needed to be run, everything I tried failed to find this program, I did run chkdsk both in normal and safe mode. I also managed to run defrag in safe mode, I have no idea whether this was right or wrong. When i tried to run chkdsk /f it kept telling me something else was using the program and did i want it to run on start up, so I answered yes but it did not run, only in safe mode. so i ran adaware and spybot, nothing much there. then i did a windows update of which i had 47 updates, wow, then i updated to Service pack 2, as i thought that windows defender might help. I did not manage to get windows defender as I got a error message. Some time ago i had a virus of which i found hard to get rid of, i am running avg free virus thingy, so i deleted the files and think maybe i deleted the program with chkdsk /f in it. I have just come on this morning and i my avg can not update saying the installation is corrupt or bad? My daughter downloaded limewire, but did not share any files, the computer was running bad before she did this, but she could not upload to her MP3 some of the songs as it kept saying that there was a unknown error in windows media player. i am totally freaking out, because i need my computer, but am not so good at the techinical side of things. PLEASE HELP, Thank you in advance
Dunno!!:confused: :help:Man, how old is your daughter? Is she downloading nasty files? Like software serials, porn(I don't know for a girl but she might do that, Oh yeah, did your computer visited a lot of porn webs? Clean them up with WebRoot Spy Sweeper or Lavasoft Ad-Adware(Paid) After visiting some porn webs every computer will go sick), etc? Those are nasty. Get an reliable anti-virus to clean that up such as AVG, Avast, NOD32, or best of all BitDefender(paid version works the best).

dunno
30-12-2006, 04:47 PM
Um no i do not think so, my computer is in my dining room and monitored very carefully.

FoxyMX
30-12-2006, 05:05 PM
I have deleted java in safe mode, and restarted in normal mode but when i go to documents and settings, I have four yellow folders, one with all users, two with my two daughters log ins and one called owner. But i cannot find \application data\sun folder these bits.

Apart from this issue, are you still having problems with your computer or is it OK now?

dunno
30-12-2006, 05:16 PM
Apart from this issue, are you still having problems with your computer or is it OK now?

yes, it is running a bit faster, but i still can not defrag or even analyze, i can not scan disk for errors from properties in C:/, and I can not update my avg anti virus, so goodness what the heck is going on behind the scenes, now that i have deleted java I feel i need to replace it with whatever speedy told me to do a few replies back.
I have been on here since 9.00am this morning tryin to figure it out, but are beginning to feel i am losing the battle, I just do not know enough.:waughh: :waughh:

FoxyMX
30-12-2006, 05:29 PM
Updating to SP2 probably wasn't a good idea if there was a possibility of virus or spyware still being on the machine. A computer needs to be completely clean before updating to SP2.

I don't really know what else to suggest without actually seeing the machine but it definitely isn't OK with those issues still bothering it. Have you totally got rid of Nortons yet?

dunno
30-12-2006, 05:33 PM
No I cannot delete nortons firewall, can i try in safe mode will this work.
I down loaded sp2 to try to get windows defender to help me, but obviously have made things harder for myself. Should i uninstall sp2??

rob_on_guitar
30-12-2006, 06:42 PM
Do a full wipe and reinstall? Reformat?

dunno
30-12-2006, 06:46 PM
um you will have to tell me how to do that, as I am not computer literate at all

dunno
30-12-2006, 09:33 PM
Have I been forgotten, is there anyone out there

dunno
31-12-2006, 08:26 AM
Have I been forgotten, is there anyone out there

Hi guys

Can you help me fix my problems, as I am sitting here and sitting here, I do not know what to do, you guys all have so so much knowledge at this computer thing.

Speedy Gonzales
31-12-2006, 08:35 AM
If u want to reformat u need the XP cd, if u want to use XP.

You have to reboot, go into the BIOS and change the bootdisk to CD.

Then put the CD in let it boot (usually u have to press a key on the post screen to boot from the cd) to the XP install screen.

And then just follow what it says on the screen.

And make sure u install 1 AV program, and 1 firewall program.

Also, make sure u have the cd key, BEFORE u reinstall XP.

dunno
31-12-2006, 08:45 AM
do you feel this is the best option speedy

Speedy Gonzales
31-12-2006, 08:49 AM
Well if u cant uninstall / remove things properly yup.

Just make sure u have your XP CD / cd key handy. Otherwise you won't be able to reinstall XP.

FoxyMX
31-12-2006, 09:36 AM
The forum has a couple of FAQs on reinstalling Windows which can be found here (http://faqf1.net.nz/index.php?title=List) under the Basic Computer Maintenance section. If you do not have a "brand name" PC (eg Compaq, Dell, etc) you won't have a recovery CD so the instructions will differ from those in the FAQs. Read both of them anyway as some steps are common to all reinstalls.

You may also wish to check out the Backing Up Files FAQ as well, if you have data you wish to keep. And like Speedy says, you need your Windows key and also your computer's motherboard CD to reinstall the drivers again.

Whilst reinstalling is not a particularly difficult task it can be a little daunting for a person who has not done it before, especially if they do not have access to the internet to ask for more help if they get stuck. If you don't have access to the internet on another machine I would suggest that you get a computer technician to do the job. Whereabouts is your location?

dunno
31-12-2006, 01:54 PM
I have a cd that is half white with WIndows XP on it and the other half is purple with hp deskjet on it, is this the one I am looking for.
I live in Henderson Auckland, How much do you think it would cost to do the job.

FoxyMX
31-12-2006, 01:59 PM
Doesn't sound like it... unless it is a Recovery CD? What exactly does it say on the CD? The text is printed on and not hand-written, isn't it?

Have you told us what brand your computer is? I don't recall reading it in this thread anywhere.

Shortcircuit
31-12-2006, 02:27 PM
I have a cd that is half white with WIndows XP on it and the other half is purple with hp deskjet on it, is this the one I am looking for.
I live in Henderson Auckland, How much do you think it would cost to do the job.


HP Deskjet is a printer, so it's unlikely to be the right CD (It will be the drivers/program for your printer only)

You want to find a CD that has printed on the front "Windows XP Home or Professional", it will also have holographic look to the front of the CD if it is the genuine Win XP program CD

I imagine that for a technician to call out and do an install would cost $150ish. You might be better to take the comp into a shop and leave it with them for a few hours.

dunno
31-12-2006, 02:31 PM
Hi foxy

I have a HP intel pentium 4 processer 266ghz 40gb hard drive,
i have a program under programs called PC recovery and it has
HP application recovery, HP PC recovery CD-DVD Creator, HP PC recovery tools CD, and HP PC system recovery.

Yes the disc i found is an orginal disc from my collection of discs, I keep them all, incase one day i need them, but cannot seem to find the one speedy asked me for, except for the one I told you about.

Shortcircuit
31-12-2006, 02:38 PM
Some of those programs under PC recovery look hopeful.

At this point you have nothing to lose by trying those HP programs. I would start 1st with the 'HP PC System recovery' one. I haven't used the HP software, but I would guess it will give you a step by step guide.

I haven't read all the way back through your thread, but have you tried XP System restore? It's likely that you can only restore your comp to when you installed SP2 though... so maybe not much help.

dunno
31-12-2006, 04:05 PM
Ok guys I have done a system recovery, what do i do now, I have no idea, what I got rid of over the years, but it seems to have kept most of my stuff, but brought back stuff I deleted, like microsoft money and works task launcher, as I got a disk for microsoft office, I will have to reupload this wont I, how will I know that everything is running smoothly, should I go and try the things that would not work before.

Shortcircuit
31-12-2006, 04:22 PM
Hi Dunno, that sounds hopeful if it brought back old programs etc. No worries, you can uninstall the ones that you don't want again... do it through add/remove programs in the control panel though.

Have a go at a defrag if you want... if it starts ok you can always stop it for now instead of running it all the way through.

Check in your programs folder to see if Office is there. It may not have been uninstalled when you did the recovery, just the desktop icon removed. If it's still there and works when you click on the icon you can go into the programs menu, right click on the icon and click 'send to desktop as shortcut' so you have the icon on your desktop again.

As for Nortons/AVG. Nortons is a nasty one to get rid of. I've never used it but would disable it if you can and use AVG.

Try to update AVG automaticly, if that doesn't work either uninstall and reinstall program. Use the AVG uninstaller or you can download updates manually, save them to a folder then point the AVG update to the folder instead of 'update from internet'.

Also check in the 'add/remove programs' to see if the SP2 update is still there. I personally haven't got it installed because of the 'privacy issues' etc, but if you really want to use Windows Defender or the new media player etc you have to have it.

FoxyMX
31-12-2006, 04:34 PM
Ok guys I have done a system recovery, what do i do now, I have no idea, what I got rid of over the years, but it seems to have kept most of my stuff, but brought back stuff I deleted, like microsoft money and works task launcher, as I got a disk for microsoft office, I will have to reupload this wont I, how will I know that everything is running smoothly, should I go and try the things that would not work before.

If you used the HP PC system recovery option you have probably restored the computer back to exactly how it was when you purchased it so now you have quite a bit of work ahead of you.

First thing I would do is try out the tasks you couldn't do previously, eg defrag, etc. If all is well then get rid of Nortons and all the programs you don't want via Add/Remove Programs and install the latest version of AVG off their website, not one you downloaded more than a few weeks ago. Download RegSeeker from here (http://www.snapfiles.com/get/regseeker.html) and give your Registry a clean with it. Do another defrag after this.

Next you have to download and install all the Windows updates again, starting with SP2. Hopefully you are not on dial up....

Shortcircuit
31-12-2006, 04:41 PM
If you used the HP PC system recovery option you have probably restored the computer back to exactly how it was when you purchased it so now you have quite a bit of work ahead of you.

Thanks to all you guys help I think he/she is getting there Foxy... much better than trying to do a clean install of Windows without the original XP CD. Heck, if they've still got most of their files and can reinstall programs that's progress :D

I have to say Dunno, for someone who 'doesn't know much about computers' you've done pretty good :thumbs:

dunno
31-12-2006, 04:42 PM
Hi short,

Um Office is still there, I will need to download AVG again, defrag worked and started running, and SP2 is gone, can I download the other updates from windows just not SP2, I only wanted windows defender to help me fix the problem which seems to have been fixed by system recovery.
Thank you so so so much for your help I could not have done it without you and speedy and foxy, you guys need a medal

dunno
31-12-2006, 04:43 PM
I also another problem I have an HP_recovery disk which only currently has 13% free space, and to defrag it it requires 15% of free space, how do i do this as i am not allowed to delete or alter files in this drive

Shortcircuit
31-12-2006, 04:52 PM
Great! Sounds like you're up and running again. Follow Foxy's advice and clean out the registry once you've uninstalled/reinstalled any programs you want and defrag as well (I usually do a drefrag about once a month).

I believe that if you do an update from the M/soft web site you have to get the whole SP2 update (not just say SP1). It's not a big issue and you're probably best to download SP2... it's just that it will want to 'phone home' regulary to make sure your copy of Windows is genuine.

As for the HP recovery disc... is this part of 'C' drive? or is it listed separately to 'C' drive when you look at the defrag window? If it's seperate you should be able to chose to just defrag C drive and leave the recovery disc alone.

dunno
31-12-2006, 05:05 PM
Hi Troopers,

I will do everything you told me, one question is I was given the disk for Office professional edition 2003, which enabled me to have word, excell etc and microsoft outlook, I was also given a product code to use to authenticate it, will they know if i download SP2 that my office version is not been brought from the shop. It was given to my by a very computer literate IT guy from work who know longer works for us, he moved up in the world.

If I knew where you all were, chocolates flowers or beer would be coming your way, Thank you thank you thank you
Have a Happy and safe new years eve, and maybe catch ya in the new year.
And I is a girl just thought i would share that.

Shortcircuit
31-12-2006, 05:14 PM
No problem Dunno... just good you got it sorted, makes us all warm and fuzzy I'm sure ;)

The Office disc is a tricky one as the disc may be genuine and the product code from a 'volume license' or similar (where businesses have lots of copies of Office but only need one product code) I think it would be ok with SP2, but can't tell you for sure. You can just update to SP1, but you will have to find it somewhere else on the net to download and from memory it's a bit hard to find now.

Happy New Year to you as well- gender's not too much of an issue on here, some of us are even blond (although I'll deny it until shown my drivers licence) :D

dunno
03-01-2007, 10:04 AM
Hi Troopers

Stuck again, I downloaded regseeker like Foxy told me too, but it has appeared as a zipped folder on my desktop, I do not know what to do with it now

dunno
03-01-2007, 12:00 PM
I have another problem when I leave the computer for a while it goes into like a weird mode, I have to push the button on the hard drive to get it going again, what is going on

Speedy Gonzales
03-01-2007, 12:03 PM
Sounds like its going into standby mode?

If the front of your case has LED lights, do one of them flash, when this happens?

Go to control power / power options. See what its on under the power schemes tab. Change the bottom 3 options to never.

Usually when u move the mouse it'll come out of standby mode.

dunno
03-01-2007, 12:22 PM
Hi speedy,

thanks I have just changed the power schemes options to never, one of them was 15mins, so I will wait to see what happens.
can you answer the other question for me about reg seeker that I downloaded but it has appeared as a zipped folder on my desktop and I do not know what to to with it now.

Speedy Gonzales
03-01-2007, 12:51 PM
Hi speedy,

Can you answer the other question for me about reg seeker that I downloaded but it has appeared as a zipped folder on my desktop and I do not know what to to with it now.

Umm, u can double on it to extract whats in it, or get a program like Winzip to extract the files in it, then dbl click on the setup or install file if its got one, to install it.


And this:

I was also given a product code to use to authenticate it, will they know if i download SP2 that my office version is not been brought from the shop.

Installing it should be OK, but whether it activates or not, is another matter. If it has already been installed somewhere else.

But this depends on whether its legit or not. And the Office download site, now requires u to authenticate your version of office.

Before u download some of the updates.

FoxyMX
03-01-2007, 01:18 PM
I downloaded regseeker like Foxy told me too, but it has appeared as a zipped folder on my desktop, I do not know what to do with it now

Like Speedy says you have to unzip it first. Create a folder in Program Files called RegSeeker then right-click on the zipped file, choose "Extract files" then navigate to your C:\Program Files\RegSeeker folder to extract the contents there.

Once they have been extracted double-click on RegSeeker.exe to run the program, click on Clean the Registry then the OK button to start the scan. When the scan has been done choose Select All then Delete All Entries (or whatever it says, might be Delete Selected Items).

Quit RegSeeker and then you're done.

dunno
03-01-2007, 01:23 PM
Like Speedy says you have to unzip it first. Create a folder in Program Files called RegSeeker then right-click on the zipped file, choose "Extract files" then navigate to your C:\Program Files\RegSeeker folder to extract the contents there.

Once they have been extracted double-click on RegSeeker.exe to run the program, click on Clean the Registry then the OK button to start the scan. When the scan has been done choose Select All then Delete All Entries (or whatever it says, might be Delete Selected Items).

Quit RegSeeker and then you're done.

Ok Foxy & Speedy done that, do I need to keep the reg seeker download?
I have installed the office professional disc i have and it is running fine, should I risk downloading SP2 (do I need it).
Also do i need to keep trojan remover and ccleaner downloads, will I need to use them in the future maybe?

Speedy Gonzales
03-01-2007, 01:34 PM
Ok Foxy & Speedy done that, do I need to keep the reg seeker download?

No, not if its installed now, but did it need installing?


I have installed the office professional disc i have and it is running fine, should I risk downloading SP2 (do I need it).

Yup it fixes a lot of probs and vulnerabilities in Office. There's actually more updates than SP2 to install, like 18-19 other updates for the main programs. There maybe more for Office XP.


Also do i need to keep trojan remover and ccleaner downloads, will I need to use them in the future maybe?

Maybe if u decide to format after. But no, not if they're installed now.

You can go here (http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us)

This will scan your system for XP and Office updates. Hopefully, you're on broadband, there will be a lot of updates to get.

FoxyMX
03-01-2007, 01:38 PM
I always keep my downloads in a special Downloads folder as these programs are useful to use again for computer maintenance.

Regarding SP2, that is quite a large download and I would be installing it myself as it contains quite a few essential security patches. Whether it interferes with your Office installation I wouldn't know.

<<<Edit: Are you referring to Windows SP2 or Office SP2? They are two entirely different updates. I was referring to the Windows SP2 update.>>>

Have you tried activating Office yet? It will work for 30 days without activation then become a little bothersome if not.... Just a friendly warning. ;)

FoxyMX
03-01-2007, 01:42 PM
No, not if its installed now, but did it need installing?


RegSeeker doesn't get installed but run from the extracted EXE file. If dunno deletes regseeker.exe she won't be able to use it again. The regseeker.zip file may be deleted if desired, however.

Speedy Gonzales
03-01-2007, 01:46 PM
I always keep my downloads in a special Downloads folder as these programs are useful to use again for computer maintenance.


I 2nd that. Just checked the Office 2003 updates on the spare partition. 140 or so mb :eek: Don't fancy getting that again, ( on dialup), if I decide to format anytime soon.

And most probably 100mb + for XP :eek:


RegSeeker doesn't get installed but run from the extracted EXE file. If dunno deletes regseeker.exe she won't be able to use it again. The regseeker.zip file may be deleted if desired, however.

Ah ha ok. I've never use regseeker, so I wouldn't have a clue.

dunno
03-01-2007, 07:55 PM
I had the office professional disc for around 6 months with no problems, and was still ok, when the rest of my computer was not so well.
I have a home computer so probably I was referring to Windows SP2, the only reason I have Office professional is that is was given to me, because i really wanted microsoft outlook, because i wanted the tasks and calendar.
and i have publisher and access and excel and word just the extra bonuses.
I am going to do the windows updates now wish me luck.

Greven
03-01-2007, 08:25 PM
I suggest you use the recovery CD creator from the HP recovery tools installed on your computer - you never know when your hard drive might die, or you won't be able to boot into windows & it will be a lot easier to recover from if you have the recovery CDs.

If your copy of Microsoft Office is pirated & you have to buy your own copy, you will have to decide how much Publisher & Access are worth to you - Office basic (the cheapest version) comes with Outlook, Word & Excel. You have to buy a more expensive version if you want publisher & access.



And most probably 100mb + for XP :eek:


I'm fairly sure there is a lot more than 100mb of post SP2 updates now not counting non-critical updates.

Dunno - when you check for updates after installing Service pack 2, can you tell us the total size of the updates? From memory, it tells you the total size next to the install button when it shows you the summary telling you what you are about to install.

dunno
03-01-2007, 08:31 PM
Hi Greven,

I have just checked for updates and it tells me there are 66 updates including Office 2003 Service Pack 2, total download for all this is 160.2mb total d/l time one hour 16 minutes, should i do this??

kiwikeith
03-01-2007, 08:57 PM
Hey Dunno
Do yourself a favour and go to a local computer shop and get then to fix it for you..its starting to sound way to complicated to fix for the average Joe or Joanne.

Greven
03-01-2007, 08:58 PM
Hi Greven,

I have just checked for updates and it tells me there are 66 updates including Office 2003 Service Pack 2, total download for all this is 160.2mb total d/l time one hour 16 minutes, should i do this??

It would be a good idea to download them, as they are mostly security updates that could protect your computer from being exploited. If that is too much to download at one time, I suggest getting Internet Explorer 7 first & downloading the rest as you have time & bandwidth.

If you use windows update in express mode, I don't think it gives you the option to deselect updates - you have to use custom mode (which gives you more options, but isn't any harder to use)

Greven
03-01-2007, 09:01 PM
Hey Dunno
Do yourself a favour and go to a local computer shop and get then to fix it for you..its starting to sound way to complicated to fix for the average Joe or Joanne.

It sounds to me like Dunno has fixed his problem with the help of several forum members & now all that is left is the clean-up.

dunno
03-01-2007, 09:21 PM
Thanks Greven, I appreciate that someone has faith in me, I must say I have had some rather odd replies!!!
Ok I gunna d/l all at once
thanx so much for you help you have all been so awesome
you are the champions.

dunno
03-01-2007, 09:28 PM
Thanks Greven, I appreciate that someone has faith in me, I must say I have had some rather odd replies!!!
Ok I gunna d/l all at once
thanx so much for you help you have all been so awesome
you are the champions.

dunno
03-01-2007, 11:31 PM
Ok I have d/l 66 updates including Office SP2, but I have just clicked on the little icon in the right hand corner saying that I have new updates and Windows Service Pack 2 is in there at between 75-266mb, also in there is Realteck AC 97 Audio, what is this???.
After all this am I going to have any room on my computer to do anything??? LOL

Greven
03-01-2007, 11:39 PM
Ok I have d/l 66 updates including Office SP2, but I have just clicked on the little icon in the right hand corner saying that I have new updates and Windows Service Pack 2 is in there at between 75-266mb, also in there is Realteck AC 97 Audio, what is this???.
After all this am I going to have any room on my computer to do anything??? LOL

The AC97 audio is a driver for your onboard audio. I wouldn't recommend installing it as I've had a lot of trouble with sound drivers off windowsupdate. I didn't realise it automatically downloaded drivers.

You will probably have plenty of room still free. If you want to find out just how much, go into My Computer, right-click on C drive & select properties.

Speedy Gonzales
04-01-2007, 11:11 AM
NEVER install drivers from the Windows update site.

You'll have probs.

Get the drivers from the CD if u have it, or from the manufacturer's site.

I've never seen it automatically install drivers.

Most probably coz I've got auto updates on notify me but don't download them.

dunno
04-01-2007, 12:35 PM
The AC97 audio is a driver for your onboard audio. I wouldn't recommend installing it as I've had a lot of trouble with sound drivers off windowsupdate. I didn't realise it automatically downloaded drivers.

You will probably have plenty of room still free. If you want to find out just how much, go into My Computer, right-click on C drive & select properties.

Hi,

I have 11gb of free space, i assume this will be enough

Speedy Gonzales
04-01-2007, 12:42 PM
Thats plenty. After the updates have been installed, u can use something like ccleaner (www.ccleaner.com) to get rid of all the temp files, and get some space back.

dunno
04-01-2007, 01:10 PM
Thats plenty. After the updates have been installed, u can use something like ccleaner (www.ccleaner.com) to get rid of all the temp files, and get some space back.

I have a whole lot of things in add/remove programs and I have no idea what they are for, do I need them, they are as follows

NVIDIA Windows 2000/XP Display Drivers
PS2
Python 2.2 combinedWin 32 extensions
Python 2.2.1
S3 Display
S3 Gamma 2
S3Info 2
S3 Overlay
Lernout & Hauspie Tru Voice Amercian English TTS Engine
KBD

Speedy Gonzales
04-01-2007, 01:27 PM
I have a whole lot of things in add/remove programs and I have no idea what they are for, do I need them, they are as follows

NVIDIA Windows 2000/XP Display Drivers
PS2
Python 2.2 combinedWin 32 extensions
Python 2.2.1
S3 Display
S3 Gamma 2
S3Info 2
S3 Overlay
Lernout & Hauspie Tru Voice Amercian English TTS Engine
KBD

Whats your video card? Do you know?? Is it on board? Or is it a Nvidia card?

It looks like Python is a programming language program? If u don't use it u can uninstall it.

You shouldn't need these

S3 Display
S3 Gamma 2
S3Info 2
S3 Overlay

If you have a Nvidia video card.

This

Lernout & Hauspie Tru Voice Amercian English TTS Engine

Is for speech and can be used for speech recognition, if u installed the speech stuff for Office / word, if its got the speech option (I think it has).

I would say KBD is for your keyboard, so that can stay.

dunno
04-01-2007, 01:36 PM
Whats your video card? Do you know?? Is it on board? Or is it a Nvidia card?

It looks like Python is a programming language program? If u don't use it u can uninstall it.

You shouldn't need these

S3 Display
S3 Gamma 2
S3Info 2
S3 Overlay

If you have a Nvidia video card.

This

Lernout & Hauspie Tru Voice Amercian English TTS Engine

Is for speech and can be used for speech recognition, if u installed the speech stuff for Office / word, if its got the speech option (I think it has).

I would say KBD is for your keyboard, so that can stay.

I do not have a video card, do not even know what one is!!!
so I will just get rid of the learning programme python at this stage.
Also since doing a system recovery, I keep getting a message when I go on line saying to try again or connect, or cannot display this page, if i click on try again the page comes up, or refresh the page comes up.

Speedy Gonzales
04-01-2007, 01:52 PM
Go to control panel / system / hardware / device manager.

Look for the display adapters entry, click on the +. Whats it say here?

Does it say S3, or Nvidia something?

The video card is what the monitor plugs into. Without it, u wouldn't see anything on a screen.

The can not display page prob, Open IE if this is what u use tools / Internet options. Advanced tab. Set everything to default. See if it gets any better.

PENTIUM
04-01-2007, 02:10 PM
I think you will find that the S3 stuff refers to the on-board video!

Speedy Gonzales
04-01-2007, 02:12 PM
I think you will find that the S3 stuff refers to the on-board video!

Thats what we're trying to find out, and why the Nvidia drivers are installed. If its on board.

dunno
04-01-2007, 03:03 PM
Go to control panel / system / hardware / device manager.

Look for the display adapters entry, click on the +. Whats it say here?

Does it say S3, or Nvidia something?

The video card is what the monitor plugs into. Without it, u wouldn't see anything on a screen.

The can not display page prob, Open IE if this is what u use tools / Internet options. Advanced tab. Set everything to default. See if it gets any better.

The display adaptor says SiS 650_651_M650_M652_740

Speedy Gonzales
04-01-2007, 03:08 PM
The display adaptor says SiS 650_651_M650_M652_740

Uninstall the Nvidia driver in add/remove program then. Hopefully there isnt a Nvidia based video card installed!

dunno
04-01-2007, 04:11 PM
I think service pack 2 has finished d/loading & installed now i have been told i have some security updates to all my Office 2003 stuff, excell outlook access publisher infopath, powerpoint and office, also just some general updates for them all, should i be nervous, i feel so dumb scared of a computer LOL Not!!!!!

dunno
04-01-2007, 08:21 PM
What is the worst that can happen to me, with regards to my Office Professional Disk????

Greven
04-01-2007, 08:26 PM
The worst that could happen to your office disk is you won't be able to receive any more updates for it once WGA for office is released. Currently, there is no downside to having a pirated copy of office professional.

dunno
04-01-2007, 08:32 PM
If I purchase one, will I be able to transfer my information to it that I currently have?????

Speedy Gonzales
04-01-2007, 08:49 PM
The worst that could happen to your office disk is you won't be able to receive any more updates for it once WGA for office is released. Currently, there is no downside to having a pirated copy of office professional.

It's already released. For some office updates. Like the Junk Email updates.

rob_on_guitar
04-01-2007, 09:51 PM
Man, this thread totally rocks!:cool:

dunno
04-01-2007, 10:45 PM
Gosh I bet you guys will be glad to see the back of my thread, How do I know when the updates are finished, the only way i figure out that they are running is by doing ctl alt del and see that Updates from HP Agent, i assume that is it??
And when i went to internet explorer it came up with microsoft office and these critical updates that it says that i need, I am back to being very confused, which is not surprising since I have been looking at this silly computer for the last 5 days solid GRRR.
I should have done my computer degree before I brought one me thinking, but to late now I stuck with something i have no knowledge how to train.

dunno
05-01-2007, 08:33 AM
Hello again

The updates from HP Agent has been running all night, it is still there when I do clt alt del this morning, ?????? refer previous post

My AVG runs everymorning, it says there are no viruses but..... it keeps coming up with

file Result/Infection Path

kernel32.dll change c/windows/system
user32.dll change "
shel32.dll change "
ntoskrnl.exe change "

what are these and what do they mean????

Speedy Gonzales
05-01-2007, 09:37 AM
How do I know when the updates are finished, the only way i figure out that they are running is by doing ctl alt del and see that Updates from HP Agent, i assume that is it??

The HP updates have nothing to do with the XP updates. And XP updates are different from HP and Office updates (they're different programs obviously)

If u right mouse on my computer on the desktop / properties / auto updates, change it to notify me but don't download, you'll see a shield-like icon on the taskbar, when there are updates for XP. If this icon doesn't appear often, there are no XP updates (they've been installed).

Not too sure what your las post means, they're XP files, but I don't know what the change bit means

Greven
05-01-2007, 10:36 AM
file Result/Infection Path

kernel32.dll change c/windows/system
user32.dll change "
shel32.dll change "
ntoskrnl.exe change "

what are these and what do they mean????

IT could be a false alarm, or it could be spyware. Give your computer a once over with spybot. Some spyware hooks into shell32. I'm not sure about the other system files.

If you go into command prompt (start --> run --> cmd) & use the command sfc /scannow it should set them back to the originals.


I think the HP updates program runs all the time regardless of if it is downloading updates or not. Best way to get windows updates is to go to the website.

dunno
05-01-2007, 12:48 PM
I have run spybot and it has come up with about 60 things called back web lite HKEY_CLASSES, but also on the right it comes up Registry key with a greeny coloured box thing
Help?????

dunno
05-01-2007, 03:32 PM
I know i am a pain, but is there any one out there, will regard to my previous post, Thank you

Speedy Gonzales
05-01-2007, 04:14 PM
Those entries may belong to some of the HP programs installed.

Deleting the entries in SB may or may not affect the programs, I don't know.

I haven't got any HP programs on these.

dunno
05-01-2007, 06:19 PM
Hello again

My daughter has been given an old computer windows 97, but i was hoping she would be able to put her Sims on it, but it requires windows 98 or 2000 at the least for her to be able to use Sims on it, I wanted her to get of my computer, as her Sims tasks up to much space, and she is on it for hours.
Does anyone have any suggestions about how to get her of mine.

Dannz
05-01-2007, 06:40 PM
windows 97? i didnt know there was such a thing.

EDIT: from some googling, windows 97 was in the end released as windows 98, so unless you have some crazy beta, i dont think it would be 97

Greven
05-01-2007, 08:12 PM
windows 97? i didnt know there was such a thing.

EDIT: from some googling, windows 97 was in the end released as windows 98, so unless you have some crazy beta, i dont think it would be 97

Could it be Windows 95 with Office 97? You would be surprised how many people make that mistake.

dunno
05-01-2007, 08:17 PM
Could it be Windows 95 with Office 97? You would be surprised how many people make that mistake.

Yes Greven you would be right That is excatly what I meant, good mind reader, do you have any clues to by spybot post about three posts back i think

pctek
05-01-2007, 08:18 PM
Hello again

My daughter has been given an old computer windows 97, but i was hoping she would be able to put her Sims on it, but it requires windows 98
Does anyone have any suggestions about how to get her of mine.

BackWeb is part of the HP junk. IT is spyware although not particularly nasty spyware. Let Spybot remove it, its less clutter anyway.

Your daughter would need a gaming PC if she wants to start playing games on it. For SIms it doesn't have to be much of a gaming PC but the O/S is the least of your worries. She would also need a reasonable amount of RAM and a separate (not onboard) graphics card.

There is no Windows 97.
There are:
Windows 95
Windows 98
Windows ME

stu161204
05-01-2007, 10:13 PM
There is no Windows 97.
There are:
Windows 95
Windows 98
Windows ME

&

2000 pro

dunno
05-01-2007, 10:38 PM
I think I am now completely back on track now, Thank you all so much for all your professional knowledge and advice, you all rock!!!!!!!
Hopefully I will not be needing you again in the new future anyways


Cheers to you all
Chow for now
Dunno

dunno
05-01-2007, 11:04 PM
Gosh back sooner then I thought, probably a whole 10 minutes break.

Now that I have got rid of back web thru spy bot, when I restart my computer, i get a message box saying..........

Runner Error Invalid Back Web application ID "137903"
What is this and how do I get rid of it??????

zqwerty
05-01-2007, 11:31 PM
Seems this is a common problem caused by deleting registry entries for the HP Updater using SpyBot.

Read this:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00061410

Don't follow this, I posted it to give you more info on what has happened.

and this:

http://www.newbie.org/help/messages/5155.html

"i have a hp pavilion, and in reading the hp website they mention that backweb is not need... i think they have an article in there telling you other software that you can remove to speed up your system and clear out space. if you cannot remove backweb because you tried to delete it (or any other program) you should re-install the software, and then use the add remove programs icon in control panel. this will allow you to do a better job at removing the program, gets a little dangerous when you delete stuff without deleting all the necessaries in the registry. if you do remove backweb make sure you do your windows updates and check in with hp and search your machine to see if they have any specific upgrades"

TRY THIS SECOND, before doing anything, my assessment would be to try and remove the HP Updater using add/remove programs in control panel.

IMPORTANT:

I think that SpyBot keeps a record of fixes it has performed if you can find that in the SpyBot options then just undo the fix, TRY THIS FIRST.

dunno
07-01-2007, 10:17 PM
Hi again,

I went back to recovery on spy bot and ticked all the stuff I got rid off, because it comes up in dark bold black, but now I am getting this message on start up.

Could not load the target dll("C:\Program Files\Backweb\Backweb Client\6.2.3.66\Program\Backweb.dll", error code 126)

I am beginning to give up on this computer caper!!!!!!

zqwerty
07-01-2007, 11:03 PM
Now try to remove the HP Updater using add/remove programs in control panel.

dunno
07-01-2007, 11:39 PM
Hi

I do not have an HP updater in Add/Remove Programs, I do have these things:

HP Deskjet printer preloaded drivers
HP Digital Imaging Album Printing 1.0
HP Memories Disc
HP Photosmart printers preloaded drivers
HP Photoand Imaging 1.2-Photosmart Cameras
HP PSC 2100 series
HP Scanjet scanner preloaded drivers

Thats it nothing else, maybe one of these is them with different name I knot know

dunno
07-01-2007, 11:45 PM
Oops I have just stumbled across Updates from HP after about 400 Security Updates thats why I would have missed it, I was only looking under H for HP not U for Updates

Is this what I need to remove?

zqwerty
07-01-2007, 11:58 PM
Have a look for Backweb in the Add/Remove entries.

Read this:

http://www.cexx.org/dlgli.htm

and:

http://www.neuber.com/taskmanager/process/backweb-8876480.exe.html

dunno
08-01-2007, 08:56 PM
There is no back web in add/remove programs, I did delete the backweb in program files, also I went to msconfig, and unticked msn and hp updates but when I restart the computer it starts in selective startup, then i try to restart in normal startup and the things are ticked again, I tried it heaps of times until i was cross eyed. But it still stays ticked what am I doing wrong????

Speedy Gonzales
08-01-2007, 09:02 PM
After u untick them in msconfig, reboot then when u get back into Windows tick the box, on the bottom so it doesn't come up again.

Or use ccleaner go to the tools / startup tab. Highlight the same entries. And delete them. Bet they won't come back again

Unless whatever the HP entries do, if u reboot they're required, so are put back into startup. In which case u can't delete them.

dunno
09-01-2007, 07:23 AM
I think I can safely say that my computer is now running beautifully, no more weird runner errors on start up, running quite fast, everything working as far as I can tell, so hopefully once again, this is the last you will hear from me for a while, fingers crossed, Thanks to you all once again