View Full Version : "Help and Support", "Search", & "Run".

15-12-2006, 12:09 PM
XP SP2 Home.
These start menu commands do not start when selected.
I use Symantec AV, SpyBot S&D, AdAware, ZoneAlarm & Spyware Doctor. All with current definitions (checked for and run daily) so have a reasonably belief that my machine has not been compromised/invaded.
Have not recently installed or changed any programs, and have no idea how long this problem may have existed.
Really would appreciate some help here. Any ideas?

Speedy Gonzales
15-12-2006, 12:17 PM
Does task manager open??

I would get Hijackthis unzip it, run it and click on scan and save a log.

And post the log here.

15-12-2006, 01:18 PM
Log file here

Logfile of HijackThis v1.99.1
Scan saved at 10:40:22 AM, on 7/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLCapSvc.exe
C:\Program Files\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLServer.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLSched.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Acer\Empowering Technology\eRecovery\Monitor.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Firetrust\Benign\B9.exe
C:\Program Files\Pro Imaging Powertoys\Microsoft Color Control Panel Applet for Windows XP\WinColorReminder.exe
C:\Program Files\World Time\worldtime.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Alan Gordon\My Documents\My Download Files\HijackThis v1-99-1.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://global.acer.com
O1 - Hosts: mail.bigpond.com.b9
O1 - Hosts: pop.mail.yahoo.co.nz.b9
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [AzMixerSel] C:\Program Files\Realtek\InstallShield\AzMixerSel.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\QtZgAcer.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Dimension4] C:\Program Files\D4\D4.exe
O4 - HKLM\..\Run: [epm-dm] c:\acer\epm\epm-dm.exe
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\system32\taskswitch.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\Monitor.exe
O4 - HKCU\..\Run: [b9] C:\Program Files\Firetrust\Benign\B9.exe /minimize
O4 - HKCU\..\Run: [WinColorReminder] C:\Program Files\Pro Imaging Powertoys\Microsoft Color Control Panel Applet for Windows XP\WinColorReminder.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: World Time.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk.disabled
O4 - Global Startup: LUMIX Simple Viewer.lnk.disabled
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1147537996375
O16 - DPF: {EF6E7E56-9229-4C73-AAD0-15316405DB95} (Easy Photo Uploader) - http://alangordon.photosite.com/~site/UploadBox/UploadBox_live.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{FC880E7A-1544-4E5D-B057-5A92E319553F}: NameServer =
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLSched.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLServer.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe

15-12-2006, 01:37 PM
Forgot to say, yes, Task Manager does open.

Speedy Gonzales
15-12-2006, 02:52 PM
Do you know what these belong to??

O1 - Hosts: mail.bigpond.com.b9

O1 - Hosts: pop.mail.yahoo.co.nz.b9

Have u got some kind of tweaking program installed??

If you have, someone may have disabled these options.

15-12-2006, 03:09 PM
b9 is a Firetrust.com program for protecting email - see at http://tinyurl.com/ybunk3.
b9 has been installed on this PC for as long as I have had it, without any problems ie my email works correctly and the non working progs used to work.
No, I am the only person who uses this machine, and no, the program(s) have not been tweaked.