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MistyCat
08-12-2006, 08:50 PM
I'm trying to get a sound file from Radio New Zealand.

It's on this page as a Podcast.
http://www.radionz.co.nz/nr/programmes/ninetonoon/20061206

It's on this page as an MP3.
http://www.radionz.co.nz/podcasts/ninetonoon.rss
The file on that page is:
http://podcast.radionz.co.nz/ntn/ntn-20061207-0941-Ukelele_In_NZ-064.mp3

These files will expire on December 14.

I've tried to download the MP3 using normal software (Opera, Firefox, IE6 and GetRight) but I get no reaction. No "Not Found", no "You're not allowed", none of the usual problems. Just no reaction.

Any advice?

I'm getting the file for a friend who is a retired New Zealand school teacher. I'm still on dialup, using Win98. I don't want help with the file as a Podcast, I just want to save the MP3 to my hard drive.

Thanks,
MistyCat

Jen
08-12-2006, 09:49 PM
When I click on any mp3 link from the RSS feed page, I just get this message.

Unable to connect

Firefox can't establish a connection to the server at podcast.radionz.co.nz.

Perhaps try again later and see if it works. :)

juicytree
08-12-2006, 09:56 PM
It seems to me that the file doesn't exist either. May be best to email radionz.

MistyCat
08-12-2006, 10:15 PM
Thanks, Jen and juicytree.
Now I know the problem's not with my software or my chair/keyboard interface I'll try later, then contact RNZ if there's still no joy.
I've found all RNZ staff very helpful in the past, particularly the Sound Archive staff.

MistyCat

Safari
08-12-2006, 10:38 PM
They all work for me, I can download any of them including the one in question.

MistyCat
10-12-2006, 11:23 AM
Safari, could you tell me what browser (or other software) you used?

I've been trying different methods at different times without success.

Any indication of what the successful difference is between us would be appreciated.

Thanks,
MistyCat

stu161204
10-12-2006, 11:37 AM
I also can download the one in question fine (& have saved it to my hard drive, if you want to try & download that file from another server let me know), part from I get a crap download speed from them (11 KB/s)

Firefox 1.0.7

Win XP Pro

On Xtra Go Large

and both these links: http://www.radionz.co.nz/nr/programmes/ninetonoon/20061206 & http://www.radionz.co.nz/podcasts/ninetonoon.rss, work fine for me :)

Safari
10-12-2006, 12:02 PM
I am using Safari browser on a Mac
IE 6 may not be RSS compatible, I think IE 7 is though.
I think Firefox should be able to handle RSS sites but may require some configuration.

MistyCat
10-12-2006, 12:13 PM
I tried with Firefox 1.5.0.7 but still without success. Win98, Ihug dialup.

Thanks for the offer to serve the file. If you don't mind, I'll wait for the reply from access@radionz.co.nz
I'd like to find my problem as there's two other sessions my friend would like to hear. They expire on Thursday 14th December, so if I've had no success by then I'd be very pleased to be able to get the one you downloaded from you.

Cheers,
MistyCat

MistyCat
10-12-2006, 12:20 PM
Thanks, Safari.

My browser of choice is Opera (on Win98, dialup), and so far I've had no trouble with RSS feeds.
I tried Firefox and IE6 as well.
My Downloader (GetRight) is usually pretty good too.

With luck a reply from access@radionz.co.nz will give me more information specific to my problem.

Cheers,
MistyCat

MistyCat
10-12-2006, 12:50 PM
I've had a reply from

Here it is in full.
-----------
Dear Alan,

We have 4 servers that provide the podcast files - 1 each in Auckland,
Palmerston North, and Wellington and a Fourth in the USA. The server you
get depends on where you are and who your ISP is. In your case I suspect
it'll be the one in Auckland, but I have checked all the servers and the
files are there.

Can you send me the exact error message you get please?

I may also need to get you to run a trace route to the server for me, to
see what the problem is. Do you know how to do this (I'll send
instructions if you don't)?

I have fixed the typo on the access page as well...

regards,

Richard Hulse
-----------

I sent the various error messages from my assorted download software, and added this:

_____________

Pinging podcast.radionz.co.nz [202.7.7.91] with 32 bytes of data:

Reply from 202.7.7.91: bytes=32 time=1247ms TTL=125
Reply from 202.7.7.91: bytes=32 time=1259ms TTL=125
Reply from 202.7.7.91: bytes=32 time=1274ms TTL=125
Reply from 202.7.7.91: bytes=32 time=1279ms TTL=125

Ping statistics for 202.7.7.91:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1247ms, Maximum = 1279ms, Average = 1264ms

Tracing route to podcast.radionz.co.nz [202.7.7.91]
over a maximum of 30 hops:

1 998 ms 1256 ms 1259 ms lo0.akl-grafton-diallns4.ihug.net [203.109.128.247]
2 1248 ms 1280 ms 1258 ms gi2-4.akl-grafton-bdr1.ihug.net [203.109.130.11]
3 1007 ms 1266 ms 1291 ms anycast.ape.net.nz [192.203.154.5]
4 1178 ms 1041 ms 1256 ms podcast.radionz.co.nz [202.7.7.91]

Trace complete.
_____________

My conclusion: It's my chair/keyboard interface problem. :-(

I'll keep trying.

Cheers,
MistyCat

Safari
10-12-2006, 01:27 PM
I think the problem is with Ihug.
When I connect with them I can't download any of the MP3 files.
Connecting with my normal ISP it works fine.

Ping and trace to podcast.radionz.co.nz is fine like your result.
When trying to download a file get an error "can't connect to host".

Terry Porritt
10-12-2006, 01:58 PM
I cannot download that file either using Firefox, none of the servers work for me

If all else fails, you should be able to play the .asx (link) streaming file from here, but don't ask me how it works as the servers listed in the asx file don't respond for me either :confused:

http://www.radionz.co.nz/__data/assets/audio_item/699164/, which is the file preceded by[VID], and then re-encode it using something like Windows Media Encoder, or an mp3 encoder etc.

MistyCat
10-12-2006, 02:46 PM
Update.
My first reply from Richard Hulse at access@radionz.co.nz was, in part:
_________
We have 4 servers that provide the podcast files - 1 each in Auckland,
Palmerston North, and Wellington and a Fourth in the USA. The server you
get depends on where you are and who your ISP is. In your case I suspect
it'll be the one in Auckland, but I have checked all the servers and the
files are there.

Can you send me the exact error message you get please?

I may also need to get you to run a trace route to the server for me, to
see what the problem is. Do you know how to do this (I'll send
instructions if you don't)?

I have fixed the typo on the access page as well...

regards,

Richard Hulse
_________

After I sent my Error page, along with a Ping and a Tracert of http://podcast.radionz.co.nz/, he replied:
________
Thanks, for that.

It looks like we have a fault in Auckland - the server is running OK,
and as you found you can ping it, but it is not accepting connections.

Our streaming guys are looking into it.

regards,

Richard
________

It looks as though there's an intermittent fault (maybe a loading issue), and it's picking on me (or maybe IHug.) Sigh.

I'll try again later.

Cheers,
MistyCat

Sweep
10-12-2006, 06:12 PM
I had no problem downloading this file. Using Xtra broadband and IE 6

One of my friends is on Ihug dialup and he can't download files either from Radio New Zealand.

He was going to Email Ihug having already phoned them with no result.

I have given him a link to this thread that he will include in his Email.

Hopefully this will hurry things along.

I do have this file on my hard drive and can email it as an attachment if you have to have it. 4.3 megs from memory should take slightly less than 30 mins over dialup.

stu161204
10-12-2006, 06:21 PM
I do have this file on my hard drive and can email it as an attachment if you have to have it. 4.3 megs from memory should take slightly less than 30 mins over dialup.

your not the only one ;) :)

MistyCat
10-12-2006, 08:03 PM
Thanks, folks.
I can listen to the streamed file myself without a problem. I use the free WinAmp, which won't save. The file it reads (from the .asx link) is:
mms://202.7.7.90/rnz/ntn/ntn-20061207-0941-Ukelele_In_NZ-mbr.wma

The one I'm trying to download is:
http://podcast.radionz.co.nz/ntn/ntn-20061207-0941-Ukelele_In_NZ-064.mp3

It does look as though IHug is the problem. I'll contact them myself as well. The more people who squeak, the more chance of the good oil.

I'm trying to download rather than just listen because I want a couple of retired school teacher friends to hear three separate files of interest, and they'll expire from the server on 14th December.

Tomorrow I can try from a Paradise.net account. It will be interesting to see what happens there.

Cheers,
Alan

MistyCat
10-12-2006, 08:58 PM
Update.

I did a clean reboot and set up my downloader (GetRight) to try to download the MP3 from my IHug account. After 20 minutes, the log file showed 20 reports on the minute of "No data received."

I then set up a connection from a friend's Paradise account. Twelve minutes later, GetRight said:

2006/12/10-20:27:13: Finished downloading: http://podcast.radionz.co.nz/ntn/ntn-20061207-0941-Ukelele_In_NZ-064.mp3
2006/12/10-20:27:13: Elapsed: 0:12:02 (Ave. 6.1K/sec)

We now have multiple failures through IHug, and multiple successes from other ISPs, including (in my case) identical hardware and software.

It might not be 100% proof, but it walks like a duck and it talks like a duck. I don't think we have an elephant in a superb disguise.

I'm off now to make certain suggestions to IHug.

Thanks to all. To those who offered me access to their downloaded file, many thanks but I can now get them all myself. The offer was appreciated.

Cheers,
MistyCat

stu161204
10-12-2006, 09:12 PM
Your welcome MistyCat :) & I am glad we help you finger out your problem which in this case is ihug. (I like your user name :D)

Jen
10-12-2006, 09:37 PM
We now have multiple failures through IHug, and multiple successes from other ISPs, including (in my case) identical hardware and software.Well I am with Ihug and I still get that error message from that website.

MistyCat
10-12-2006, 11:22 PM
Well I am with Ihug and I still get that error message from that website.

Jen, you may have misunderstood what I said (I do ramble a bit). In short:

1. IHug doesn't work.
2. Other ISPs do work.
3. I've emailed IHug (with a reference to this thread) telling them that, but no reply yet.

I set up another connection on my machine using Paradise (Telstra) and using that I have no problems with the Radio New Zealand site. My own IHug connection still won't let me download the MP3s, despite the fact that RNZ explicitly say on the site they are there to be downloaded. (Instructions say, "Right click, save as ..." and so on.)

I can listen to the streaming file no problems.

It's possible I misunderstood you. Are we on the same page? :confused:

Cheers,
MistyCat

Jen
10-12-2006, 11:26 PM
That is what I was saying. I'm with Ihug and I cannot download the audio file manually either. I haven't attempted to listen to the streaming audio file.

SurferJoe46
11-12-2006, 05:26 AM
I just listen to it this way:

I insert the URL into WMP and save it to the player.

The URL is: mms://202.7.7.90/rnz-natrad

It shows in "Other Media" area.