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crvt75
12-08-2006, 01:47 AM
Hi,

I have a client you is using Outlook Express 6. He gets e-mails from various Asian countries and his Outlook will not download certain messages (these are legitimate e-mails from his customers, not spam) and just times out. He is unable to retrieve any messages until we clear out his mailbox. Everything on our email server is fine.

Has anyone else had this problem or does anyone know how to correct this situation.

Thanks in advance,

:confused:

Jason

Safari
12-08-2006, 07:16 AM
If it is not a large email with an attachment then the usual cause for this is corrupted headers in the message. All they can do is access the message in webmail and delete it from there.
OE has this corrupted header problem more than other mail clients so they could try using something else such as Thunderbird.

crvt75
12-08-2006, 07:31 AM
Safari,

Thanks for the input. Some files have attachment, but they are not that big, so it must be the corrupt header.

Thanks,

Jason

Safari
12-08-2006, 07:38 AM
If they have incoming mail scanning active in their antivirus it might help if that was turned off if OE is timing out when downloading attachments.