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miknz
11-07-2006, 10:25 PM
I need some help, I have an adsl connection and when I have been online for a while, can be anywhere from 5 mins to 5 hours, my internet connection locks solid. I can't bring on websites up or check email , when I unplug my modem the two little green arrows in the task bar stay green as if the modem was still plugged in, I need to completely reboot the system to fix it. Sometimes when I reboot my comp freezes 2/3rds through the shut down.

I have a usb adsl modem(homedsl supplied be telstra) winxp sp2 and hijack this log below


Logfile of HijackThis v1.99.1
Scan saved at 9:22:27 p.m., on 11/07/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Dynalink\Adsl\dslstat.exe
C:\Program Files\Dynalink\Adsl\dslagent.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\Mike\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://xtramsn.co.nz/home/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Packard Bell
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: TGTSoft Explorer Toolbar Changer - {C333CF63-767F-4831-94AC-E683D962C63C} - C:\Program Files\TGTSoft\StyleXP\TGT_BHO.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\Dynalink\Adsl\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\Dynalink\Adsl\dslagent.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1123309654343
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1149275474843
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{B5AF2C6B-F522-4752-B109-19BF17BE397C}: NameServer = 203.97.33.14 203.97.37.14
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: StyleXPService - Unknown owner - C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Renmoo
11-07-2006, 10:40 PM
For HijackThis log analysis, you are welcome to take a look at my signature. :D
Have you scanned your computer for malwares using those usual utilities?

Cheers :)

miknz
11-07-2006, 10:54 PM
For HijackThis log analysis, you are welcome to take a look at my signature. :D
Have you scanned your computer for malwares using those usual utilities?

Cheers :)


Yeah I have since analyised my logfile and it came up ok, any other ideas what could be causing my problem? I have run avg, adaware and spybot several times over the past few weeks and I still have the same problem.

tweak'e
11-07-2006, 11:01 PM
C:\WINDOWS\system32\SearchIndexer.exe

google keeps showing this as part of windows VISTA. check what it is.

Speedy Gonzales
11-07-2006, 11:07 PM
The log looks fine, but I dont know what this belongs to

C:\WINDOWS\system32\SearchIndexer.exe

Its not on this PC.

But yup as Tweake has said this looks like its part of Vista, which you havent got.

miknz
12-07-2006, 08:51 AM
The log looks fine, but I dont know what this belongs to

C:\WINDOWS\system32\SearchIndexer.exe

Its not on this PC.

But yup as Tweake has said this looks like its part of Vista, which you havent got.


search indexer is part of office 07 which I had on for a week or two, this is a system hog!!!I have taken office off but the indexer still seems to show up, I will remove it from the startup. Office was not the cause of my issue

Renmoo
12-07-2006, 05:43 PM
Just wondering, exactly what did you mean by "internet connection locks solid"? Have you checked through your ZoneAlarm settings to ensure that you haven't accidentally activated the Internet Lock or stop all internet connections whenever your Internet hangs?

Cheers :)

miknz
12-07-2006, 08:04 PM
Just wondering, exactly what did you mean by "internet connection locks solid"? Have you checked through your ZoneAlarm settings to ensure that you haven't accidentally activated the Internet Lock or stop all internet connections whenever your Internet hangs?

Cheers :)


it freezes. I get "page not available"error, email wont check etc, if I click on the icon to disconnect it "hangs" and the two screens in the task bar stay put, if I unplug the USB modem it still shows as being connected. The only way to get it to reset is to reboot the comp usually I then get a task not responding window pop up reffering to the task manager.

So therfore something is effecting my task manager and screwing with it, any ideas?

tweak'e
12-07-2006, 08:10 PM
can you run the modem via ethernet rather than USB ?

miknz
12-07-2006, 08:25 PM
can you run the modem via ethernet rather than USB ?


no

Terry Porritt
12-07-2006, 08:33 PM
You could try the so-called XP winsock fix:
http://www.majorgeeks.com/download4372.html

Though the problem could be elsewhere. You could also try a "repair' install as a last resort, though I'm not sure how if that works if you have SP2 installed via a SP2 download rather than a "slipstreamed" CD, or an XP CD with SP2.

miknz
12-07-2006, 09:58 PM
You could try the so-called XP winsock fix:
http://www.majorgeeks.com/download4372.html

Though the problem could be elsewhere. You could also try a "repair' install as a last resort, though I'm not sure how if that works if you have SP2 installed via a SP2 download rather than a "slipstreamed" CD, or an XP CD with SP2.


I ran the program you suggeted and within .5 hour it happened again. I have unchecked zonealarm from my startup list and will see what happens

Cheers