View Full Version : External dvd will not read dvd

19-04-2006, 09:01 PM
Hi I have upgraded to a laptop about 2 months ago. It is a Nec with 500 ram. I brought a external dvd writer as it only came with a cdrom.

Today when I tried copying some photos onto a brand new Sony dvd-rw disc it at first said the disc was full. Then nothing. So I took the disc out went back into my computer as I was going to check the disc but my dvd was not there. I looked everywhere but It had somehow uninstalled itself. I restarted my computer and that didn't change anything. I tried everything but nothing workerd. So I done a system restore for the 2nd april as I knew it was ok then. When I turned it back on it was the same so, I went and unpluged the dvd and replugged it in and it came back. I thought good.
Not good. It will now play cds but not dvds. I put a dvd in that I had played when I got it and it will not even start.

I went control panel-systems-hardware-device manager-dvdcd drives-clicked on the dvd and went trouble shoot but it said it was working poperly

Is it the dvd drive or something else does anyone else know.
I would appriciate any ideas. :help:

19-04-2006, 10:41 PM
bump Hope someone knows what to look at or for.

19-04-2006, 10:44 PM
yes otherwise I will ring the shop in the morning and see if they know

20-04-2006, 01:00 AM
Can you try the external drive on another PC?

It sounds to me as though it might just be a dud drive. I've got a few a work that are showing similar wierd behaviour e.g. they might be able to read silver CDs but not CD-Rs, or seem okay with CDs but read only some DVDs.

I've tried to clean the lens but I that didn't help. Bring fairly mechanical beasts they can just go bad. I'd probably wouldn't waste much time on it, and take it back.

20-04-2006, 09:59 AM
I finally managed to uninstall it last night thinking it may be driver conflict.
But today the error message I am getting is windows is currently using the cd please wait beforer starting the cd writing wizard. Help I really do not want to reformat.

20-04-2006, 10:07 AM
I also tried burning the photos to dvd with nero yesterday. It didn't work and this is the error log I got can anyone help understand this.



Windows XP 5.1
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Ahead\nero\Wnaspi32.dll': Ver=, size=164112 bytes, created 10/27/2004 4:35:32 AM
Nero Version:
Internal Version: 6, 6, 0, 14d
(Nero Express)
Recorder: <DVDRW USB 16X> Version: U089 - HA 2 TA 0 -
Adapter driver: <> HA 2
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?
CD-ROM: <DVDRW USB 16X >Version: U089 - HA 2 TA 0 -
Adapter driver: <> HA 2

=== Scsi-Device-Map ===
DiskPeripheral : FUJITSU MHT2040AT atapi Port 0 ID 0 DMA: On
CdRomPeripheral : TEAC CD-224E atapi Port 1 ID 0 DMA: Off

=== CDRom-Device-Map ===
TEAC CD-224E Q: CDRom0

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 73400320 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 502MB (514480kB)
Free physical memory: 230MB (235532kB)
Memory in use : 54 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

ISO compilation
6:19:16 PM #1 Text 0 File Isodoc.cpp, Line 6314
Iso document burn settings
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : FALSE
Multisession : TRUE
Multisession type: : Start multisession
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

6:19:16 PM #2 Text 0 File Reader.cpp, Line 127
Reader running

6:19:16 PM #3 ISO9660GEN -11 File geniso.cpp, Line 3297
First writeable address = 0 (0x00000000)

6:19:16 PM #4 Text 0 File Burncd.cpp, Line 3230
Turn on Disc-At-Once, using DVD media

6:19:16 PM #5 Text 0 File DlgWaitCD.cpp, Line 267
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 607 ( 0:08.07, 1MB)

6:19:16 PM #6 Text 0 File DlgWaitCD.cpp, Line 279
Write in overburning mode: NO (enabled: CD)

6:19:16 PM #7 Text 0 File DlgWaitCD.cpp, Line 2433
Recorder: DVDRW USB 16X, Media type: DVD-RW
Disc Manufacturer: RITEKW - 01
Disc Application Code: 64, Disc Physical Code: 214

6:19:16 PM #8 Text 0 File DlgWaitCD.cpp, Line 445
>>> Protocol of DlgWaitCD activities: <<<

6:19:16 PM #9 Text 0 File ThreadedTransferInterface.cpp, Line 830
Setup items (after recorder preparation)
2 indices, index0 (150) not provided
original disc pos #0 + 608 (608) = #608/0:8.8
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 608 blocks [DVDRW USB 16X]

6:19:16 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 1043
Prepare recorder [DVDRW USB 16X] for write in CUE-sheet-DAO
DAO infos:
MCN: ""
TOCType: 0x00; Session Closed, disc not fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 1245184, ISRC ""
DAO layout:
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep_______ ___
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
608 | lead-out | 1 | 0x41 | 0x00

6:19:16 PM #11 Phase 24 File dlgbrnst.cpp, Line 1832
Unknown BurnPhase

6:19:16 PM #12 Text 0 File Burncd.cpp, Line 4114
Cache writing successful.

6:19:16 PM #13 Phase 25 File dlgbrnst.cpp, Line 1832
Unknown BurnPhase

6:19:16 PM #14 Phase 36 File dlgbrnst.cpp, Line 1832
Unknown BurnPhase

6:19:17 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 2643
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

6:19:17 PM #16 Text 0 File DVDMinusRW.cpp, Line 269
Perform 'Quick Format' (type 15h) to set disc in 'Restricted Overwrite Mode'.

6:19:17 PM #17 Phase 136 File dlgbrnst.cpp, Line 1832
Unknown BurnPhase

6:23:19 PM #18 SCSI -1169 File Cdrdrv.cpp, Line 1182
SCSI Exec, HA 2, TA 0, LUN 0
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x02 (KEY_NOT_READY)
Sense Code: 0x04
Sense Qual: 0x04
CDB Data: 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
Sense Data: 0x70 0x00 0x02 0x00 0x00 0x00 0x00 0x0A
0x00 0x00 0x00 0x00 0x04 0x04

6:23:57 PM #19 CDR -1135 File ThreadedTransferInterface.cpp, Line 1763
Unknown CDR error

6:23:57 PM #20 TRANSFER -27 File ThreadedTransferInterface.cpp, Line 1763
-27 Unknown error

6:23:57 PM #21 Phase 38 File dlgbrnst.cpp, Line 1832
Unknown BurnPhase

Existing drivers:
File 'Drivers\ADPU160M.SYS': Ver=v3.60a (Lab01_N(johnstra).010529-2218), size=101888 bytes, created 8/17/2001 6:07:32 PM

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

Speedy Gonzales
20-04-2006, 10:14 AM
So, are you trying to burn a cd, or a dvd, using XP's CD writing wizard??

XP doesnt support burning to DVD, by default. Only CD.

If you want to burn to DVD, I would use something like Nero/Nerovision (http://www..nero.com) (altho the burning to DVD bit, needs a serial).

Or CDBurnerXP Pro (http://www.cdburnerxp.se/) , which is free.

But, I've never tried this program.

What version of Nero, are you using?

And how / what option did you select in Nero (or Nerovision), to burn the photos?

You didnt format the dvd or cd, before you tried to burn to it, using Nero, did you??

20-04-2006, 10:43 AM
I am using Nero 6 that came with the dvd.

XP doesnt support burning to DVD, by default. Only CD
Thankyou I did not know this

(altho the burning to DVD bit, needs a serial).
What is a serial

My sister is on her way here to try and see if she can help as she is more computer savy than me. I will get her to read this and get her to ask any questions that I have not thought of.

Speedy Gonzales
20-04-2006, 10:54 AM
(altho the burning to DVD bit, needs a serial).

What is a serial

A serial is a serial number, which is needed to enable the option, or to register a software program. Nero usually needs a serial number, so it goes further than the 30 days, or whatever. (If its a trial version).

I think in your case, it would have come with a serial, since your version maybe an OEM version. It came with the DVD writer.

And most of the options in Nero/Nerovision (well mostly Nerovision), also need a serial number.

Whats the brand/model of the dvd writer??

And whats the exact version of Nero? 6.3?? 6.4? 6.5.xx?

It could be the version of Nero thats the prob, and it may not recognise the external dvd writer properly.

20-04-2006, 11:21 AM
I am using Nero 6 that came with the dvd.

use the Nero InfoTool. Located in START -> PROGRAMS -> NERO -> NERO TOOLKIT

If it is able to pick up your external DVD drive, you will see information regarding its capabilities under the DRIVE tab on top. This will tell you what sort of discs the drive can write to. (MAke sure the external drive is selected using the drop down menu on the very top, it will show you drive letters)

Put in a DVD-R that you know is blank and click on the DISC tab on top. If it is able to provide the correct details for it then I would suggest that you update your Nero 6. I have a Asus laptop with built-in DVD-RW and it came with NERO 6 OEM as default application. MY WIndows XP had a real issue with it where it would not burn DVD's at all. I had to goto nero.com and download all updates available for nero 6 (i think there are 4 packages). The first major update fixed my problem.

IF the disc is not recongnised under the DISC tab, then either your DVD drive is faulty or DVD media you are using is not supported by that drive. I would suggest you try updating NEro first or better yet use an alternative DVD burning software from the internet.

Hope this helps. :)

20-04-2006, 01:26 PM
Luckymums sis here, I have got it writing to dvd by using Nero, she was using dvd rw and it sure as heck does not like them Thanks for all the help. :thumbs:
It does have the serial number inserted, as Nero come with the external dvd, but thanks for the thought. The dvd is a dual double layer writer, BTC 16x Nero is version 6.6.014

Now we just have to find out how to make dvds run in here, cos it won't run music dvds, or video type dvds either (but does read pcuser type dvds) I have looked in the properties, but it says she has 5 changes left in the region control thingy, but in the region code, it read's 'noné, is it supposed to?

20-04-2006, 01:39 PM
To watch a DVD movie, one that you would rent from your local video store, the region setting should match the region number on the disc. NZ is region 4 and most of the DVD's at the video store should be region 4.

I have powerDVD s/w to play DVD's on my laptop. The first time I inserted a movie, it asked me to choose a region (it had highlighted approriate region for me) and only after I did that was I able to play my DVD's.

set it to region 4. If you have a lot of DVD's sourced directly from US then set it to Region 1. Don't worry about running out of region change times, there are methods to "crack" this protection. However, this should only be done if needed.

Speedy Gonzales
20-04-2006, 01:54 PM
I would update Nero anyway.

It's up to 6.6.14 (dont know if this is the same as, I dont think it is).

Nerovision is part of Nero, but its a separate download from the site.

You may not have this, you may only have Nero.

And does a bit more than Nero (for dealing with making / creating DVD's etc).

Change it to region 4. Make sure you dont play too many region DVD's, as after you play 4 different region DVD's, it'll run out, it'll lock it at the last region DVD you played.

And can't be changed. Even if you format. (maybe only if you change the DVD).

And yup. it'll be better using R+ or -R DVD blanks. Not RW.

Depending on what format the burner supports.

20-04-2006, 03:34 PM
Finally found how to change region, thanks Speedy, and are now going to install power dvd, cos even with region changed, it still wont read the two dvds that we have here. But I am not beat yet, I will keep trying

Mama, did update Nero, thanks, but it hasn't helped either. LOL Nor did the shop we bought it from

20-04-2006, 03:48 PM
Take it back and get your money back. Go and buy another one and make sure its either:

I can see from that report you did have Nero installed.
However one thing, when you use Nero - it has to be the one that came with the DVD - not the one that was with your original CD - you need to first click on the Device tab at the top - it allows you to choose between CD and DVD. Did you check Nero was set to look for a DVD?

But I don't like tha brand you got anyway.

20-04-2006, 04:06 PM
Pctek it is the version that come with it, thanks, and I have got it working. doing the happy happy dance here. LOL

Speedy, we installed PowerCd, and it reads them, thanks. I don't know what happened, cos they used to read, and now do again.

Thanks again everyone, as I have updated, changed drivers, and reinstalled, and followed most of your advice, and now it goes. :thumbs::thumbs::thumbs: