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View Full Version : Print spooler (spoolsv.exe) keeps crashing!



Jimmy D
07-03-2006, 10:05 AM
Hi
I have a problem that is bugging me, the print spooler in windows services keeps crashing, when it crashes the computer has nothing to do with printing (cant print, access network printers etc). i go into control panel services and restart the service but after a few seconds it crashes again, there's no error message is just decides not to work, it has happened on a couple of my other computers too, i've had to re-install windows to fix the problem. i've tried looking for fixes on the microsoft site and various others, nothing.
oh btw - running windows xp pro with sp2 and all the updates.
ANY help with this problem would be greatly appreciated!

Thanks
James

Pancake
07-03-2006, 11:53 AM
This has sometimes worked in the past so give it a go...

Go to Control Panel, Administrative Tools, Services and stop the Print Spooler. Turn off the printer. Now go to C:\WINDOWS\system32\spool\PRINTERS and delete these files If found '00020.SHD' and '00020.SPL'. Now turn your printer back on and restart the service.

Jimmy D
07-03-2006, 01:13 PM
Thanks Pancake, i had a look in the C:\WINDOWS\system32\spool\PRINTERS dir and there are no files in there "tried the obvious by revealing hidden files and so on"

This is so fustrating :-(

Pancake
07-03-2006, 01:30 PM
Just in case its not a virus download HijackThis (http://www.cyberanswers.org/forum/uploads/HijackThis1991.exe). It will create a directory folder for you in C\Program files. Run a scan and save the log file. Post the whole log file here. Do not fix anything since most of them listed there are harmless (some are system required). This program will help determine what,if any, spyware/malware is on your computer.

Jimmy D
08-03-2006, 07:29 AM
here is hijacks log

Logfile of HijackThis v1.99.1
Scan saved at 8:25:57 a.m., on 8/03/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft Firewall Client 2004\FwcAgent.exe
C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
C:\Program Files\CA\eTrust Antivirus\InoRT.exe
C:\Program Files\CA\eTrust Antivirus\InoTask.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\NETSUP~1\client32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\PROGRA~1\CA\ETRUST~1\realmon.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft Firewall Client 2004\FwcMgmt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\administrator\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,AutoConfigURL = http://webserver:8080/array.dll?Get.Routing.Script
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = webserver:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Firewall Client Management.lnk = ?
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\microsoft firewall client 2004\fwcwsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\microsoft firewall client 2004\fwcwsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\microsoft firewall client 2004\fwcwsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\microsoft firewall client 2004\fwcwsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\microsoft firewall client 2004\fwcwsp.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.google.com
O23 - Service: Client32 - Productive Computer Insight Ltd - C:\PROGRA~1\NETSUP~1\client32.exe
O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe
O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

Jimmy D
08-03-2006, 10:21 AM
i give up! i re-installed windows and it still crashes *cries* :dogeye:

Pancake
08-03-2006, 12:03 PM
There was no malware in your log.It was clean.Did you format and reinstall XP.and then reinstall each program and driver one at a time to see which one was the culprit.

KiwiTT_NZ
08-03-2006, 12:11 PM
Have a read of this article.

http://support.microsoft.com/?kbid=832219.

Also when you rebuild your machine did you add your printer before or after you applied the security updates

Jimmy D
08-03-2006, 12:52 PM
Thank for you're help Pancake, I've been flat out so i havnt really had time to install each driver/software/update and see if any of them cause the prolbem but i'll do that if i have some time 2night or i'll do it 2morrow. And isnt that http://support.microsoft.com/?kbid=832219 article about windows 2000 server? I think i'll try it though, i dont have anything to lose.
Cheers guys
James

KiwiTT_NZ
08-03-2006, 12:54 PM
It may be similar. I remember using NT registry fixes that worked on 2000. And 2000 is a lot closer to XP so it may help.

Jimmy D
08-03-2006, 12:57 PM
yeah thats true, cheers 4 that