View Full Version : Unable to recieve Mail

10-01-2006, 07:20 AM
Both Outlook & T/Bird give the same result. Sending fine but will not recieve.
Xtra help desk feel port 110 is somehow blocked but I've no idea how to check or fix.
(could another port be used?)
Done Malware & AV sweep. Have stripped out all unessesary programs, games etc.
Have tried with Nod32 & Zone Alarm turned off but no diff.
System XP Pro sp2

10-01-2006, 07:28 AM
Login to the xtra site and check your mail there, there may be an email with certain characters, or string of characters in the subject line that is confusing or stopping (don't ask me why, has happened once to me before) anything trying to access it.

10-01-2006, 08:38 AM
Could still be caused by ZoneAlarm blocking it even with it turned off.
Uninstall Zone Alarm to confirm it is the problem.

10-01-2006, 09:08 AM
Still no luck.
I logged on to Xtra, moved the next 10 emails in line to download but no diff.
I've tried uninstalling both Nod32 & Zone Alarm, rebooting and downloading without them(gulp) but still no success.

10-01-2006, 09:40 AM
Is it possible you XP firewall is blocking it.
Go to Control panel/Windows firewall/Advanced and set back to default settings or check all settings.

10-01-2006, 10:39 AM
Could still be caused by ZoneAlarm blocking it even with it turned off.
Uninstall Zone Alarm to confirm it is the problem.
Oh come on. How exactly????

10-01-2006, 10:41 AM
Any ideas PCTEK?

10-01-2006, 11:04 AM
Check you have completely removed ZA

10-01-2006, 01:17 PM
What are you using to connect to the internet, LAN with ADSL Router/Dial Up etc.?

10-01-2006, 05:41 PM
Normally broadband but dialup at the moment. No diff

10-01-2006, 10:42 PM
check your settings in OE incase "establish a secure connection" (or whatever it is) is enabled for recieving - because that won't work on xtra.

if you imported your settings from OE straight into thunderbird it would cause the same problem.

If you could post the exact error message OE gives you that would help

11-01-2006, 06:07 AM
Agent has a good point - what actually happens when you try to receive mail.
Is it attempting to login to the mail server, does it give an error message.

Also when did the problem start, has it never worked or was it working at one stage and then stopped. If so can you recall anything you may have installed or changed that may have caused it.
Have you ever had any other Anti-virus or firewall programs installed.
Have you ever installed any web accelerator type programs.

Check again your account settings in Outlook, specifically username all lower case and Incoming server is pop3.xtra.co.nz
In Outlook account settings select More Settings and under the Advanced Tab you need to select your connection type depending on whether you are using dialup or broadband.

Have you considered trying a system restore back to a date when it was working normally.

11-01-2006, 06:25 AM
Also check if you can ping the xtra server
Start/Run type in cmd in the box and OK
Type in - ping pop3.xtra.co.nz

11-01-2006, 10:03 AM
Out of frustration I went the system restore route. It worked a treat.
Thankyou all for your patients and help :)
...see yas....KL