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tdj
05-01-2006, 07:35 PM
Hi everyone,

Have Dell P4 machine, running XP Home Edition with SP2.

Have a Ricoh Caplio R1 digital camera and has run fine with PC for several months since purchase.

Have encountered issue connecting camera and receiving an error message under Control panel - device driver, Caplio R1 properties box and the error message is shown below

"Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)"

I have uninstalled the Caplio software several times, and run the Registery Mechanic that came with PC World recently to tidy up registery, however when PC rebooted, it detects the camera then comes up with a balloon in System Tray to effect this device does not seem to be working properly.

Camera takes phots fine, can place SD card in a card reader and place photos on PC, so issue seems to be drivers/screwed up registery.

Any help put there people would be much appreciated.

Thanks
Tony

I have

Speedy Gonzales
05-01-2006, 09:13 PM
Have you rebooted this computer since this error appeared??

To see if this fixes it.

tdj
06-01-2006, 10:09 AM
Yes, have rebooted each time

Nomad
06-01-2006, 10:24 AM
Try here, new firmware available and new software.
http://www.ricoh.com/r_dc/download/

Software supports WinXP and has the WIA driver for it, it says.

quarry
06-01-2006, 10:45 AM
there's always been problems with ricoh cameras - one of the worst around with drivers. in the end (about 10 clients) it was cheaper for them to use a card reader - $40 approx most places & it can read your friends cards as well - great for swapping.

FrankS
06-01-2006, 02:58 PM
Not your camera but maybe worth a try

http://www.computing.net/digitalphoto/wwwboard/forum/140.html

tdj
06-01-2006, 10:29 PM
Try here, new firmware available and new software.
http://www.ricoh.com/r_dc/download/

Software supports WinXP and has the WIA driver for it, it says.


Thanks for that, have checked and have latest software and firmware.

cheers

tdj
06-01-2006, 10:31 PM
there's always been problems with ricoh cameras - one of the worst around with drivers. in the end (about 10 clients) it was cheaper for them to use a card reader - $40 approx most places & it can read your friends cards as well - great for swapping.

Thanks, yes bought a card reader after buying camera when I relised that I could not edit photos and then save back to camera, which does not act as a mass storage device.

tdj
06-01-2006, 10:34 PM
Not your camera but maybe worth a try

http://www.computing.net/digitalphoto/wwwboard/forum/140.html

Thanks Frank,

this seems good, the link didn't show the answer given to the guys question, just his reposne, do you think he would have deleted software first or just booted in safe mode?