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Mike
23-09-2005, 08:25 AM
I bought Norton Systemworks Premier 2005 3 or 4 months ago and have had it installed and running fine (and activated fine)... until last weekend. I had to reformat my PC due to performance issues (unrelated to Systemworks), but when I installed and tried to activate Systemworks I got a message A8KEY Abuse, and was told that my product key was invalid... my product key is the one from the yellow/orange sticker on the back of the Systemworks CD sleeve, and is the one that worked fine when I installed it 3 or 4 months ago. I have emailed the product key email address at Symantec, but I don't hold much hope of receiving a reply anytime soon (if ever)... I am also about to email the place I bought it from to see if they can/will do anything to help, but I don't hold much hope there either.

Does anyone have any other suggestions about what I could do to keep my Systemworks going after the 15 days (preferably by somehow getting the software to activate - I'm talking legal ways here!)?

Thanks,
Mike.

Speedy Gonzales
23-09-2005, 08:38 AM
Are you, or were u running Roxio CD Creator 6 previously??

And running CD Creator 6 now?

According to this, CD Creator 6 and Norton Systemworks 2004 conflicted

http://boards.support.roxio.com/roxio/board/message?board.id=ez6p_inst_upd&message.id=3407#M3407

Which is pretty old now, it may or may not have probs with version 2005?

Rob99
23-09-2005, 08:42 AM
Phone them.

Symantec Corporation, Level 5, Otago University House, 385 Queen Street
P O Box 5809, Wellesley Street, Auckland, New Zealand
tel +64 9 375 4100
tel 0800 445 304 (Upgrade Centre)
tel 0800 442 795 (Technical Support)
tel 0800 174 089 (Customer Service)
fax +64 9 375 4101

berryb
23-09-2005, 10:09 AM
Phone them.

Symantec Corporation, Level 5, Otago University House, 385 Queen Street
P O Box 5809, Wellesley Street, Auckland, New Zealand
tel +64 9 375 4100
tel 0800 445 304 (Upgrade Centre)
tel 0800 442 795 (Technical Support)
tel 0800 174 089 (Customer Service)
fax +64 9 375 4101


I agree. They will sort it out at there end.

Mike
23-09-2005, 03:05 PM
I agree. They will sort it out at there end.Symantec don't want to know about it because according to them it is an OEM version not a full retail version :(

This is stupid :(

Mike.

Billy T
23-09-2005, 03:18 PM
So, was it an OEM version?

Seems like your solution may depend on whether or not it was an OEM version, and whether it was legitimately installed in accordance with Symantec's view of true OEM.

Cheers

Billy 8-{)

Metla
23-09-2005, 03:26 PM
Why suport such a crap arse company? especially when the product is so poo-stain bad as well.

Mike
23-09-2005, 03:38 PM
So, was it an OEM version?

Seems like your solution may depend on whether or not it was an OEM version, and whether it was legitimately installed in accordance with Symantec's view of true OEM.

Cheers

Billy 8-{)I suppose it is an OEM version, although it does not say that on the CD. I bought it as a brand-new product off trademe (perhaps my first mistake, although the trader I bought it off had 700+ positive feedback...), and OEM was never mentioned... but as there is no box or manual I guess it probably is OEM.

Mike.

Rob99
23-09-2005, 11:35 PM
Seems funny you have the best pc repair/fixit program that Norton has to offer and you still needed to reformat you HD, take that as a hint :thumbs:

I would phone again and ask for the supervisor, ask him/her if they no the phone number for Fair Go, as thats where your heading next if they dont resolve your problem.

Mike
24-09-2005, 08:43 AM
Here's the story so far. I phoned Symantec NZ and they said that its an OEM version, so is the responsibility of the seller. I contacted the seller (which is a shop that also sells through Trademe) who said that they have had to stop selling Symantec products just recently due to issues over product activation (would you believe!), so suggested contacting Symantec again, or even offered a product key generator that I could use to try to get a key that would activate... I'm not so sure about that - would that be legal/illegal considering I do own the software, just the legit key doesn't work. Doesn't sit right with me just yet.

Since I'm not that great at talking on the phone, I think I'll write a letter to Symantec NZ to try to sort it out. That seems to have worked best for me in the past.

I'd appreciate any other suggestions.

Mike.