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Johnt
26-07-2005, 08:09 PM
I have a freezing problem. I’ll be working with any program doing whatever, when the computer just freezes and nothing will function. I can be just moving the mouse and it suddenly stops, or typing and the words stop appearing on the screen, on one occasion when playing Free Cell I ended up with a card stopped in full flight between the main playing area and a vacant cell. When this happens the only way to get the computer working again is to hit the reset button. Neither the Esc key nor Ctrl-Alt-Del has any effect. While frozen the display remains on the monitor, and the cooling fans still operate. The problem can occur several times a day, or not for several days. On occasions pressing the reset button will not restart the computer, on these occasions I have to pull the power plug then replace it and reboot using the power button. After doing this it will often operate faultlessly for up to two weeks. The problem has been happening for several months, and the machine is about a year old. I have installed the latest BIOS and am fully up to date with all windows updates.
Machine details are; Asus P4VP-MX mother board, Celeron 2.4 gig processor, 512 Meg RAM, twin HDD’s. My suspicions are that either the power supply or the power switch are at fault. Has anyone any ideas?

Speedy Gonzales
26-07-2005, 08:18 PM
Get hijackthis http://www.spywareinfo.com/~merijn/ make a folder called HJT and unzip this file into it. http://www.merijn.org/files/hijackthis.zip

Then run it and scan and post the log it creates here.

Jen
26-07-2005, 08:22 PM
Those sorts of symptoms can be attributed to faulty RAM. Do you have 2x 256 sticks of RAM or a single stick? You can try removing one stick of RAM and see what happens or run a memory tester. If your problem is intermittent then that can make diagnosing the problem a bit harder.

Oh, and Welcome to PressF1 :)

Johnt
27-07-2005, 03:42 PM
Logfile of HijackThis v1.99.1
Scan saved at 3:33:55 p.m., on 27/07/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\John Taylor\My Documents\HJT\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nzherald.co.nz/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/SymAData.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Johnt
27-07-2005, 03:46 PM
My RAM is only a single stick but I can probably borrow one to experiment with.

Speedy Gonzales
27-07-2005, 03:50 PM
That log looks clean. Might be a hardware/driver prob.

Johnt
27-07-2005, 03:56 PM
Thanks. What do you think of JEN's RAM suggestion?

FoxyMX
27-07-2005, 04:04 PM
Jen's RAM suggestion should be investigated. Borrow a stick and see if it makes any difference.

Speedy Gonzales
27-07-2005, 04:06 PM
It maybe the ram or a driver.

Did u install some driver/software/hardware recently?

Besides the BIOS update. Is the keyboard and mouse USB or PS/2?

Warrenct
27-07-2005, 05:02 PM
Have thought about this:

A typewriter is a well proven method for those with ‘hard to read’ writing.
I hear that NZ Post has a good reputation of delivering mail these days.
A photo album can store a lot of photos.
A pack of cards can be used between two or more people.
The New Zealand delivers daily news and reviews.
The telephone has enabled many people to talk to each other, without the delay of posted letters.
You can get your bank account balance over the telephone or at one of those ATM machines (found on every street corner).
:cool:

Jen
27-07-2005, 05:12 PM
Have thought about this:

A typewriter is a well proven method for those with ‘hard to read’ writing.
I hear that NZ Post has a good reputation of delivering mail these days.
A photo album can store a lot of photos.
A pack of cards can be used between two or more people.
The New Zealand delivers daily news and reviews.
The telephone has enabled many people to talk to each other, without the delay of posted letters.
You can get your bank account balance over the telephone or at one of those ATM machines (found on every street corner).
:cool:And how is this all relevant to this thread?

Johnt:
You can also try using a memory tester which runs from a floppy disk or CD as well. Results are not always 100% perfect, but if it shows a lot of errors then that would indicate a faulty stick of RAM

http://www.memtest86.com/

Warrenct
27-07-2005, 05:45 PM
Sorry Jen, you're right, but johnt is my father and we have been working on this problem for a while and I am sure he would take my last post in good jest.

zqwerty
27-07-2005, 05:46 PM
Until I disabled ctfmon.exe my computer would hardly function freezing and slowing all the time. It is MicroSofts file manager indexing program. Admittedly I have a sad little cpu whilst yours is a really fast one, but this might be a problem. Just disable it in start up and see if it helps.

Johnt
15-08-2005, 04:42 PM
Right, I installed a new stick of ram, everything went perfect for a few days, then bam! the power supply burned out, just like it had been hit by lightening! luckily no other dammage was done, so far system working perfectly. will give it a couple of months and if no further trouble will try the old stick of ram.