View Full Version : Internet connection drops upon opening Outlook Express

09-12-2004, 01:41 PM
Hi, a friend of mine is having a problem where once he is on the Internet & then clicks his mail button on the tool bar, or opens outlook express from "Programs" his internet connection drops. Thanks for any help.

09-12-2004, 01:49 PM
In OE go to options / connections/ and turn hang up after sending and receiving off if its on. That'll d/c u after u check email, if its on.

Susan B
09-12-2004, 01:49 PM
Go to Tools>Options>Connection and remove the tick from "Hang up after sending and receiving".

09-12-2004, 04:10 PM
Thanks guys, it's my mates PC at his house, I'll ring him tonight & talk him through it.

10-12-2004, 06:56 PM
Hi, we've tried that option - no go.
He's not too worried about it he is going to use web mail. I was just curious as to what it could be. Thanks guys.

Jim B
10-12-2004, 07:03 PM
Go to OE Tools/Accounts/Properties
Under Connection Tab he may have the box ticked there and the wrong ISP account selected in the box.