View Full Version : NAV 2004 spitting the dummy

01-12-2004, 10:50 AM
Hi All...

I have norton antivirus 2004, and in the last couple of days we have been getting blank emails from ourselves, and people have been emailing us saying why sending blank email. However when checking message source who its received from its got a 203 ip then a 218.

But anyway, in norton antivirus in the status window, Auto-Protect is off and Email scanning is error.
We have been Here (http://service1.symantec.com/SUPPORT/nav.nsf/docid/2003091710234206?OpenDocument&src=ap_hot&prod=Norton%20AntiVirus&ver=2004%20for%20Windows%202000/Me/98/XP&stg=2&base=http://www.symantec.com/region/reg_ap/techsupp/nav/&next=nav_2004_search_solve.html&sone=nav_2004_tasks.html&tpre=ap) to see if we can solve the problem, but nothing has. We are currently trying the last option, however during uninstall we get this error spat at us.

Error (http://sal.neoburn.net/imagef1/files/nav04.jpg)

I am running an
AMD Duron 900mhz
192 mb ram

Windows 98se

I look forward to your replies

01-12-2004, 10:56 AM
have you tried an online virus scan like Trendhousecall (http://housecall.trendmicro.com/housecall/start_corp.asp) ?

01-12-2004, 11:19 AM
grab this and reboot in safe mode then run it, stinger, a good little app that will hunt out some potential nasties for you. I have seen norton play up before and often it's been because some virus has partially disabled it.......


01-12-2004, 11:26 AM
This is also on the Symantec site (might apply)


When you attempt to install Norton AntiVirus (NAV), you see the following error message, and the installation will not continue:

"Install 2002 Error: 1402 Could not open key: Software\Microsoft\Windows\CurrentVersion\SharedDL Ls. Verify that you have sufficient access to that key or contact your support personnel."


In some reported cases, this behavior is caused by a virus, Trojan, or worm infection. Follow the instructions in the document Removing a virus from your computer when Norton AntiVirus is not yet installed to insure that the computer is not infected.

All other operating systems

This problem may occur as a result of incorrect, invalid, or corrupt entries in the registry. For more information, see the Microsoft Knowledge Base article Error Message: Error 1402. Could Not Open Key...article ID Q303089.

If correcting the damaged registry does not fix the problem, then it is possible that the Windows operating system has been damaged and needs to be reinstalled. Contact your computer manufacturer or Microsoft for help with that process.