View Full Version : PC disconnects when phone rings

19-11-2004, 07:11 AM

Wonder if someone can help a friend of mine is having probs with her computer disconnecting every time the phone rings. I'm sure I have read this before and have looked on my computer under phones and modems settings and network settings but can't find anything.

Can someone please help.

19-11-2004, 07:15 AM
Hi Jonzsie,

Does your friend have call waiting/call minder or similar services? Those services sometimes cause the PC to disconnect, as it tries to put through the call to the phone line.

19-11-2004, 07:26 AM
Yes she does and she is also using a remote server.

19-11-2004, 08:33 AM
try here http://xtra.co.nz/help/0,,6230-1035097,00.html has instructions on how to disable call waiting


Murray P
19-11-2004, 08:33 AM
Go to Control Panel > Modems double click, > Dialing Properties > put a tick in the box that says "This location has call wainting" and put *52 in the drop down box. Alternatively you can enter *52 XXXX XXXX before the number dialed to connect to your ISP (XXXX XXXXX being that number).

That will diable call waiting while your using the internet.

Murray P

19-11-2004, 08:36 AM
ops seems murry p managed to get his reply in before mine

19-11-2004, 10:05 AM
Thank you everyone for your help...I will pass it one.


Heather J
20-11-2004, 07:42 AM
We have two phone lines, one of the computer and one for the home business, we noticed that when the home business phone rang the computer would disconnect. The nice Telecom man came and looked at the lines and found a mouse had nibbled through the casing of both lines at the same place, fixed that up and no more problems!!!

Jim B
20-11-2004, 08:04 AM
That is correct if they are with Telecom.

Telstra is a bit different.
Telstra you have to dial #43# to disable call waiting. Call waiting will be disabled until you reactivate it by dialing *43#.

Peter H
20-11-2004, 08:45 AM
I know this has been discussed before, but I would like my modem to disconnect on an incoming call. I have call waiting - not de-activated - but feel that my Modem, ISA Hardware one, is possibly too good to allow this.
Any thoughts.

20-11-2004, 12:10 PM
You are probably right, a good modem will survive the "call waiting" beeps and not disconnect.

Disconnection is a "failure" and not a "feature"

Newer V92 modems with the right drivers *might* alert you of a call. Or not. But unlikely to be of the quality and reliability of the ISA one.

Peter H
20-11-2004, 01:37 PM
Thank GF - not too many M/B's with ISA slots these days, so next upgrade looks like an external one or, perish the thought, a Winmodem.

20-11-2004, 02:17 PM
I think Dick Smith have some kind of device that offers options when there is an incoming call via call waiting. Not sure what the device is or how much though... I think maybe in the $80-100 bracket?


Graham L
20-11-2004, 02:26 PM
> Disconnection is a "failure" and not a "feature"

The technical term for that is advanced feature. There is no such thing as a "failure" in high technology. ;-)

20-11-2004, 02:39 PM
My modem (back when I was on Dialup) popped up a window to alert me of the phone call, an I could choose "Drop call" or "Switch to call".

It a 56K V.92 Puretek modem. It's $19.95 at my site (this product (http://www.jgi.co.nz/productInfo.asp?sku=39)), and $29 at Dick Smith (similar model), here (http://www.dse.co.nz/cgi-bin/dse.storefront/en/product/XH1154).

Buying a new modem supporting this feature would show you that box instead of disconnecting. Alternatively, add the disabling code for call waiting to your dialup number.

Cheers George

Peter H
20-11-2004, 03:57 PM
From memory, not very many ISP's support this feature. The ones who did, charged extra. Correct me if I'm wrong.

20-11-2004, 04:40 PM
> From memory, not very many ISP's support this
> feature. The ones who did, charged extra. Correct me
> if I'm wrong.

OK, I will correct you.

The function of recognising an incoming call by way of the "beeps" is nothing to do with an ISP. Its to do with the ability of the modem and the drivers to recognise and "advise" you that a call is there. Your only option is to take the call and disconnect or ignore it. No option to know who is calling.

Its hit-and-miss though I think, in that it might or might not work at every or any location.

The function that is unsupported by the ISP is to be able to "park" the modem connection while you take the call, and to have the caller ID displayed. As far as I know no ISP supports this "modem on hold" facility.

21-11-2004, 12:08 PM
dick smith sell a product called a "single tele line sharing solution ",when connected 1 phone that is connected to the black box will ring to inform you of an incoming call .well worth the $68 it cost me

Peter H
21-11-2004, 01:14 PM
Any more info? Couldn't find it on their web site.

21-11-2004, 03:09 PM

Peter H
21-11-2004, 03:52 PM
Thanks - I was looking under phone things - not computer.