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Poppa John
10-11-2004, 08:24 PM
Suddenly this aftrenoon we appear to have lost our E-mailability in OE. We have not "The connection to the server has faied". We are on broadband with Xtra. All other connections to other sites on the internet are working OK.. Where should I look for the problem. Thanks PJ

godfather
10-11-2004, 08:35 PM
The whole error message and numbers would help PJ, as that error can have more than one cause.

Has it really "faied" or has it actually "failed"? or "fried" perhaps, if it was tea time?

Have you blamed MA yet? I would.

Poppa John
10-11-2004, 08:44 PM
gf...... " The connection to the server has failed. Accountpop3xtra.co.nz, Protocol Pop3 Port 110 Secure (SSL) No socket error 10060.
Error Number 0x800CCOE. PJ

Poppa John
10-11-2004, 09:00 PM
Make that 0x8ooCCCOE. PJ

Maryann
10-11-2004, 09:21 PM
:( :(

godfather....how COULD you make that suggestion to PJ!! As if I would cause damage to XP.....I'm not called "Email Queen" for nothing!! ;)

Maryann.

stu120404
10-11-2004, 09:26 PM
It could be the Xtra mail server, try again & see if you get the same message again.

Prescott
10-11-2004, 09:31 PM
i thought you left stu, good to see you back though:D:D

Poppa John
10-11-2004, 09:32 PM
Stu.. Have been trying for ages & no go. Xtra Home Page says no problems. PJ

godfather
10-11-2004, 10:15 PM
"It is also possible to receive this error message when you have antivirus e-mail protection or personal firewall software enabled on your computer"

Poppa John
10-11-2004, 10:22 PM
gf...... Had also tried it with Sygate & AVG OFF. Adaware & Spybot still UP. We have done nothing different. What could have changed?? PJ

Poppa John
10-11-2004, 10:25 PM
Also did a Disk Cleanup. Also downloaded the big AVG this morning. PJ

godfather
10-11-2004, 10:30 PM
Does it really say this?

Account "pop3xtra.co.nz"

If so, thats the problem.

It should be "pop3.xtra.co.nz" (it has a "." after pop3

The error should be 0x800CCC0E (they are zero's not the letters "O" or "o" I believe.

Poppa John
10-11-2004, 10:44 PM
gf.... Sorry, that dot IS there. PJ

Cave Servant
10-11-2004, 10:55 PM
Have you deleted the Account in OE and recreated it?!?!

Poppa John
10-11-2004, 11:02 PM
Cave Servant........NO, what will that do ?? PJ

Cave Servant
10-11-2004, 11:05 PM
The Account itself could be corrupt, not likely but its the first thing i would do.

As you know there is no problem with Xtra, and you can surf the net. You have turned off AVG and Sygate and tested. Just keep elimating possibilities

Cave Servant
10-11-2004, 11:06 PM
A cheeky question here...

Have you restarted the computer since the problem started??

Maryann
11-11-2004, 05:13 PM
WHAT THE HECK HAPPENED???? ?:|
Our power has been cut off for several hours. Just came on-line...reset router....went back to Xtra help desk for info that wasn't sent yesterday ( or that we didn't receive ;) ) to the Xtra mail box, and whilst talking to the guy at Xtra. Outlook Express suddenly popped up, alive and healthy and full of mail.

AND....GODFATHER....I am innocent. Either that, or the whole thing was my fault and sheer power of my personality ZAPPED it back into life. :^O

Computers....don't you just love 'em!!

godfather
11-11-2004, 05:17 PM
I would suspect that resetting the router may have been the key.

The port may have been blocked?

Innocent ... ?
You surely don't expect me to believe that!

Maryann
11-11-2004, 05:20 PM
P.S.....thanks for the suggestions and help, you guys.

Cave Servant :- Yes, we tried the "switch it off- kick it-call-it-very-nasty-names" (i.e "you naughty little computer" ) .....all to no avail. However....whatever....all is now forgiven, and we WILL be letting it be part of our family again. :p.

Gave P.J chance to catch up on his knitting. :^O

Maryann
11-11-2004, 05:22 PM
godfather.....YES. I am soooo innocent that I expect you to believe it!!

;\ ;\ PJ believes me, so there!!