View Full Version : No Email, no virus or spyware updates

03-11-2004, 10:06 PM
Can anyone help.
Something has infected my machine. I cannot update any antivirus or spyware packages that I have. These packages state that they cannot find their servers.
Outlook express is also affected, I can connect to receive email but my user name and password are rejected for server access.
Email has to be viewed via the web. Conection to the internet via internet explorer is unaffected. All virus sweeps so far have found no problems.
I need to identify the problem to find a cure.

03-11-2004, 10:13 PM
Got a firewall? Checked it's not blocking those apps?

03-11-2004, 10:14 PM
What version of Windows are you running? If XP have you recently upgraded to Service Pack 2?

Have you installed any programs recently? Did the problem start around the same time?


03-11-2004, 10:15 PM
See if you can do a Online scan

Chemical Ali
03-11-2004, 10:18 PM
Are you able to still download off the internet?
If so, download Stinger from here. (http://us.mcafee.com/virusInfo/default.asp?id=stinger)
It is a nifty little program from Mcafee that detects and removes many of the most recent viruses.
It does sound like a virus situation though.
What version of Windows are you running -- if ME/XP then you could use system restore to correct the problem.

03-11-2004, 10:21 PM
also check your host file. theres a few virus that put entries into the host file to stop you accessing antivirus sites.

04-11-2004, 10:25 PM
I have no firewall on the machine at present. Thanks for your post

04-11-2004, 10:27 PM
I am running Windows 2000. I cannot tie the start of this problem to any one event. Thanks for your post.

04-11-2004, 10:30 PM
I can download from the Internet and will try your sugestions. Thanks for all the help recieved so far.

04-11-2004, 10:47 PM
if stinger doesnt do try A2 (a squared) that is also good or try downloading Fprot(free version) but you will need to f8 boot and and command prompt only and run it from there as it a command line virus scanner (sometime called DOS :))

05-11-2004, 06:09 AM
http://www.dozleng.com/updates/index.php?act=calendar&code=showevent&eventid=8777 + http://smb.sygate.com

05-11-2004, 09:12 AM
Go to this page here (http://www.spywareinfo.com/~merijn/downloads.html) and scroll down to "CWShredder or HijackThis closes immediately after opening" and download the smartkiller removal tool.
run it and see if it fixes your problem.

05-11-2004, 10:19 AM
If the prob hasnt been fixed yet try Trojan Remover. Its only a 30 day trial but might do the job.


It'll also reset the homepage, it you've been hijacked. And also reset the windows host file. And also scans for known Adware/trojans/worms on the hdd and the registry.

And the latest version also checks out the autoexec.nt file for malicious modifications.