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skaater
17-10-2004, 10:28 PM
this evening i installed a new anti-virus and ever since my my laptop (xp hm) has been freezing soon after boot up...
i can't get to uninstall or system restore as it freezes on the way there...
ctrl alt delete don't work either to shut it down

it is not a virus issue and i ran ad aware earlier today so it is not that...

any ideas? what can i do?

any help much appreciated

Rob99
17-10-2004, 10:45 PM
What virus software?
Have you run completly updated versions of Spybot 1.3 and AdwareSE 1.05?
Do you have a firewall?

skaater
17-10-2004, 11:31 PM
panda anti i installed today

norton anti was already on there...this the problem...

no firewall

ad awre yes

spybot no

can't do anything now as the puter freezes soon after boot up

Rob99
17-10-2004, 11:38 PM
Does it stay on long enough to run msconfig and set it to diagnostic startup?

Can you boot into safe mode?

Pheonix
17-10-2004, 11:41 PM
Also, what variety of Windows?

skaater
18-10-2004, 12:30 AM
i booted in safe mode and ran system restore and all seems fine

thanks rob for your help

Rob99
18-10-2004, 12:49 AM
Also I would suggest only having one anti virus program installed, my pick would be anything but norton.
AVG is free.
And if you need to double check for virus there is always the Stinger, which you download the latest just before you want to run a scan.