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Misty
15-10-2004, 08:49 PM
I have Windows ME and MS Office 97.

Downloaded the SR-2 patch (using Firefox) and opened it.

Got the message
>>>The Microsoft Office 97 SR-2 patch cannot be applied to your computer. Either Office 97 is not installed on this computer, or there are files from multiple versions of Office 97 on this computer. Try installing Office 97, or running the latest SR-1 patch to correct the problem. >

Well, I thought, I installed the SR-1 patch a while ago .... but just to be sure of it, I went and got another copy and went through the complete set of directions and it said that SR-1 was now successfully installed.

Tried SR-2 again --- but got the same message.

Most peculiar. My Office 97 is a properly paid version. I cannot think that I have multiple versions.

What should I do please ?
Misty ?:|

godfather
15-10-2004, 09:17 PM
http://support.microsoft.com/default.aspx?scid=kb;EN-US;194581

Misty
15-10-2004, 10:21 PM
Thanks g/f !!

I have tried what they suggest except the full remove and re-instal.
Will try that tomorrow.

Misty