View Full Version : AVG antivirus installation

10-10-2004, 04:08 PM
Have downloaded zip file and installed in clean directory.
When you double click to extract files it comes up with message box asking you to click Setup to being process - so far so good.
It appears to start extracting files and then comes up with error message 'Setup caused access violation in Setup.exe at 0x00000009'

Using W XP Prof.

Any ideas on problem?



10-10-2004, 06:25 PM
Don't know where you downloaded it from but the version from the official grisoft site isn't a .zip file it's an .exe and double clicking the setup which will be named "avg6773fu_free.exe" if it's the latest version and will be 7.36Mb in size.
You can extract the .exe to a folder if you wish but it's probably better to just double click the original downloaded fileto start setup.
Check the file size to ensure you have a full download
If it still doesn't complete setup uninstall any previous versions, reboot & try again.
If still no joy, download again just to make sure the one you have now isn't corrupt.